We see that even with the option disabled within the policy set in the online console that the end user can still see the options to "Change master password' & "Change application password" within the menu options on their devices. We do not feel these options should show here if disabled within the policy in our online console.
Please, oh please, allow us lowly users to delete(or at the very least, hide) old consoles/keycodes. As far as I know you have to submit a ticket to do this simple task. A Google search of "Webroot delete console" yields many others looking to do this same thing. Would free up your staff to tackle more pressing issues/bugs (like same Android phone showing in ALL consoles). Thanks for your time.
i. lptemp language files in temp folders. Reference: https://community.webroot.com/t5/Webroot-SecureAny
ii. Renamed, over time redundant WRkrn.sys files in Drivers folder. Ref: https://community.webroot.com/t5/Webroot-SecureAny
Any other files or remnants etc. which may also be reasonably included. Suggestions and additions welcome.
I am not sure how I would envisage achieving this, but ideally it would be optional, perhaps as an addition to the Optimizer, but that would exclude users not running the appropriate version of WSA.
I already posted this (or mis-posted this) elsewhere and the gentleman from Webroot suggested I post this here, so be advised that it's a copy and one user responded to my concerns with suggested alternatives which I thought were viable.
I'm in IT and use Complete for several customers, and I want to add more. It would be useful to me to assign a console to each of the customers with multiple users. You can do this but you can't move keycodes from one console to the next as you use licenses. My idea was to always keep a couple extra licenses and use them ad hoc. When I see a computer without an antivirus (or worse, some machine running McAfee or Norton), I'd install Webroot and then take the keycode out of one folder and stick it in another.
Only you can't do that. The admins at Webroot can do it and will but this destroys my idea's utility going forward. It would be great if they could build more flexibility into the console process.
Now, someone might ask why I'm not using a Business product if I'm using it for business customers. First of all, I am probably not familiar with all the differences but I don't know that the web management is different and the Complete seems to be a perfectly good product on the desktop side. I'm buying the 10 packs recently and it seems both cost-effective and easy to maintain.
While I'm shooting off my mouth, everything after the console list screen on the webroot account management site is dog slow, and I'm talking doggggg-slow. This is not time-sensitive or seemingly traffic-related. Did I mention how slow this is?
Oh yeah. speaking of needlessly intrusive login machinations, how come I need another login to log into this forum when it's part of the webroot site? At my age, do I need another memory test in the middle of the working day?
When one clicks links in the GUI, for example the Submit Sample button or Get Customer Support, a lot of important info is inside the URL. I haven't been able to determine exactly all that is being sent, but I do see the persons email address and some kind of license ID.
Apart from the fact that this information can be intercepted easily, people may also post their links publicly, unaware of the fact that it may contain sensitive information.
Let's say a thief steals your phone, as phone thiefs tend to do. One of the first things they will do is turn the device off to help keep the product from being tracked, just in case. Once they get home or whever they want to toy with the phone, they will have to turn it back on to try to unlock the device or factory reset it.
Therefore, I would like to see Webroot SecureAnyhere upload the location of the device to the users Webroot account whenever the device is turned on or off. That could potentially be the one difference in locating a stolen device.
I now have 'plus' and 'complete' versions of SecureAnywhere in my console, however there is no information given as to how many (if any) of each type of licencing is available for use. (as distinct from how many licences are purchased)
The only solution (I have found) is to note the keycodes and quantities from the "Manage Keycodes" page, then check every protected PC individually from the "PC Security" page to see which keycode is applied, then by process of elimination calculate the remaining options available.
This could easily be made clear on the PC security page by adding one icon for each licence owned instead of the current one icon for each licence in-use and that single icon for "add a pc" and giving each icon a tag (STD, Plus, or Complete.)
My issue is that post threads can get really big with hundreds of responses. After a while I keep on forgetting history but I can remember that somewhere in the history I had a posting that was relevant for me. So I thought I will just use the "Highlight" function I just found (see image below) to be able to identify that post as relevant in future when I am looking through the history. But this dose not work in a propper way to me. Here are my concerns:
As I am pretty new here just move this one somewhere else if this is the wrong place for requests on the community board.
I do a manual backup every Saturday. The Folders screen tells me when the backup is in progress, or done. The File Transfers screen tells me what files are being backed up, or if 100% complete. But when it says 100% complete, that does not mean it is really 100% complete, it could still be looking for new files to back up. So in order to see what is being backed up and to see if it is really done, I have to keep flipping back and forth between these two screens. Both pieces of infmration should be on the same screen.
I would love to see the Webroot Filtering Extension updated to include filtering on search engines like DuckDuckGo and Startpage. With Google and others being more dangerous in terms of privacy and DDG and SP becoming some of ones that people are using to avoid those privacy implications, it would make sense to build in support for these engines so that we can have safe and filtered results on these sites as well. Right now the extension only works on a couple of the big search engines. Could this support be included in a future update?
Thanks a lot for reading!
This enhancement/suggestion is certainly not necessary but would be helpful in certain situations.
By adding a more simple method to filter the viewing of the Active Connections and Active Processes, it would simplify and speed up the process of viewing (ONLY) those in a blocked or monitored condition.
While the current screens provide the above-mentioned information it is a bit unwieldy when forced to scroll through many lines of information while looking for blocked or monitored conditions. Sometimes an active process or connection is temporary and if you don’t catch it quickly while it is being executed, you can miss out on valuable troubleshooting information.
This would be most helpful to the non-techie user who is probably overwhelmed by the amount of information on the screen when trying to troubleshoot if WSA is preventing their application or function from working properly.
When you launch unknown applications: display a pop-up message
This will increase the security, so the user will be notified in advance
It will be more convenient, the user will know that in system is running suspicious process
At the moment the user doesn't receive notification of monitoring active process
Can we have two separate lists, Protect and Allow/Deny, to the Identity Shield as some have said that they would like to Protect an App but they also want to be able to Allow or Deny an App from seeing Protected Data. I can see the benefit of this option myself and other Advanced users.
Do you think it would be a good idea to have sounds to indicate when - you have a message or if you have a reply to a question etc.
I have missed a few of these simply because I haven't realised there was anything there. Any sounds should be different to those on Facebook though as, like a lot of others, I always have Facebook open no matter what I'm doing.
With the help of support. I found Webroot Reputation Toolbar.
In Chrome Reputation Toolbar is a definite keeper. Really, was a wow in my book.
In Firefox Reputation Toolbar is not a keeper. After seeing Chrome's incarnation. Firefox's toolbar is a let down.
Chrome's Toolbar floats in and out. Clever as all get out. Plus Plus +.
Firefox's Toolbar does intrude too much for my senses.
I imagine if it were possible you would have went with the Chrome version in Firefox too.
Well, if you ever find a way. I vote for Chrome's featured Reputation Toolbar.
And would enjoy similiar functions in Firefox.
Thanks ~ newbie to Webroot. Already, a loyal fan.
We get a lot of questions/issues/complaints around PUA's. They are one of the most irritating things. WSA blocks many of them, but for a variety of reasons not all. Specifically PUA's that are bundled with other software, are not hidden, have an opt out ability, are not currently blocked by Webroot.
Would it be possible to add a feature that the end user can choose when installing new software to block ALL bundled software? That would:
1) Be an active choice by the user to block the bundles
2) Reduce vastly the number of PUA issues that we see
3) Keep things quite legal.
4) Help keep Webroot above and beyone the competition.