light bulb

Did You Know?

New Idea

I would like to be able to activate new keycodes on existing computers from  the web control panel, actually the keycode field is read only. 


In this way it could be possible to better manage protected PC remotely as You can do with various other options like activate/deactivate.


For example it was possible with another AV I had in the past:.

"To use a license on a device that has already been connected to the portal:

  1. Go to the Licenses section.
  2. On the panel of the license, click the Usage link.

    This link is displayed when it is possible to send a key to a device. Sending a key to a device may take a long time (up to 24 hours).

  3. Next to the icon of the device on which you want to use the license, click the Use on device button.

If the application has an active key, the key you send is used as an additional key. You can add an additional key if it expires after the active key."


Status: New
by Sabrina118811 ‎04-28-2017 04:32 PM - edited ‎04-28-2017 04:36 PM

There should be a discount for full-time students. For those like me, we work and go to school; books are super expensive, and so are the laptops you need for all of these web-enhanced classes. I know the basic webroot doesn't really cost THAT much, but every penny counts when you are always broke from school, bills, and trying to build a life for yourself. Even just a small discount would be amazing. Perhaps even a discount for those who have stayed with webroot. Thanks for reading. Smiley Happy download.jpg 

Make Auto-Renewals Cheaper

Status: New
by Frequent Voice on ‎02-05-2017 07:41 PM

How about rewarding loyal customers by making auto-renewals cheaper, or at least the same price, as new purchases?


Existing customers are effectively charged a "lazy tax" if they auto-renew, especially SecureAnywhere Plus and Complete customers, who cannot purchase cheaper subscriptions without being forced to jump through hoops to retain their passwords/backups.


I know 3rd party offers can be even cheaper again, but surely auto-renewals could at least match Webroot's own discounted prices?

Daily challenge

Status: New
by Sr. Community Guide on ‎05-18-2017 09:26 PM


Develop a daily challenge and call it something like Webroot Daily Challenge.  Every day a new daily challenge question with 4 multiple choice answers is generated after 12:01 am.  Each question with multiple choice answers could be based on Webroot Products, windows/Mac OS, Microsoft word, excel, dos, PowerShell, etc and questions go from easy, medium and hard.   

When you answer the question correctly, you get a point and points go toward badges (something like that) or points get accumulated as a possible streak.  When you reach 15, 20 or 30 days, a streak badge gets placed in your profile.  There should also be stats for each challenge that shows the cumulative percentage streaming from the right and wrong answers (categories) and linked to each person profile.   There also should be a leaderboard that each person can see in their own profile.


I believe the daily challenge would not only be challenging but people could learn and grow from being involved.  The daily challenge also encourages all users to participate.  I got this idea from being a member at Spiceworks and think it would work very well here.


Now we can open this idea for discussion.  Remember if you like the idea presented don't forget to "Up Vote" it located at the upper left-hand corner.



I have just discovered that the UK is the only country where you are charged to contact Support (0870 141 7070) — and charged quite steeply at that.


This can't be right !!??!!???


It was the following post that drew my attention to this:

squarehead666 wrote:
.....My issue was dealt with while I waited, it took an hour or two all told, but AFAIK the call was free (it had better be).


Are Webroot actively trying to lose UK customers??? When @squarehead666 sees his phone bill at the end of the month, I imagine he will be an extremely unhappy customer to see that he is being charged (and very steeply at that if I am not mistaken) for the privilege of having Webroot correct problems being caused on his machine by Webroot's software !!! What is more, being in contact through games forums with other Battlefront games customers using Webroot and encountering the same problem, I can well imagine that this will have ripple effects.


C'mon Webroot!! Why should Webroot customers from the UK, the country from whence hails the cybersecurity firm Webroot can thank for the entire architecture of its antimalware products, have to pay to get technical support by phone? Step up your game, and offer UK customers a free phone number like all the other countries you offer a Support phoneline to: !

MBR protection

Status: New
by Bronze VIP on ‎12-25-2016 07:24 AM

Add MBR(Master Boot Record) protection function


like this



for example

PETYA Crypto-ransomware Overwrites MBR

This will improve the protection of ransomware(petya,Goldeneye......etc)


The Webroot Forum is in need for both:

1. Mac Forum Only

2. Webroot Mac Expert on the Forum. (it's been a few months without one)

WRSA's System Optimizer includes an advanced option to clean the Internet Explorer "index.dat" web cache file used by Windows versions prior to Windows 10. However, under Windows 10 the Internet Explorer and Edge browsers use a web cache file named "WebCacheV01.dat" which is not cleaned by WRSA's system optimizer. I would like for WRSA to have the function of cleaning WebCacheV01.dat. Thank you.

Most of the cases the root problem of a successful 0-day infectino is that the very first piece of malicious code (most likely a downloader trojan) can successfully communicate to it CC (command and control centre).


Webroot today has a default allow action if user does not block via this popup window:


WSA default allow.png


First of all: surely, admins never like the idea of giving such control to the user. User will never know the exact risks of clicking the Allow button here. When he clicks, it is already late to save the network from harm. Please refer to many many Cryptolocker cases around the Globe.


Secondly, the countdown counter here gives you 120 sec to decide. Who among the users can get proper help on what to click here in just 120 sec??? Who is that admin among us who could properly check this unknown process out it at the endpoint and advice in just 120 sec? (Anyone yes - I would employ you tomorrow and we will make big money... Smiley Happy )


(please also read this idea - it might work in some cases:


Thirdly, actually, I have never seen any firewall (perimeter or personal) that has a "default allow" implementation. Eversince we have communicating systems we all learnt quite well: for any unknown process the only safe action is to block its communication, isnt' it? (Please note, blocking unknown processes' communication will not have any effect on known good processes.)


Sure, Webroot, you might say that implementing this could result in blocking too many legitim processes, but hey, this is your constant job to classify new processes and as quickly as you can and we purchase a WSA licence it means we do trust you can do this mandatory job for us, for our safety.


Also, even without your expert job (and cloud database updates), local admins could easily deal with those untrusted processes whose communications were blocked via the Admin Console, so they could easily classify any unknown process as "Good" if need be.


Dealing with some bloked communications is (to my opinion) still much better staff then dealing with tons of encrypted files... and neverending ransomware infcetions are just about to teach it for us all.


So why nort let us stay on the safer side?


Kind regards,

Community GuideCommunity Guide

WSA 6500+ endpoints inatalled and maintained daily, 12+ years Webroot sales & support, 2 yr Webroot MSP

With so many users questioning the results of System Analyzer over the years I would like to make a suggestion to remove it from all products and use the link to download and install the standalone version if a users wants to use it. I'm sorry but I find System Analyzer a useless tool and gives users a false sense of performance of there systems.


Please and Thank You.





Status: Reviewed

It's kind of annoying to have to go into each of our sites individually to clean-up agents that haven't been seen in X days.

A global or automated option for this kind of clean-up would be nice.

Implement a software updater

Status: New
by TheWaterman on ‎04-27-2017 06:49 AM

I really like the WebRoot Anti-Virus and wil have more trust in it to detect malware than the previous product I used which is Avast. However, I still cannot uninstall the Avast AV because I find Avast AV's Software Updater feature quite useful.


Therefore I would like to suggest as a feature request to add a software updater, which checks your system for out-dated applications. It is not realistic to check outdated application versions for everything, but it may be a good idea to keep track of at least the mainstream applications like Adobe Acrobat Reader, Java Runtime Environment, iTunes etc. It would also be great if users can specify if it can automatically download and install updates.

Hungarian language localization

Status: New
by Frequent Voice on ‎01-03-2017 07:51 AM


WSA is getting more popular Hungarian. 

Right click scan option for Mac

Status: New
by toomanybarts on ‎03-19-2017 06:53 PM

I have just moved over from PC to MAc and see Right CLick option to scan a folder is missing?


I did search the forums and see that you have chosen not to implement?


Right now I'm still waiting after over 2 hours for a scan to completely scan the NAS where my Internet download folder resides as there are no Right Click options on Mac.


Could we have that please?

junk e-mail

Status: New
by danmhess2 on ‎04-23-2017 03:55 PM

I would like Webroot to have a way for me to prevent junk e-mail from coming to my e-mail in box. Yesterday, for example I had 200 junk e-mails. Today I turned on my PC and went to e-mail to find that I had 286 junk e-mails. For the past week I have sent 2262 junk e-mails to junk. I spent over an hour with Centurylink, my carrier, yesterday to have them try to help me get rid of this junk, and had no luck. They had an app that would work with Nortan, but it did not work with Webroot.  

Webroot Filtering Extension button at Firefox address bar similiar to Webroor button at Chrome address bar.


Respectfully submitted

I hope webroot will make their browser extension compatible with more browser NOT just chrome and firefox , but also yandex , opera and so on , because other than the " staple " browsers gain poppularity too! Smiley Happy 

Add the ability to send quarantine files directly to Webroot for checking for false positives. As it is right now, you have to take the files out of quarantine and put the suspect files back into the system, then you can attach the file and send it to Webroot. Putting the file back into the system from quarantine does not sound like a very safe way to get a file checked by Webroot. Other AV software can send files from their safe/quarantine areas so I would think Webroot could do the same.

Update Mac User Guide Overview

Status: In Process
by Bronze VIP on ‎09-24-2016 06:56 AM

Very simple request, Update the Mac User Guide Overview. This User Guide is in bad need for an update. Pics don't match what's on the Mac and what the User Guide shows, settings shown are not default settings. User Guide needs to be updated.


Thank you,

Dave. Smiley Wink

Status: In Process

I checked with the technical writer who updates these guides.  She said she already had this one on her list, but since you guys are asking for it to be updated then she'll move it closer to the top of the list so that it will get done sooner.

Have noticed  in the Fora that there have been a number of users reporting dissatisfaction at the way that the Personalised Security Report is notified and the control that they have over how it interacts with their systems/themselves, etc.


As a result I am starting a feature request to try to capture this centrally as this is really the place for such views to reside if change is to have a chance of being achieved IMHO.


So common issues that users feel that they need rectified are:


1. Seeing the notification message on every login.  


Suggested that that the frequency should be much more limited (maybe only show the message once per month and that the prompt should disappear by itself if not interacted with by the user after so many seconds.  As it is, the prompt only goes away if you click on "Learn More" (which opens the web page with the stats) or the "X" in the upper right (which closes the window).


So extrapolating from this the conclusion to draw here is the provision of user definable parameters for (i) number of prompts to be shown & interval (in secs) before stopping & (ii) time after which prompt/notification will auto disappear if not responded too.


2. Ability to turn off notification


User defined setting that allows the user to decide whether they are interested in even receiving sucha report, and therefore associated notification (not that I can understand why one would not want too...Smiley Wink)


3. Control to be provided via My Account/Web Console


And one of my own, given the above:


Provision of the above above suggested settings to be handled as another option in the Web Console, very much in the same way as control of the Advanced Settings can be handled that way.  Believe that as the deployment of the report "is controlled by the backend rather than the agent" to quote JoeJ, it makes sense for any new user settings that may be provided to also effectively reside at the backend rather than the client.


Well, I hope that provides a suitable starter for further comments by those who want to make them so that we can see if the feature (which I personally like) can be enhanced.


So please post & comment away, folks...Smiley Very Happy


EDIT: To add point 4. (from David's comments below)


Provision of the ability to be able to view the latest/last Report published "On Demand".  Suggestion is the addition of a permanent tool or option, to access this, under the Utilities, Reports tab.  Thanks, David...a very good one!






Status: Under Consideration
Just heard back that this one is under consideration by the product management team. I'll update when they've made a determination.