My reason for posting this is to suggest that you add something to the hard copy installation instructions and your CD/download installs that tells your users that they need to remove their old version before they can install and register their new version. My experience today in installing the new version was rather frustrating to say the least. I'm getting older
and it didn't register right away that I went thru this last year. I had to go online to confirm what I needed to do. More time and effort. Trying to install a newer version without removing the old one first is very confusing.
How about putting something in the installation script with an option to remove it now? "FYI. YOU'VE GOT AN EXISTING COPY. YOU MUST REMOVE IT BEFORE YOU CAN INSTALL THE NEW VERSION. DO YOU WANT TO REMOVE IT NOW?
I worked support many years ago and tested new software and wrote/edited installation proceedures. We did everything we could to make it a "no brainer" to avoid support calls. It's got to be really frustrating for some people and this must
surely generate a lot of support calls and internet inquiries.
Recently I tested ESET AV 7. ESET comes built with an option to detect PUAs, but their database is very good. Not only is the database good, but if you try to install a known good program (such as: Utorrent, Java, ...etc) with bloatware, crapware, PUAs...ESET will automatically filter (block) the PUA wrappers attached and allow only the good program in install. I tested this and it works great.
Come on WSA, lets fix the bundled crapware circulating around the internet. I'm tired of fixing slow, bloated PCs. Sometimes, I'd rather have real malware. At least it stays hidden most of time. JK
I plan to get one in the future so I would love it if (and so would others probably) if you could add av support for linux ubuntu.
Ubuntu is the most common out there and the easiest. (so I would expect a lot of people to get that one if any of them.) I am sure you could do a great job if you know enough about them. (which I am fairly certain wouldn't be hard for your team)
Thanks in advance
actually on second all of them, I may use gentoo though.
edit edit: not that it matters but maybe mint. (I hear that even linux can get viruses hence why i would like webroot to support it. if possible.)
Feel free to chime in if you think this is unnessescary or needed or for whatever reason you may have. (as long as its not harsh)
Could it be worthwhile, or needed, to have some sort of help/guide/faq for some of the functionality of this particular forum software, if similar doesn't already exist?
I've failed to understand, for example, how to properly quote until nic said it here Re: WSA and Wakelocks - Webroot Community
And how do you properly quote a few lines etc.?
Don't worry if it's felt not to be needed. And members can always experiment ( a test area?), and find out how to do things.
Could be a help also for new members?
While cleaning, it displays the size of the files cleaned in bytes, very confusing...
Can we please have them make it in MB ? much easier to comprehend IMHO
Also, if a detailed results at the end of the scan is shown it would be great, like how CCleaner shows you a summary of what it cleaned and how much space from each category was cleaned
Feel free to let me know what you think!
I think it would be a great idea to have to option to backup our custom user whitelist, including the web shield whitelist (I myself have allowed a few sites that the web shield thinks are suspicious), and the settings of the customer end client itself. This would be very useful if the user wanted to have the same whitelist on another computer as he does on one computer, and the same settings, or in the case of a reinstall; however, I feel the most usefulness would probably be from being able to back up the whitelist to the cloud, that way we don't have to add all the websites or files we have allowed on one computer to another, or re-add them if we needed to reinstall Windows for some reason. Also, we could also have the option to back up our user added file blocklist as well as our whitelist.
Powered by dragging the file CHROME_184.108.40.206.crx & lpchrome.crx
Checked with Comodo Dragon and Yandex.Browser
If it works in browsers based on Chromium, then you need to make an auto-install plug-in
Adding SafeStart Sandbox context menu would be very handy addition, if you run an unknown program
Can be realized in the future start automatically unknown files in the sandbox or with limited rights
Webroot really needs a mac forum due to the differences in the product between windows and mac. Reading about issues on WSAC running on a windows machine does not help those of us who use a mac. Webroot could be a leader for other companies to follow. I believe this could benefit Webroot in increased subscriptions and more satisfied customers. This is my 2 cents worth.
Just thinking, especially in the wake of all the enquiries, etc., about the rollout of the new Web Threat Shield functionality, whether it would not be useful to indicate in the main GUI when an update has taken place. I appreciate that one can see this by howevering over the sys tray icon but this can be missed.
I was thinking along the lines of a simple indicator advising of an update (with possibly a small amount of text information, i.e., 'Updated to v8.0.4. 27' or 'Web Threat Shield upgraded') either just under 'Scan My Computer' in the main GUI, or if that is too distracting then changing the colour of the text 'My Account', to yellow or the like, to prompt the user to look at the details. The indicator would only remain visible until after the first access of the main GUI, after the update activity.
And if wanting to go the whole hog here then a link to the appropriate web page holding the change log info cmight also be provided...all in the interests of keeping users updated.
Just a thought for the Communities consideration.
I know there is an Idea for an AV for the above and I think it's closed but this Request is for a SecureWeb Browser, Password Manager & Back Up & Sync for Windows RT Tablet and Windows Phones.
Please begin an education campaign to WSA users about what the browser extensions you're installing are.
People think it's just another hijacking toolbar that messes with your browser settings, like other AV suites do. You can't just name an extension "Webroot." We have gotten multiple threads and questions from concerned users about what this stuff is. I can't imagine the number of people who wouldn't go through making an account to ask about it.
Otherwise you have users disabling their own protection because you didn't tell them about it. That's bad. The days of being able to silently add things to browsers without the browser or the user noticing is over.
Explain why the extension is needed. Even I am wary of allowing additional hooks into my browser, which I invest heavily in time and products to protect.
In addition to this, we need an FAQ about these extensions and the compatibility issues you are having with Windows 8.1.
It'd be great if the outbound connections user controls (allow/block the connection of a process, etc) in firewall and the settings for the firewall in Advanced Settings is brought back in Win 8 and Win 8.1 I think it's very useful feature to users who can control outbound connections. Just like it's been in previous versions.
I know that the new Web Threat Shield is under a slow rollout, and that not everything is 'set in stone' so to speak. One thing that has been noticed by several users is a lack of usable User Interface with the new 2014 versions. I am only human, so I make mistakes, we all do. In the situation that a user clicks to Allow (WhiteList) a URL, and then realizes that was not the right decision, there is currently no way other than uninstalling/re-installing WSA to correct that.
Would it be possible to provide us with an interface on which locally WhiteListed URL's are shown and allow us to edit/remove listings in the event a wrong button is pushed?
I think it would be cool if we could get some of your bloggers and other employees to randomly post up threads asking for questions and providing answers about the security industry, life at Webroot, their background in tech, etc.