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New Idea

Notification pop-up: unknown application is started - monitoring is started

Status: Reviewed
by Bronze VIP ‎03-21-2015 06:23 AM - edited ‎03-21-2015 06:26 AM

When you launch unknown applications: display a pop-up message

This will increase the security, so the user will be notified in advance

 

It will be more convenient, the user will know that in system is running suspicious process

 

 

At the moment the user doesn't receive notification of monitoring active process

 

 

Status: Reviewed

Backup Overlays

Status: Implemented
by Community Expert Advisor cohbraz on ‎08-26-2012 07:54 AM

I would love to see backup status overlays on files that are set for online backup using Webroot. It is not that I do not trust the backup service, but seeing the overlays provides a little piece of mond and makes it easy to see what files are backed up and what is not.

Status: Implemented
That was a good idea cohbraz. This feature exists and works great in the 2013 edition of Backup & Sync, available in Webroot SecureAnywhere Complete. Smiley Happy
0 Kudos

I have a home account with 8 clients connected. All of these machines are in my house and I can check their status from the Webroot console however it would be very helpful if the console would email or SMS me when certain events occur.

 

At the very least I'd like to be notified when a client has seen an infection or is not seen by the console for a long time.

Status: Reviewed

When Trojans get downloaded they are currently a) scanned by WRSA and b) may be further scanned by the user with a manual scan. On both these actions WRSA does not quaranteen these files because they are not considered active malware, according to your researcher Dan. I have checked more than 20 such files via Virustotal and not only ESET, Kapserky recognise them as Trojans but even the lowly Windows Defender. Of all these Trojans across 2 weeks, WRSA did not alert when downloaded not afterwards manually scanned, they were passed as OK.


Because the files may have been scanned twice, the average user is going to believe those files are OK and clean according to WRSA and they may pass them on to someone else in their business workflow or to a friend when in fact those files contained malware. Those files can then wreak havoc on another system that is not protected by WRSA.


Fundamental question and request: Upon download and manual scan WRSA is most likely checking those files against an online databse, so why not immediately quaranteen such suspect files or at least alert the user there may be a risk?


Can WRSA deal with such files immediately, using your own online lookup or add the feature to compare on Virustotal.

 

Thanks for your consideration

0 Kudos

Make WR even less intrusive

Status: New
by rittfeldt on ‎05-08-2016 05:56 AM

Webroot considers itself to be a non intrusive protection solution with less interference etc. And compared to the competitors it might be correct in many cases, but that don’t mean that it cannot be any better. I’ve used webroot for a month or so, and this is my views on this specific topic:

 

  • First I got a bunch of emails of different kind. Had to unsubscribe one at a time. Keep everything at a minimal and let users opt out already from start.
  • When logging in to the OS, the default setting should be to not see the dock icon. For me it’s just an extra couple of unnecessary clicks to close it.
  • The webroot icon in the menubar should not stand out with it’s green color when every other icon is black & white. Though it’s fine to have a more subtle icon there so that I know that is up and running.
  • I can see why you have popups with reports and such to show the users they really get something from their product. But let users that already understand the value of the product have a setting not to see popups of any kind - unless directly related to any threat. Don’t sell it twice.

 

For me an AV or FW etc. is something I do not want to interact with - except when absolutely necessary!

0 Kudos

Password Manager Timeout

Status: Reviewed
by wjcaldwell on ‎07-21-2016 12:55 PM

I would request a feature to have the Password Manager timeout (turn off) when the browser has been unusued for a period of time.  This way my passwords can be secure when I leave my pc with the browser still open.  (eg, Norton gives the option of several time out selections.)

 
Status: Reviewed

Backup & Sync Console Tree in Members Account.

Status: Reviewed
by Bronze VIP on ‎01-10-2016 10:44 AM
Apple
Windows 7

Request a "Console Tree" on the Backup & Sync in the members account. The way it's set up now you have to double click your life away. Example: to get to a document that was backed up you have to

Double click the Backup Storage Folder

Double click the Root C: Folder

Double click the Users Folder

Double click the Users Folder (Name)

Double click the Users Folder (Doc / Pics......)

.....and a bunch more double clicks to get to where you want to be. I think you see my point on a Console Tree in members account for Backup & Sync..

 

About once a month or so I go into backup and delete files that I deleted from my computer that I don't need anymore. A Console Tree would speed up my cleaning and also speed up finding a file that was backed up. 

Status: Reviewed

Tie WSA into Event Logs

Status: New
by New Voice nxte on ‎03-04-2016 01:48 PM

It would be usefull to me if WSA was able to generate events in the windows event log.  It would make it easier to create scheduled tasks or incorporate data into a SEIM. 

 

'Windows allows applications to report their own security events to the security log by registering through Authorization Manager with LSA as a security event source using the AuthzRegisterSecurityEventSource function. "

0 Kudos

On May 9, 2016 my laptop was infected with W32.Rogue.Gen  I only found this through another program that I used.  I was never notified by Webroot that I had a Trojan infection.  I went over and signed into the console and it was there (under Pc and Security) that I found that my laptop was infected.   Had I not signed into the console or used another program to identify the Trojan, I would not know that my laptop was infected.  The Trojan is non-existing now.

 

Here;s my idea:  When your PC gets infected and in using the existing Webroot icon on the task bar that upon infection, the icon turns red and blinks (like a red traffic light) alerting the end user that there's an infection and then from the red blinking webroot icon that there's a link that brings you to the area (console) to view the type of infection and what was the resolution of the infection.  You could also include the notification when you right click on the webroot icon and go from there.  

 

Thanks for reading and I encourage your comments.

0 Kudos

Spell Check For Posts

Status: New
by Sr. Community Guide on ‎04-15-2016 11:15 AM

I don't know if this idea has ever been presented here but it would be nice to have a spell checker for all posts.  Let me know.  Thank you.   Smiley Very Happy

0 Kudos

Provide a Live Chat Support

Status: Reviewed
by Community Guide Parham on ‎05-24-2016 10:37 AM
Webroot
Expert

Hi, i have an idea , i think that  should be done !

 

in my 2 weeks experience from Ticketing System Support , i found out most of the times Supports will response after 10 hours ( sometimes later than 15 hours ! ) and they just answer to last submitted ticket ! i am not saying Ticket Support is not good ... but It is not good enough to expect from Webroot ! sometimes customers  just have a simple question ... i bring you an example : customer wants to know for example  why Webroot is not present in Av-Test's tests ! well Customer have waite for Support answer for about 10 hours ? ( something happened just today for myself ! ) but if Webroot had a Chat Support , Customer question can be solved in 1 minute  !!! see ? it was just an example... we can bring 100 examples... for this matter .

 

and i know Webroot have a Phone Support,  but this is not good for all of Webroot Customers ! for example for me ! i am from Iran , so i cant speak english good ! and that will be very expensive in Iran for us to call another country .... so Chat Support is the best for all of Customers... and also we know Webroot is a big and very powerfull Security Company in America and in world ! so i think this is necessary for Webroot to provide a Chat Support just like another big Security Companies ( for example Norton , McAfee , ... )

 

really you should know really i do my best ( in speak english in this post(idea) )  and also i do my best for convince the readers ! so if you agree with me please come and support my idea.. because .. i just think this is what Webroot needs 

 

 

Best Regards,

Parham

Status: Reviewed
0 Kudos

I'd like the ability to add additional columns to the command log tab. Under the status column, you are able to view if a command was run, however, it'd be nice to see the user that executed that command by another column. Thanks!

genuine firewall for WIndows 8-10

Status: New
by Frequent Voice on ‎04-17-2016 11:44 AM

this is a real must. No one buys a AV suite without a working firewall. That's obvious. If you want to stay relevant, you must provide a real firewall that works with modern versions of Windows.

Notification sounds?

Status: Reviewed
by Community Guide LoopyLinda on ‎09-07-2015 12:25 AM

Hi everyone!

 

Do you think it would be a good idea to have sounds to indicate when - you have a message or if you have a reply to a question etc.

 

I have missed a few of these simply because I haven't realised there was anything there.  Any sounds should be different to those on Facebook though as, like a lot of others, I always have Facebook open no matter what I'm doing.

 

Linda.

 

Status: Reviewed

Password Protect the GUI and Uninstall

Status: Reviewed
by hlambeth on ‎12-02-2015 08:07 AM

Really guys, this is something that every centrally managed enterprise AV solution offers via policy for their endpoints.

 

Need to allow a password to be set in the policy  to allow access to both the gui and the removal of the application.

 

THe micky mouse method of switching policies and or having to hide the application is most annoying.

 

 

Status: Reviewed
0 Kudos

Correct wording to "Add a PC"

Status: New
by New Voice JohnnyReb on ‎04-20-2016 03:52 PM

After receiving the Webroot SecureAnywhere Internet Security Complete from Amazon, I (new user) installed it on two PCs.  When I created an account and logged into the Webroot PC Security console, I noticed there were no PCs listed.  I thought this was odd since the Webroot installation collected my e-mail address from both PCs.  (Okay, I didn't expect an account to be automatically set up, but I did expect my account to be auto-populated with my two PCs once I did set up an account - how clever!)  When I clicked on "Add a PC", a dialog opened and displayed:

 

So you want to add a PC to this screen?

    Download the Webroot SecureAnywhere software.  (Sorry, I already installed it from CD)
    Enter one of your Keycodes during installation.  (Yep, I already did that too)
    Once the initial scan has completed, the PC should appear here within a few minutes.  (Initial scan has already been completed hours ago, and it still hasn't shown up here!  Now what?!?)

 

I sent a message to Webroot Support and, not surprisingly, received a disappointing answer.  Fortunately, I figured it out.  It's not just the initial scan that will "Add a PC", but ANY scan will do.  After opening Webroot SecureAnywere on my first PC and performing a manual "Scan My Computer", I checked my online Webroot PC Security console a few minutes later and my first PC was listed.  When I did the same thing for my second PC, it was finally listed as well.

 

This all could have been avoided if correct wording was used under "So you want to add a PC to this screen?"  -OR- if the CD box instructions/installation program instructed me to create an Webroot account FIRST, then proceed with the install.

 

 

0 Kudos

Define Tech Terms in Layman English

Status: New
by New Voice craby63 on ‎12-22-2015 10:04 AM

Hello to all, would it be possible to have a section that defines Tech terms in layman language like I mean in everyday spoken English for anyone like myself that might be a little behind when it comes to understanding Tech and Computer related words. To be honest I only have fourth grade education so any Smiley Sad and all help would be greatly Smiley Happy appreciated. Simon  

0 Kudos

In this day and age when we can manage almost every aspect of security via a single portal, I don't understand why we still can't clean up already quaratined files and completely remove them from the system.

 

Webroot alerts me that there is a possibly dangerous file and automatically quarantines the file. I log into the portal and check to see what has been quarantined and from here I should have the ability to restore it from quarantine or remove it from quarantine permanently.

 

Instead I have to take the user out of its Policy, set it to unmanaged, remote to the users desktop, refresh the policy and then manually delete the quaratined file. This is a huge waste of time (especially when dealing with a large client base), when something so simple can be integrated into the web portal.

Status: Duplicate Idea

URL sorting

Status: Reviewed
by WranglerDave on ‎08-05-2016 05:41 AM

Sort Url's in Webroot when using Firefox

Status: Reviewed
0 Kudos

Link from Support webpage to Console webpage

Status: New
by New Voice JohnnyReb on ‎04-20-2016 03:00 PM

There is a link on the Console webpage to go to the Support webpage.  How about a link on the Support webpage to go back to your Console webpage?

 

 

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