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Report on computers not seen in x amount of days

Report on computers not seen in x amount of days

As a Managed Services Provider, I would like to be able to automate the ability to run a report across my 40+ clients to see which computers or servers have not been seen in x amount of days.  Currently this is a time consuming manual process. 

16 Comments
Member

Yes, we have the same need for this as well. Currently, the only way I have found to do this is to generate a monthly report summary email, but this only gives the number of endpoints not seen and not the details of what endpoints it actually is.

New Voice

Agreed. The Report Summary doesn't specifically identify which machines/site haven't been seen recently - just a total number. 

 

The Dashboard Tab doesn't have a chart to identify them either, as the "Endpoint Status" field only identifies either Clean or Infected.

 

This is a feature that is extremely needed for MSPs to pull up data quickly.

New Voice

 I'm suprised this isnt a feature. We'd also like to be able to have a report for those machines that checked back in after being deactivated, just in case we remove those "not seen" by accident.

New Voice

Why has it taken them months and months for a feature like this? I'm really having a hard time not guessing its because they stand to benefit on having licenses be paid for for dead and gone devices...

New Voice

bump

New Voice

Definitely a needed feature.  One of the main reasons of having a cloud managent portal is to be able to see if your systems are updated and working.  If you are managing lots of sites there is no easy way to keep an eye on these things.

 

There is another post from several years ago that should be merged with this one.

https://community.webroot.com/t5/Feature-Requests/New-alert-when-endpoints-not-seen-for-a-long-perio...

 

 

New Member

I found this thread as I'm in the same boat, definately a needed feature.

 

How are we all working around this in the meantime? Does anyone have a decent work-around? Other than waiting for the client versions to become out of date of course as that's too long for a computer to be potentially without protection for.

New Voice

@JustinLECG

 

Other than a manual audit of each site (grrr...), I believe the only way around this right now is to use the API. 

 

Maybe WR Support will run a report on the backend of the GSM? I haven't tried that yet.

 

Anyone else have any ideas?

Product Manager
Status changed to: Reviewed

Hi everyone,

 

This is definitely on our roadmap for the near future, and will initially be implemented as a report which can be run across all (or singular) sites within the GSM reports section.

 

To ensure we provide the required functionality, what actions would you then want to perform on any returned devices?  Would you simply want to be able to deactivate these, or any other sort of actions?

 

Thanks,

 

Chris

New Voice

I'm not so concerned about deactivating them.  I would be more interested in finding out which computers aren't checking in and then troubleshoot why.  Having all the Agent Commands available would be nice, but ultimately I would end up fixing or troubleshooting it using another remote access tool.  Probably do a reinstall.

But at least having the report available would at least let me know which ones to look at.