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New Idea

Global Site Manager not only for msp

Status: New
by Frequent Voice on ‎09-26-2014 01:47 PM

At this moment it is only possible to use the Global Site Manager (GSM) as a MSP partner. a regular partner cannot use it without becoming an MSP partner.

We have multiple partners who are MSP and/or Reseller at the same time.

They want to use the global site manager for both license models.

There are 3 ways it could be implemented.

1. like MSP make it possible to add an site, select billing type, Monthly Yearly etc. in the next invoice that they should receive. it will have for example 3 sites, 2 sites with billing for a month and 1 site that has to be billed for 1 year.
When it is a yearly license and they add a 1 license it will be on the next invoice for the remaining months within that year.

2. Do not change anything on the ordering process. When a license is bought make it possible to activate the year or 3 years license within the GSM console. and make somekind of filter tag for it so that it is marked differend than a Monthly / MSP license. 

 

3. in the Endpoint console make it possible to give the costumer a possibility to let it be managed by a GSM console. some field where you can enter the Master key of the GSM console and make somekind of filter tag for it so that it is marked differend than a Monthly / MSP license. 

 

The best way todo this would be number 1 in my opinion. in this way the reseller and MSP do not have to wait for a license and the invoice will come directly.

0 Kudos

Persistent Logging

Status: Closed
by DaysIT on ‎09-19-2013 01:25 PM

I have called support several times now and the one thing that frustrates me the most is that when you try to fix an issue first on your own before calling and actually make some headway on the issue, all logs are overwritten if you uninstall/reinstall, if you delete a user's profile where the file infection was, etc.

 

Saying the logs are not there because a company has failed to create a logging system, or a folder, that does not get deleted or overwritten with user profile changes/deletions, webroot install/uninstalls, etc. is unacceptable in my book.

 

I am constantly told "we can't help because there's no logs." Well, it's your program, you decide how the logging works--so get it working! It's absolutely ridiculous that you can use "we can't help because there's no logs" as an excuse to not help/believe a customer.

Status: Closed
Customers actually get very upset when they find that we have left a file behind after uninstallation. This is tried and true. For those few out there that would like those files left behind, please make a copy/backup of the wrdata folder before uninstall. -Shawn

Make console report pages more handy

Status: Reviewed
by Community Guide GyozoK on ‎09-27-2013 12:06 PM

Today I spent 4 hours whitelisting all the openoffice suite files (379 files!).

Of course, I created a "Reports / All undetermined software seen" report and worked on that records it showed me.

 

I was often lost because

1. sorting is not well impemented (but that is already in another feature request, see:

    https://community.webroot.com/t5/Feature-Requests/Out-of-Sorts/idc-p/58219#M581)

2. I had to switch to the "Overrides" page again and again to double-check what I already created an override for - no imagine thsi job with 379 files to work with!

 

And this last one is the reason for this request.

 

It would be very useful to

 

1. see the manual determination in the column list of the reports with files listed, so you could easily see if you already created an override for an MD5

 

2. even better would be if we could apply a filter in every column on the reports so eg. we could filter to see only those records where eg. the path includes "openoffice" or filter out the manual determination "Good" or "Bad" records and only see what we have not already created a manual determination for, etc.

 

Plus, a search function would be very useful on reports as well as you can search for endpoints in a search field.

Status: Reviewed
Could you please explain why you were whitelisting all of Open Office's files? There should not be a performance impact just by virtue of some files being classified as Undetermined. If there is a large amount of whitelisting that needs to be done, one of our threat researchers would be happy to do it for you if you open a support case.
0 Kudos

The console should have the ability for a MSP to generate a 30 day trial keycode for a potential customer from within their console. The MSP shouldn't have to request the keycode through the public website or through their account manager.

Currently, we cannot see the applied policy on the local machine.

Usually, we would like to check the exact policy setting between the local and portal for troubleshooting.

 

We would like to find current applied policy name in the WRLog.log or any registry key.

Please consider.

 

--Hide

 

Remote Desktop & USB device control

Status: New
by nishad on ‎03-29-2014 08:57 AM

Hi,

 

I would like Webroot to create a module for remote management of the endpoints through the web console. Option may also be provided to block USB disk drives at the end points. The endpoints administrator should be restricted to uninstall webroot from the PC without the knowledge od the web console administrator.

 

Thanks & regards

 

Nishad Soamanathan

Webroot Business user

First Executed report

Status: New
by Community Expert Advisor explanoit ‎10-31-2013 06:44 PM - edited ‎10-31-2013 06:44 PM

Please make a local report that exports a list of all instances of the first execution of a program listed in the Execution History data. The information is already shown in that view.

 

This is useful in threat investigations and generally troubleshooting issues on business machines. The first execution datapoint is a lot easier to sort through than 20,000 Windows process created events, and because it's based on MD5 it's way more useful.

 

This could be a boon to your customers...

Option to rename rather than delete WRData

Status: New
by Community Expert Advisor explanoit ‎11-19-2013 01:30 PM - edited ‎11-19-2013 01:34 PM

Hello,

I've seen issues here before, and caused them myself, where uninstalling and reinstalling WSA deleted critical threat and troubleshooting information stored in WRData.

 

It would be nice if there was a policy option where if I issue an uninstall command, it renames "WRData" to "WRData.bak-<RANDOM>"

Disk space is not a concern on any of my computers.

Infection Cleaned alert

Status: New
by zrevans on ‎04-08-2014 11:07 AM

We would like to be able to set an alert when an infected machine has been cleaned. Currently we have 10 technitions that have access to the console but its not always feasible for us to always log in when there is a virus reported and cleaned and we do not need to perform an actions. 

Changing key code for endpoint

Status: Implemented
by Frequent Voice on ‎10-01-2014 05:50 AM

When you want to change key code for current endpoint it is simple but when you open a list of your keycodes, exacly, they are only keycodes. It will be great if you give option for adding name for key code - for example : lkasj-809asd-asdasd12-asd1 (Barber Shop)

Status: Implemented
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