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Here at Webroot, we love audience participation. We want to recognize and reward the most active, influential members of the Webroot Community for all the ideas, support, and general conversation they contribute. When you sign in to the Webroot Community, each post, kudo, tag, accepted solution, etc. is counted toward your rank. Starting at the Frequent Voice level, you will receive a Community reward and a Webroot gift to thank you for your contributions. Below is a list of signatures, rewards, and gifts for each new rank: So keep up the awesome work! And if you’re talking about us outside the Webroot Community, bring the conversation over to Webroot and earn even more points! If you have any questions, just let us know; and if you haven't yet joined the Community, sign up here.
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The Faces of the Community Drew As the new manager of the community and advocacy programs, Drew is passionate about building lasting relationships with all enthusiasts of Webroot. Drew grew up in Cincinnati but has lived in Colorado for the last 10 years. When he’s not working at Webroot, you’ll find him spending time traveling all over Colorado with his wife and little dachshund, Boris. Drew is thrilled to be joining the Webroot team. Anna As a long-time Webroot employee Anna is one of Webroot’s biggest fans, so she really enjoys working with customers who are as excited about Webroot as she is. She is continuously working on building and growing the programs that allow advocates to share the Webroot story. She loves seeing new places, and plans to visit as many countries as she can beyond the eleven she’s been to so far. Josh Josh specializes in Customer Interaction and everything Social Media. When he's not enjoying the beautiful Colorado landscapes or taking pictures with his camera, he's probably at Home singing his Heart out with the help of his Guitar or Ukelele. Don't forget about Penny Board cruising! If you're near the Office on a sunny day, you'll probably see him coasting with his Headphones on. Being landlocked his whole life, he dreams often about living Life on the Beach. Brad As a former Support engineer turned Program Manager, Brad brings a customer focused approach to all aspects of his work at Webroot.  He also enjoys the active Colorado lifestyle including horseback riding, skiing and making music with friends Catherine Cat is the proud leader of all things community, social media and digital marketing at Webroot. She built the original Webroot Community back in 2011 and even though she’s taken on some new programs, she still loves to get into the code to create new features and fix things and interact with new community members.  In her spare time, you can usually find her cooking up new recipes or playing in the Rocky Mountains. Dan Part of Webroot's Threat Research team, Dan helps ensure that you're protected from the latest threats. When not fighting malware, he can be found making music in his basement studio. Eamon Eamon started as an AMR Technician (Advanced Malware Removal) and is now a Threat Research Analyst based in Webroot’s Dublin office. He helps to find tens of thousands of pieces of malware every single day – sometimes months before traditional AV clients. He also works on creating new definitions for the Webroot Mac client, and he is the Android go-to guy in the office. Read more. Grayson Grayson Milbourne is the Security Intelligence Director for Internet security company Webroot. Over the past nine years Milbourne has worked in various areas of the company, spending the past seven years focused on threat analysis. His areas of security intelligence expertise range from mobile to reversing to automation to cloud security. James Birthed from the mighty Atlantic ocean, James is a sailor at heart. He moved to Colorado in search of adventure and has not been disappointed! He started at Webroot in Consumer Support and now manages our social media accounts, assists Nic in moderating the community, and deals with customer reviews. A lover of fine scotch and mother nature, he finds himself at home in the woods or on the sea. He loves PC gaming and throwing the ball for his black lab, Baby Jerry. Mandy Mandy leads Webroot’s worldwide onboarding and retention programs. She grew up in Pittsburgh but spent the last 10 years in Portland, OR, so she’s got a healthy mix of East Coast gumption and West Coast mindfulness. A recent transplant to Colorado, she loves exploring her new home state with her husband and 2 little dogs. Mandy is a huge fan of waterslides, but not of children who run at the pool. Shawn Shawn enjoys the challenge that comes with working the ever changing field of IT. That challenge is what continues to drive him to be the customers advocate ensuring those users issues are addressed, receive top notch support and have the necessary tools to be knowledgeable and secure. Read more.
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Welcome to the Webroot Community!   The mission of this online community is to provide a virtual meeting space where Webroot users and cybersecurity enthusiasts can learn, share, and connect. While our community is aimed at Webroot customers and users, we welcome everyone with an interest in cybersecurity, as long as you observe these community rules:   Be Respectful We work hard to keep spammers and trolls away from the Webroot Community, and we expect users to treat one another with respect. Differing viewpoints, constructive criticism, and requests for clarification are all welcome. Insensitive topics and comments, name-calling, profanity, and anything you wouldn’t want someone to say to you in person will be removed at the moderators’ discretion. Multiple offenses will result in a temporary or permanent ban.   Keep the Positivity The Webroot Community is a place to ask questions, get answers, and share ideas in a positive environment. There are plenty of other forums to post negative comments on, and if a message is not constructive it will be removed. Complaints and frustrations are welcome so long as they are expressed appropriately. In addition, please do not discuss divisive issues such as religion or politics.    Use the Search Bar before Posting To avoid duplicate content, please use the search bar to find what you are looking for before posting. Redundant content may be removed or merged with other threads.   Don’t Promote Other Organizations and Causes The Webroot Community should be used to share information about issues related to Webroot, Webroot products and services, and cybersecurity in general. Please do not attempt to promote a separate organization or cause. Links to third-party security vendors and other vendors not supported by Webroot will be removed. Spam posts (links to malicious sites, phishing attempts, solicitations, etc.) will be removed without notice and the user will be banned.   No Private Testing Discussions We do not condone private malware testing by end-users. This is never a good idea, and in some areas it's actually illegal. The whole point of antivirus software is not to get infected, and unfortunately when somebody sets a bad example, there will always be others who are influenced into following the same path. It's not something we want to encourage.   Webroot Support You will notice that some community members have a Webroot logo next to their names – this means they are Webroot employees and community moderators. All other users are voluntarily contributing their time and expertise, and may not have knowledge of your specific situation or configuration. Please submit a support ticket if you prefer to speak directly with Webroot Support.   Terms of Service By using these forums, you agree to follow the above guidelines as well as the full Terms of Service for the Webroot Community. Please be sure to review them in their entirety.   Reporting Inappropriate Content If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. Please do not confront the offending user directly.   If you have any questions about our guidelines, terms, or policies, let us know.   We will be happy to help!   You can find a full PDF of these guidelines here.    
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Webroot Inc. Online Communities Terms of Service   Your use of Webroot Inc. ("Webroot") webpages, forums, blogs, and idea exchanges (the "Webroot Communities") is governed by these Webroot Community Terms of Service, together with the Webroot Privacy Policy (available at http://www.webroot.com/En_US/about-privacy.html) and Webroot Legal Notice (available at http://www.webroot.com/En_US/about-legal.html) (collectively, the "Terms").   The Terms describe the permitted and prohibited uses of the Webroot Communities, among other things, and you should read the Terms in their entirety. Your access or use of the Webroot Communities evidences your acceptance of the then-current version of these Terms, and any related rules and guidelines posted on Webroot branded web sites.   Webroot reserves the right to modify the Terms at any time, effective upon posting of the modified Terms on the Webroot Communities or, in the case of the Webroot Privacy Policy or the Webroot Legal Notice, on any other Webroot sponsored web site. Webroot also reserves the right to apply, waive, or modify these Terms as they apply to a specific posting and/or user without affecting the application of these Terms to all other postings and users.   "Posting" means, but is not limited to, the uploading, posting, or transmission of any text, links, images, videos, communications, opinions, software, data, and any other content any user provides on the Webroot Communities, including, but not limited to message boards, chats, blogs, or otherwise. Your use of the Webroot Communities, or any materials or services accessible through it, after a posting or notification regarding modifications to the Terms constitutes your acceptance of those modifications. Your violation of any of the Terms may result in the suspension or termination of your access to or use of the Webroot Communities.     Participating in the Webroot Communities. The Webroot Communities are intended to provide Webroot product users and developers with the opportunity to exchange useful and helpful information, including code and technological processes. All participants must be above the age of eighteen. Webroot may, in its sole discretion, edit or remove any posting it deems to be in violation of the Terms or inappropriate for the Webroot Communities for any reason.   Appropriate Conduct. Users of the Webroot Communities are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on Webroot Communities, since such postings may reflect significantly different levels of knowledge and experience by participants. Each user of the Webroot Communities agrees that Webroot is not responsible for the accuracy of the content of the Webroot Communities and will not be liable for any damages incurred as a result of the use of any such content. Participants may post hypertext links to content hosted and maintained by third parties. Webroot has no obligation to monitor these linked sites, and is not responsible for them. Accessing any such linked sites is done entirely at the user's own risk.   Use of the Communities. You agree not to post any inappropriate content to the Webroot Communities including, but not limited to, the following:   • personal information belonging either to the poster or another person, such as full name, address, phone number, personal email address, trouble ticket repair numbers, and Webroot product key codes; spam, such as advertisements for other web sites and services, or other commercial solicitation, chain letters, or pyramid schemes; excessive posting or padding posts; material that is libelous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, abusive, offensive, threatening, hateful, or otherwise objectionable; discussions of illegal activities or links to other websites containing such information; discussions that veer off topic, are unrelated to resolving the issue at hand, or abuse any company or product; discussions of moderator actions on the boards (if you need to comment on a moderator action, please private message any administrator/moderator); material the posting of which violates any party's copyright or other intellectual property rights; any content belonging to Webroot, or derivative works with respect thereto; any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component; or any link directing users to any information or content that, if posted on the Webroot Community, would constitute a violation of the Terms or of any state or federal law.   In addition, users shall not engage in any activities that are harmful or destructive to Webroot Community, including, but not limited to, the following activities:   "bombing" the Webroot Communities or individual threads with repetitive or meaningless postings, postings unrelated to the purpose of the Webroot Community, or excessive cross-posting; or attacks, including "Flaming" another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posting under secondary user names or other aliases for the purpose of either endorsing or denigrating others; or posting content that breaches any participant's privacy by including name, address, phone, email address, or any other identifying information. Posts that describe how to violate any Webroot policy or term or condition are considered unacceptable and will have the offending language deleted. Furthermore, please note that Webroot, in its sole discretion, reserves the right to remove any post it deems inappropriate in its sole discretion.   License. You grant to Webroot and its designees a perpetual, irrevocable, non-exclusive fully-paid up and royalty free license to use any ideas, expression of ideas or other materials you submit (collectively, "Materials") to the Webroot Communities without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party. The license shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license the Materials, and all rights therein, in the name of Webroot, or its designees throughout the universe in perpetuity in any and all media now or hereafter known. The license shall also permit Webroot and its designees to use portions of the Materials you submit, rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Webroot and its designees or licensed from third parties, with the Materials you submit. Any such works shall be deemed Materials owned by Webroot and shall not be subject to your approval or payment by Webroot of any compensation to you. You agree that the Materials you submit: (i) are original to you and accurate, and (ii) do not violate and will not violate the rights of any third party or any local, state, national or foreign law, including any right of publicity, right of privacy or any other proprietary right. You acknowledge and agree that the relationship between you and Webroot is not a confidential, fiduciary, or other special relationship. Webroot shall have the right, but not the obligation, to use your name, likeness, biography and other information about you in connection with any use of the Materials you submit. By making a submission, you acknowledge and agree that Webroot and its designees may create on their own or obtain many submissions that may be similar or identical to the Materials you submit through Webroot Communities or other channels and means. You hereby waive any and all claims you may have had, may have, and/or may have in the future, that the Materials accepted, reviewed and/or used by Webroot and its designees may be similar to your Materials.   Registration. Users must register an account with the Webroot Communities in order to post to the Webroot Communities or view other’s posts. Purchase of a Webroot product is not required in order to register a Webroot Communities account. Registration for the Webroot Communities does not constitute registration of any Webroot product and does not create a Webroot product related account that would permit access to Webroot product information. Webroot may refuse to grant you, and you may not use, a user name that is already being used by someone else, belongs to or impersonates another person, violates the intellectual property or other rights of any person (including but not limited to trademark rights), is offensive, or that Webroot rejects for any other reason in its sole discretion. Users agree that all information provided in a profile is accurate, up to date, and complete, and that it will be kept updated. Webroot may terminate your account if any of the information provided is found to be inaccurate, out of date, or incomplete.   Privacy. Webroot discourages users from posting personally identifiable information in the Webroot Communities. Any information posted on the Webroot Communities is posted at the user's own risk. Webroot respects and protects the privacy of its customers and those who use its web sites, and the Terms, including the Webroot Privacy Policy, provide details of Webroot’s approach to privacy and how it collects, uses and protects personal information from the Webroot Communities. By using the Webroot Communities, you agree that Webroot may utilize such information in accordance with the Terms then in effect. However, information posted on the Webroot Communities is not protected and can be easily obtained and used by others. Webroot does not have any control over how those parties use such information, which may not conform to Webroot’s Privacy Policy. Notwithstanding the foregoing, you shall not use the Webroot Communities to collect personal information of others or for commercial marketing purposes.   Moderators. Webroot reserves the right to manage the postings on the Webroot Communities to provide an orderly presentation of this information. To effectively manage the Webroot Communities, Webroot may designate employees or others to act as moderators and administrators for the Webroot Communities ("Moderators"). These Moderators are the only representatives of Webroot authorized to manage the Webroot Communities. Authorized Webroot Moderators are distinguished by the rank of "Moderator". Webroot employees are typically identified as employees in the Webroot Communities; however Webroot is not responsible for content provided by any Webroot employee who is not designated as a Moderator. Such Webroot non-Moderator employees do not represent Webroot in any way when posting in the Webroot Communities.   Community Monitoring. Users are asked to help Webroot keep the Webroot Communities a valuable and enjoyable information resource for all participants by notifying it of any offending messages or other violations of these Terms. To advise Webroot of such a posting, click the confidential "Report Inappropriate Content" link on the applicable post. Repeat offenders will be contacted by email and may be banned from the Webroot Communities. If violations are egregious in nature, Webroot will contact the appropriate authorities.   Modification and Discontinuance of the Webroot Community. Webroot reserves the right at any time to delete, modify, suspend, or discontinue, temporarily or permanently, the Webroot Communities (or any part of the Webroot Community, including any postings) with or without notice. Users agree that Webroot will not be liable to users or third parties for any modification, suspension, or discontinuance of the Webroot Communities.   Termination. A user's privilege to utilize or access the Webroot Communities may be terminated by Webroot immediately and without notice at any time in Webroot’s sole discretion. Upon such termination, the user must immediately cease accessing or utilizing the Webroot Communities and hereby agrees not to re-register or otherwise make use of the Webroot Communities. Furthermore, the user acknowledges that Webroot reserves the right to take action -- technical, legal, or otherwise -- to block, nullify, or deny the user's ability to access the Webroot Communities. The user understands that Webroot may exercise this right in its sole discretion.   Disclaimer of Warranties and Limitation of Liability. MOST OF THE CONTENT POSTED TO THE WEBROOT COMMUNITIES IS PROVIDED BY THIRD PARTIES NOT AFFILIATED WITH WEBROOT. THIRD-PARTY CONTENT IS THE SOLE RESPONSIBILITY OF THE PERSON ORIGINATING THAT CONTENT. THE USER AGREES THAT WEBROOT DOES NOT CONTROL, AND IS NOT RESPONSIBLE IN ANY WAY FOR, SUCH THIRD-PARTY CONTENT. ADDITIONALLY, THE USER AGREES THAT WEBROOT IS NOT LIABLE FOR, AND THE USER SHALL INDEMNIFY AND HOLD WEBROOT, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES HARMLESS FROM ANY CLAIM, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY RELATING TO OR ARISING OUT OF CONTENT SUBMITTED, POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH WEBROOT COMMUNITIES, USE OF THE WEBROOT COMMUNITIES, VIOLATION OF THE TERMS OR VIOLATION OF ANY RIGHTS OF ANOTHER BY SUCH USER. THE CONTENT ON WEBROOT COMMUNITIES IS PROVIDED "AS IS" AND CARRIES NO WARRANTIES. WEBROOT DOES NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, USEFULNESS, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR QUALITY OF ANY CONTENT ON WEBROOT COMMUNITIES, REGARDLESS OF WHO ORIGINATES THAT CONTENT. WEBROOT DOES NOT WARRANT THAT THE WEBROOT COMMUNITIES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, OR OTHER LIMITATIONS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU BEAR ALL RISKS ASSOCIATED WITH USING OR RELYING ON THAT CONTENT. WEBROOT IS NOT LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY CONTENT POSTED ON OR LINKED FROM THE WEBROOT COMMUNITIES, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WEBROOT AND ITS REPRESENTATIVES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, LOSS OF PROFITS OR INVESTMENT, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF WEBROOT OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN WEBROOT AND THE USER.   Miscellaneous. These Terms are a complete statement of the agreement between you and Webroot, and set forth the entire liability of Webroot and your exclusive remedy with respect to your access and use of the Webroot Communities. In the event of a conflict between the provisions of these Terms and the provisions of either the Webroot Privacy Policy or the Webroot Legal Notice, the provisions of these Terms shall prevail. The agents and employees of Webroot (including Moderators) are not authorized to make modifications to the Terms, or to make any additional representations, commitments, or warranties binding on Webroot. Any waiver of the Terms by Webroot must be in a writing signed by an authorized officer of Webroot and expressly reference the applicable provisions of the Terms. Your privilege to use or access the Webroot Communities may be terminated by Webroot immediately and without notice if you fail to comply with any of the Terms. Upon such a termination, you must immediately cease accessing or using the Webroot Communities. If any provision of the Terms is invalid or unenforceable under applicable law, then it is to be, to that extent, deemed omitted, and the remaining provisions will continue in full force. The Terms do not limit any rights that Webroot may have under trade secret, trademark, copyright, patent, or other laws. You agree that all matters relating to your access to, or use of, the Webroot Communities shall be governed by the laws of the State of Colorado, USA. With respect to such matters, you agree and hereby submit to the exclusive jurisdiction and venue of the state and federal courts in the City of Denver in Colorado, USA.
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Question How do I quote another user in my reply? Answer If you wish to quote another user in your reply message, follow these steps:   1. Click on the Reply button on the post you want to reply to. [Don't use Quick Reply as it doesn't have the quote option.] 2. Click on the Quote button in the upper right corner above the body of the post. This will add the user's message you're replying to. 3. If you're replying to one piece of a lengthy post, you can delete the additional text you don't need. [Don't continue to quote lengthy posts as it will make it difficult to read.] 4. Add your response and click Post.
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Getting Started on the Webroot Community
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Question How can I keep track of the content I'm most interested in? Answer It's easy to keep track of the conversations and topics that you are most interested in on the Community. Here are a few things to know when you're getting started:   Bookmarks 1. You can bookmark a forum that you visit frequently by going to the Topic Options dropdown at the top of the page, and selecting Bookmark. You can do the same for a specific thread by clicking on the Options dropdown within a post (whichever post you bookmark will be at the top of the page when you go back to the bookmark). 2. To access your bookmarks, click on the Go To dropdown in the upper right corner of the page and select the bookmark you want to navigate to.   Subscriptions 1. You can subscribe to a forum or specific thread and you will be notified via email each time there is an update. To do this you simply go to the forum or post, click on the Options dropdown, and select Subscribe. 2. Manage your subscriptions by clicking on your user name, then My Subscriptions. This will show you all of the things you've subscribed to, and will allow you to remove anything you don't want to be alerted about anymore. Simply check the box next to the item, click on the Email Subscriptions Options dropdown, and select Delete Selected Subscriptions.   Notification Settings 1. Go to My Settings (click on your user name in the upper right corner of the page), then Subscriptions & Notifications, then Notification Settings. Here you can change a number of settings including the frequency with which you want to be notified (immediately, in a daily digest, in a weekly digest).   Tip for Product Release notifications: If you want to be notified only when a new product release is announced, but don't want to be notified of user comments about the release, go to General Settings, For my forum subscriptions, notify me for, and select Only the first post in each topic from the dropdown.   2. Go to the Email Format tab and select the type of email notifications you would like to receive. One really handy option is the "Reply to posts by email" checkbox. This will allow you to reply directly from within your email, so you don't even have to be on the Community to respond.  
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Question How do I tag another user in my post? Answer When you tag another user the system will notify them that they were mentioned in a post so they will be sure to see it. To tag a user, you simply start with the @ symbol, then begin typing their user name. The system will suggest matches, and you simply select the user name of the person you would like to tag. As soon as you post your message, they will receive a notification that they were mentioned, and a link to the post.
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Question How do I add a signature to my posts? Answer To automatically append a signature at the end of your posts, follow these steps: 1. Go to My Settings 2. Select the Personal Profile tab 3. Select the Personal Information tab 4. Type your desired signature into the Signature text box 5. Save   Need a suggestion for a signature? Try making it fun, but keep it appropriate...something like Thelma, Lover of Sushi, Mother of 3 or Ricky, Webroot Customer Since '97. 
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Question How do I edit or delete my post? Answer If you realize that you made a mistake or would like to add something to your post, you can easily do so by clicking the "Options" dropdown in the top right corner of your post, then selecting either "Edit" or "Delete".    If you can't remember where your post is located, simply click on your user name at the top of the page to access your profile and see all of your posts.
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Question How do I change my avatar? Answer To change your avatar, simply log in to the community and go to My Settings, then Avatars. Once there you can select one of the existing avatars, which will be displayed on your profile page and next to each of your posts.   You can change it at any time and it will automatically update for all previous posts.   Once you reach the Frequent Voice rank, you will also have the ability to upload your own custom avatar by clicking on the "Upload an Avatar" link underneath your current avatar. 
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