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New Idea

Create a plugin to automate the invoicing of webroot licences in ConnectWise. It would be helpful to have a plugin that would do that for us instead of doing the inventory count by hand.

The password option is only available on Unmanaged devices. I want to enable that feature on managed policies too. We lose time to change the policy and it would be much easier to have an admin password for the webroot agent.

Webroot sent me an e-mail informing me that my current licence expires on  04/03/2017.

 

The trouble is that depending on how one interprets that ambiguous date format, it could mean either 3 April or 4 March.

 

For an American in the US, it would mean 3 April.

 

For a European in Europe, it would mean 4 March.

 

If I'm sure American date format has been used, I know it means 3 April. But since I know that Webroot knows I'm in Europe, I also know it's possible that the date format could have been localised to European format, dd/mm/yyyy.

 

The result is that it's impossible to determine what such a date means. From the remaining number of days, I can conclude it must mean 3 April.

 

By using an unambiguous date format such as April 3, 2017 or YYYY-MM-DD, you could avoid any doubt.

With the rise of scams and remote hackers gaining access to pc's (with naive users assisting them)  can we get an selectable option to lock down syskey on systems to prevent hackers from enabling/encrypting the registry and windows itself essentially rendering windows useless?

 

Of course this is not a one idea solves all - just a step toward making recovery less painfull -

As a Managed Services Provider, I would like to be able to automate the ability to run a report across my 40+ clients to see which computers or servers have not been seen in x amount of days.  Currently this is a time consuming manual process. 

Merge Endpoints

Status: Reviewed
by tankbob on ‎10-05-2016 03:23 AM

Quite often when a machine gets reimage this results in an extra endpoint appearing in the console and we have to go in and deactive the old endpoint, which then results in a large build up of deactivated endpoints.  Other feature requests are asking to let us delete these which is being refused due to preserving history.

 

Can we have another option.  Allow me to select multiple endpoints and choose merge. In the merge dialog I get to pick which is the active endpoint (preselect the one that has been seen the most recently).  Then the console will

 

  1. Migrate all the history from the other endpoints to the selected endpoint
  2. Deactivate and REMOVE the other endpoints.

Additionally provide an alert that notifies of duplicate names being created to help pick up on these.

Status: Reviewed

Firewall's Active Connection tab visibility

Status: New
by Frequent Voice on ‎11-18-2016 10:15 PM

hello, 

 so i have several ideas to "optimize" the visibility of  the firewall tab here (in PC Security > View Active Connections)

 

Untitled.png

 

1-  we could be able to sort the processes alphabetically or by activity (see point 2)

 

2- add a column called  "status" (see screenshot) where we can see at first sight which connection are currently active

 

The one below is not really necesary but may be convenient.

 

3- add a link to this tab to tray icon called "Control Active Connections)  , which would complement "Control Active Processes"

 

 

Would be helpful , comments are welcome.

 

Thanks for reading.

I have just spent two hours with a client install of software (in this case, Matrox Design Assistant, but there have been other times).  This is a 1.3GB package that installs multiple modules.

 

I have conclusively seen that the install took forever (as in, over an hour) --until I disabled Webroot, at which time things went from molasses to Warp 5.  During that time, I saw no alerts from Webroot, no notes it had found problems, no issues.  This is one of several times I have found that Webroot significantly slows down or even halts a process --but doesn't show me it is doing so, be it in the GSM, or at the client level (IMO, it should do both).  And to even test, I have to take said system, move its policy to "Unmanaged" so I can set it to "Allow client to be shut down manually", so I can test, then reverse the process.  This is a clunky way of doing things.

 

What I need is a policy that has a "Temporarily Disable Webroot for 15 minutes" option (perhaps with a settable time), just a right-click of the icon in the taskbar.  After 15 minutes, it auto enables itself again.  I have seen this with Symantec Endpoint Protection, and it's amazing for ferretting out small issues, especially in an environment where Webroot is telling me nothing.  This lets me know right away if Webroot is holding up a process in a way I don't want, even if once that process is installed, everything is fine and it will never alert to a virus.  I need to be able to offer this as part of a policy, so that I can do this very temporarily for clients, or better yet, do it, and then Webroot prompts me for a password (that only I have) in order to complete the temporary disable, so that no-one who sees the option can use it without the password.  This is super high priority to me, to prevent a waste of my time troubleshooting why a product isn't installing right when deploying to a client.

bloc unowned exe files in %userprofile%

Status: New
by New Voice JohnDuke on ‎11-21-2016 02:07 AM

Hello,
From the beginning I use Webroot, I find a way to bloc unowned active files (exe, bat, dll, scr....) when they want to stay in user profile.
Using Webroot alert for all unowned files sometime bloc Windows files.
When creating a black list exception in Webroot, only MD5 can be use contrary to white list where folder and file extension can be set.
What is the Webroot response for this demand ?
Thank you
Best regard

Auto Logout Frustration

Status: Reviewed
by PhillIp_Beynon on ‎07-07-2016 06:24 AM

Is it possible to have a setting for 'keep me logged in' on the portal for monitoring purposes aswell as general admin.
I'm fed up of having to log in every few minutes while administering the site every day.

Status: Reviewed
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