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New Idea

hello, 

 so i have several ideas to "optimize" the visibility of  the firewall tab here (in PC Security > View Active Connections)

 

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1-  we could be able to sort the processes alphabetically or by activity (see point 2)

 

2- add a column called  "status" (see screenshot) where we can see at first sight which connection are currently active

 

The one below is not really necesary but may be convenient.

 

3- add a link to this tab to tray icon called "Control Active Connections)  , which would complement "Control Active Processes"

 

 

Would be helpful , comments are welcome.

 

Thanks for reading.

Hello,
From the beginning I use Webroot, I find a way to bloc unowned active files (exe, bat, dll, scr....) when they want to stay in user profile.
Using Webroot alert for all unowned files sometime bloc Windows files.
When creating a black list exception in Webroot, only MD5 can be use contrary to white list where folder and file extension can be set.
What is the Webroot response for this demand ?
Thank you
Best regard

I have just spent two hours with a client install of software (in this case, Matrox Design Assistant, but there have been other times).  This is a 1.3GB package that installs multiple modules.

 

I have conclusively seen that the install took forever (as in, over an hour) --until I disabled Webroot, at which time things went from molasses to Warp 5.  During that time, I saw no alerts from Webroot, no notes it had found problems, no issues.  This is one of several times I have found that Webroot significantly slows down or even halts a process --but doesn't show me it is doing so, be it in the GSM, or at the client level (IMO, it should do both).  And to even test, I have to take said system, move its policy to "Unmanaged" so I can set it to "Allow client to be shut down manually", so I can test, then reverse the process.  This is a clunky way of doing things.

 

What I need is a policy that has a "Temporarily Disable Webroot for 15 minutes" option (perhaps with a settable time), just a right-click of the icon in the taskbar.  After 15 minutes, it auto enables itself again.  I have seen this with Symantec Endpoint Protection, and it's amazing for ferretting out small issues, especially in an environment where Webroot is telling me nothing.  This lets me know right away if Webroot is holding up a process in a way I don't want, even if once that process is installed, everything is fine and it will never alert to a virus.  I need to be able to offer this as part of a policy, so that I can do this very temporarily for clients, or better yet, do it, and then Webroot prompts me for a password (that only I have) in order to complete the temporary disable, so that no-one who sees the option can use it without the password.  This is super high priority to me, to prevent a waste of my time troubleshooting why a product isn't installing right when deploying to a client.

Need a way to automate the assigning of policies for a client.  When a device enters the system WebRoot only has the default policy option and it is only 1 option.  I would like a way to allow at least 2 default policy options.  1 for servers and 1 for workstations so that we can get away from having to connect to the console and then apply the correct policy to devices within as they are added.

 

 

Hello,

 

I'd like to request a feature, we are currently upping all of the security for the services that we purchase from various companies by using Google Authenticator.

 

I've asked with Webroot support if such feature currently exists that you are prompted for a authenticator code when logging in to the business console and I was asked to do a feature request.

 

best regards,

 

Thomas

 

 

Merge Endpoints

Status: Reviewed
by tankbob on ‎10-05-2016 03:23 AM

Quite often when a machine gets reimage this results in an extra endpoint appearing in the console and we have to go in and deactive the old endpoint, which then results in a large build up of deactivated endpoints.  Other feature requests are asking to let us delete these which is being refused due to preserving history.

 

Can we have another option.  Allow me to select multiple endpoints and choose merge. In the merge dialog I get to pick which is the active endpoint (preselect the one that has been seen the most recently).  Then the console will

 

  1. Migrate all the history from the other endpoints to the selected endpoint
  2. Deactivate and REMOVE the other endpoints.

Additionally provide an alert that notifies of duplicate names being created to help pick up on these.

Status: Reviewed

 

Hello guys would it be possible to filter from the column on the left side of the GSM GUI the machines who have not been seen in the console for more than 10 days? Thanks in advance, best regards

2016-11-07_1732.png

Status: Reviewed

Export agent version

Status: New
by New Voice thehope a month ago

For some reason some endpoints are not upgrading to the latest version automatically... we have over 2000 enpoints divided on several sites so checking all sites manually will be a lot of work.

 

I would like to export a list of all endpoints and the agent version.

From the dashboard can I find clients sorted by version, I would like to be abel to export a simular list.

 

With a list in CSV format I could sort out the clients that we need to check.

 

What I want in the report:

Site name, Device name, Agent version, Status, Last seen.

 

 

Auto Logout Frustration

Status: Reviewed
by PhillIp_Beynon on ‎07-07-2016 06:24 AM

Is it possible to have a setting for 'keep me logged in' on the portal for monitoring purposes aswell as general admin.
I'm fed up of having to log in every few minutes while administering the site every day.

Status: Reviewed

Notification on protection shutdown

Status: Reviewed
by rachid on ‎09-06-2016 03:39 AM

We'd like to receive notification when Webroot protection is completely or partially shutdown on a system.

Some users have the right to (temporary) disable Webroot settings for troubleshooting purposes but we'd like to be notified when this happens so we can monitor this.

How can we arrange for this?

Status: Reviewed