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New Idea


Status: New
by TECHEXPERT Wednesday

There should be a right-click option where you can scan a website.



don't not do this




We see that even with the option disabled within the policy set in the online console that the end user can still see the options to "Change master password' & "Change application password" within the menu options on their devices. We do not feel these options should show here if disabled within the policy in our online console.

Status: Reviewed

The end user would have to have the administrator credentials in order to change these settings.


Leaving this open for voting.

Please, oh please, allow us lowly users to delete(or at the very least, hide) old consoles/keycodes. As far as I know you have to submit a ticket to do this simple task. A Google search of  "Webroot delete console"  yields many others looking to do this same thing. Would free up your staff to tackle more pressing issues/bugs (like same Android phone showing in ALL consoles). Thanks for your time.

Status: Reviewed


To include:


i. lptemp language files in temp folders. Reference:

ii. Renamed, over time redundant WRkrn.sys files in Drivers folder. Ref:

Any other files or remnants etc. which may also be reasonably included. Suggestions and additions welcome.  


I am not sure how I would envisage achieving this, but ideally it would be optional, perhaps as an addition to the Optimizer, but that would exclude users not running the appropriate version of WSA.   



I already posted this (or mis-posted this) elsewhere and the gentleman from Webroot suggested I post this here, so be advised that it's a copy and one user responded to my concerns with suggested alternatives which I thought were viable.


I'm in IT and use Complete for several customers, and I want to add more. It would be useful to me to assign a console to each of the customers with multiple users. You can do this but you can't move keycodes from one console to the next as you use licenses. My idea was to always keep a couple extra licenses and use them ad hoc. When I see a computer without an antivirus (or worse, some machine running McAfee or Norton), I'd install Webroot and then take the keycode out of one folder and stick it in another.


Only you can't do that. The admins at Webroot can do it and will but this destroys my idea's utility going forward. It would be great if they could build more flexibility into the console process.


Now, someone might ask why I'm not using a Business product if I'm using it for business customers. First of all, I am probably not familiar with all the differences but I don't know that the web management is different and the Complete seems to be a perfectly good product on the desktop side. I'm buying the 10 packs recently and it seems both cost-effective and easy to maintain.


While I'm shooting off my mouth, everything after the console list screen on the webroot account management site is dog slow, and I'm talking doggggg-slow. This is not time-sensitive or seemingly traffic-related. Did I mention how slow this is?


Right up there on the irritation scale is the persistent imposition of that two-digit security code form. Maybe I'm not thinking it through, but as an ex-web designer, I have been on projects with more than one eager beaver who would just throw an extra screen in there to exercise a new javascript skill and call it a security feature. Ditch this momma (please).


Oh yeah. speaking of needlessly intrusive login machinations, how come I need another login to log into this forum when it's part of the webroot site? At my age, do I need another memory test in the middle of the working day?



Thank you


Status: Reviewed

When one clicks links in the GUI, for example the Submit Sample button or Get Customer Support, a lot of important info is inside the URL. I haven't been able to determine exactly all that is being sent, but I do see the persons email address and some kind of license ID.
Apart from the fact that this information can be intercepted easily, people may also post their links publicly, unaware of the fact that it may contain sensitive information.

Let's say a thief steals your phone, as phone thiefs tend to do. One of the first things they will do is turn the device off to help keep the product from being tracked, just in case. Once they get home or whever they want to toy with the phone, they will have to turn it back on to try to unlock the device or factory reset it.


Therefore, I would like to see Webroot SecureAnyhere upload the location of the device to the users Webroot account whenever the device is turned on or off. That could potentially be the one difference in locating a stolen device. 

Simpler identification of licences available.

Status: Reviewed
by craigb on ‎08-31-2015 04:32 AM

I now have 'plus' and 'complete' versions of SecureAnywhere in my console, however there is no information given as to how many (if any) of each type of licencing is available for use. (as distinct from how many licences are purchased)

The only solution (I have found) is to note the keycodes and quantities from the "Manage Keycodes" page, then check every protected PC individually from the "PC Security" page to see which keycode is applied, then by process of elimination calculate the remaining options available.

This could easily be made clear on the PC security page by adding one icon for each licence owned instead of the current one icon for each licence in-use and that single icon for "add a pc" and giving each icon a tag (STD, Plus, or Complete.)

Status: Reviewed

My issue is that post threads can get really big with hundreds of responses. After a while I keep on forgetting history but I can remember that somewhere in the history I had a posting that was relevant for me. So I thought I will just use the "Highlight" function I just found (see image below) to be able to identify that post as relevant in future when I am looking through the history. But this dose not work in a propper way to me. Here are my concerns:

  • When you highlight the first post everything works out fine. When you highlight a second one then this one gets highlithed and the previously highlighted one gets unhighlighted. My opinion is we either allow highlighting multiple post or we rename the function to "highligth this, unhighlighted previous" to avoid confusing the user. I would prefer multiple highlighting.
  • Next thing is when you open a thread. Highlight a post on page one. Go to page last page or any page you prefer on this thread. Go back to page one. You'll see that the highlighting is gone. Seems also not working as designed to me.


As I am pretty new here just move this one somewhere else if this is the wrong place for requests on the community board.



Status: Reviewed

Backup and Synch Screens

Status: Reviewed
by peterglassman on ‎09-06-2015 10:18 AM

I do a manual backup every Saturday.  The Folders screen tells me when the backup is in progress, or done.  The File Transfers screen tells me what files are being backed up, or if 100% complete.  But when it says 100% complete, that does not mean it is really 100% complete, it could still be looking for new files to back up.  So in order to see what is being backed up and to see if it is really done, I have to keep flipping back and forth between these two screens.  Both pieces of infmration should be on the same screen.

Status: Reviewed

Hey Smiley Happy


I would love to see the Webroot Filtering Extension updated to include filtering on search engines like DuckDuckGo and Startpage. With Google and others being more dangerous in terms of privacy and DDG and SP becoming some of ones that people are using to avoid those privacy implications, it would make sense to build in support for these engines so that we can have safe and filtered results on these sites as well. Right now the extension only works on a couple of the big search engines. Could this support be included in a future update?


Thanks a lot for reading!

Status: In Process

We're in the beta testing stages of a driver-based filtering system that will work with any browser, to replace browser extensions.

This enhancement/suggestion is certainly not necessary but would be helpful in certain situations. 


By adding a more simple method to filter the viewing of the Active Connections and Active Processes, it would simplify and speed up the process of viewing (ONLY) those in a blocked or monitored condition.   


While the current screens provide the above-mentioned information it is a bit unwieldy when forced to scroll through many lines of information while looking for blocked or monitored conditions.  Sometimes an active process or connection is temporary and if you don’t catch it quickly while it is being executed, you can miss out on valuable troubleshooting information.


This would be most helpful to the non-techie user who is probably overwhelmed by the amount of information on the screen when trying to troubleshoot if WSA is preventing their application or function from working properly.

Webroot competition

Status: Coming Soon
by Sr. Community Guide on ‎08-28-2015 09:07 AM

Come up with a idea for customers of webroot why don't you have  a monthly competition to win a year of webroot antivirus  and other prizes. Think that would be great.

Status: Coming Soon

We have had some competitions so far, but you're right that we need to do more.  I'll do one for the upcoming quarter - stay tuned Smiley Happy

Please add a feature to import data for Webroot password manager from Safe In Cloud password manager:

Notification pop-up: unknown application is started - monitoring is started

Status: Reviewed
by Bronze VIP ‎03-21-2015 06:23 AM - edited ‎03-21-2015 06:26 AM

When you launch unknown applications: display a pop-up message

This will increase the security, so the user will be notified in advance


It will be more convenient, the user will know that in system is running suspicious process




At the moment the user doesn't receive notification of monitoring active process



Status: Reviewed

Identity Shield Enhancements

Status: Under Consideration
by Gold VIP on ‎01-27-2015 08:16 AM

Can we have two separate lists, Protect and Allow/Deny, to the Identity Shield as some have said that they would like to Protect an App but they also want to be able to Allow or Deny an App from seeing Protected Data. I can see the benefit of this option myself and other Advanced users.




Daniel Smiley Wink

Notification sounds?

Status: Reviewed
by Community Guide LoopyLinda on ‎09-07-2015 12:25 AM

Hi everyone!


Do you think it would be a good idea to have sounds to indicate when - you have a message or if you have a reply to a question etc.


I have missed a few of these simply because I haven't realised there was anything there.  Any sounds should be different to those on Facebook though as, like a lot of others, I always have Facebook open no matter what I'm doing.




Status: Reviewed

option to turn off "did you know?" messages

Status: New
by Sr. Community Guide on ‎09-02-2015 12:15 PM

i know this is not really a idea and most people like the did you know messages but sometimes it gets annoying. so i think there should be a option to turn them off.


Just a idea.


Thanks Adam.

Reputation Toolbar request

Status: Closed
by Frequent Voice on ‎09-02-2015 11:31 AM

Hello Community,


With the help of support.  I found Webroot Reputation Toolbar.


In Chrome Reputation Toolbar is a definite keeper.  Really, was a wow in my book.


In Firefox Reputation Toolbar is not a keeper.  After seeing Chrome's incarnation.  Firefox's toolbar is a let down.


Chrome's Toolbar floats in and out.  Clever as all get out.  Plus Plus +.


Firefox's Toolbar does intrude too much for my senses. 


I imagine if it were possible you would have went with the Chrome version in Firefox too.


Well, if you ever find a way.   I vote for Chrome's featured Reputation Toolbar. 


And would enjoy similiar functions in Firefox.


Thanks ~  newbie to Webroot.   Already, a loyal fan.  

Status: Closed

The Webroot Reputation toolbar has been replaced by the Webroot Filtering Extension.

I will forward this to the proper channels to see if we can get this removed to avoid confusion.



James G.


Block All Bundled Software

Status: Under Consideration
by Silver VIP ‎10-07-2014 11:48 AM - edited ‎10-07-2014 11:55 AM

We get a lot of questions/issues/complaints around PUA's.  They are one of the most irritating things.  WSA blocks many of them, but for a variety of reasons not all.  Specifically PUA's that are bundled with other software, are not hidden, have an opt out ability, are not currently blocked by Webroot.


Would it be possible to add a feature that the end user can choose when installing new software to block ALL bundled software?  That would:


1) Be an active choice by the user to block the bundles


2) Reduce vastly the number of PUA issues that we see


3) Keep things quite legal.


4) Help keep Webroot above and beyone the competition.  Smiley Happy


Status: Under Consideration

I've had some conversations with folks internally about this, and it's a thorny issue.  Having a separate category for "technically legal but still unwanted" would require massive infrastructure changes, and categorizing them as bad would open up a legal can of worms.  I'm still pushing for the latter, and I'll update you guys when I have some news.

Share your ideas - big and small!

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