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Issue: An MSP downloads a GSM trial and sets all their sites to be 30 day trials. However, when they purchase the Full licence, all sites are automatically are upgraded to Full since they are on the same keycode.  This means they have the full license installed on more machines that they have purchased.


Desired behavior: When the trial is upgraded, an option is given to select which of your GSM sites to upgrade to a full license.  The trial may have been presented to multiple clients, but only some of them elect to convert to the full license.  That selection process could be added to this screen:



Having a choices window open to the admin on their next login wouldn’t be a bad idea. Like we do with migrated support tickets, or maybe in other circumstances, when they login we open a window saying “x has changed and you need to do one of the following …

Costumize reports for MSP

Status: New
by RickyB 2 weeks ago - last edited 2 weeks ago

The new report functionnality was really good for us, we use it every week and month to generate what we need to see in details. It is possibile to push the limit of it by adding the possibility to brand with MSP logo and pick up different color?


This is for me a way to show how my service protect all computers and server. In my configuration, i have turn off all pop ups because all users are afraid and they didn't know what to do with a pop ups.


But if my clients didn't see some reports durring the year they will think they never have malware or virus. They will maybe not renew the service because they think to never have a malware....  Smiley Happy



Adding to the reports:

-The reports can have also a detail list of the blocked threat

-The reports can have also the name of the computer infected not only a number of infection during the period

-Annual reports because for now the max is 90 days



Maybe some people will think to others things but i am sure the report option can growth rapidly by adding more powerfull informations!!





Status: New

We’ve tried out the new reports – they are a lot better than the old ones! We’ve run a single report across all ~140 sites in our Global Site Manager. The resulting report is showing us some “holes”, such as endpoints with certain shields disabled, but they don’t tell us exactly what sites/endpoints have those shields disabled. (And if I run one-report-per-site I get 140 emails with 140 links to 140 PDF files!).


Here is my feedback/requests for improved reporting capabilities:


 1. It would be great if we could only include endpoints that have been seen in the last 30/60/90 days in the report data. There are a lot of “clones” and old endpoints that haven’t been cleaned up yet, so they add a lot of potentially bad data to the reports.


 2. The “Threat Detection History” line graph only goes back 30 days. If this went back 6 months then we might be able to get a better idea on trends.


 3. Better information about what each graphs represents. For example, there is a graph showing Attention Required vs. Secure, and another graph showing Infected vs. Clean. The numbers on these graphs are slightly different from each other. It would be useful to have a brief description at the bottom of the graph explaining what those indications mean. (For example, I don’t see “Infected” as a status anywhere in the GSM -- I only see “Threats detected,” “Needs Attention,” and “Attention Required”).


4. I can run the Threat Summary report on all sites, and get a single email with a link to a PDF file. Or I can create one report per site, resulting in 140 emails with 140 links to 140 PDF files, which would take about an hour to download them all. So for now I’m sticking with just the one report for all sites. But then I can’t tell what Sites/Endpoints have shields disabled, or which ones are Infected. I know the reports are “Summaries” but it would be great to have tables beneath the charts that list the endpoints with shields disabled, so we can quickly track them down.

Status: Reviewed

On the GSM dashboard it would be nice to show a list of machines that have not phoned home in the past 24, 48 or other configurable timeframe.  We have this information available already when in a particular site but that can be a tedious thing to check regularly.


Our experience has been that machines will randomly stop checking in and the fix is always to uninstall / reinstall which is bad enough, but to have to cycle thru all sites to find out which machines are in this state is very time consuming.

Control Panel

Status: New
by sbcsboss on ‎10-01-2015 07:29 PM

I believe your control panel is lacking two fields which are greatly needed.  This would be the initial installtion date and expired date.


Your reports do not print, they only print the screen.  It would be nice to print the entire report.


Would like to see this change soon.  I have to create my own database just to keep up with renewal dates.



Status: New


I agree about the installation date, you can locate this in logs at the time.

In regards to expiration date, Webroot should show the number of days remaining in the UI unless you are using the business version and have that part hidden.


Please let me know what product line you are using. IE Complete, endpoint protection, etc. etc



James G.



Add a feature so we can permananently delete from quarantine using the console.  That feature exist in the user GUI for unmanaged clients so it makes sense that it should exist in the console for managed clients

Fix proxy usage

Status: Reviewed
by Community Guide GyozoK on ‎09-14-2015 11:35 AM



We face the issue that Webroot client does not use its proxy settings if there is any proxy setting set in IE proxy settings (on Win 7) which is not good at all - we consider it a bug. This way the clients in our network cannot cannot communicate to the Webroot servers, because we have to use different proxy for Webroot than for Internet browsing (we have a local and a foreign country proxy server).


We think if there is any proxy set in WR it should use it even if IE has a proxy setting, too.


Please fix the proxy usage in WR so that it ALWAYS use the proxy that you set in the WR settings, not automatically use IE proxy.

Maybe want to create an new option in the 'Proxy type' drop down box to "Use IE proxy settings". Then, admins can select what they want Webroot to use.


Best regards,



Status: Reviewed

We have deployed Webroot on over 20 servers and some of these keep losing contact with the console.


The solution given by Webroot support was:

The Webroot service requires the service to restart due to a long uptime and you need to do regular reboots. We have passed the case along with the logs to our Development to see if they can come to a resolution that ensure as little maintenance to these machines as much as possible.


This is a fundamental feature of a server Antivirus solution, to be able to cope with the computer being on 24/7.

Status: In Process

One of the biggest frustrations we have is that we cannot fully customise the endpoint clients from the portal on the server.  


For example, if you enable system cleaner, it automatically wipes every endpoint's Microsoft Office Recent File list.  There is nothing in the policies to be able to turn this off before enabling system cleaner.  As such, if we want to use system cleaner, we have to make all 100 endpoints unmanaged, then edit the system cleaner settings manually to turn off Microsoft Office Recent File list clearing, then move the endpoints back to being managed by policy.


The best option would be to allow administrators to customise every single feature of the system cleaner from policies.  


Coming from other enterprise AV products I am surprised that Webroot's console doesn't allow me to add notes or a description to a client.


I'd like to see the console have two functions added, first it would be great if the WR endpoint client would query and uploaded the endpoint's computer description to the console.

In PowerShell the info can be pulled by running - Get-ItemProperty -Path "HKLM:\system\CurrentControlSet\Services\LanmanServer\Parameters" -Name "SrvComment" so I don't think it would be a stretch for the client to pull the info.  Extending the management database and adding the function to the console, that might be a different story.   Smiley Happy


Second, I'd like to be able to add to add/edit notes attached to an endpoint but have those notes only be visable in the console.


If there's already a way to make this happen in the current console please let me know.


I hope that makes sense.

If others are intersted in this, please chime in.