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0 Kudos

Spam Mail

Status: Closed
by New Voice TECHEXPERT on ‎10-07-2015 06:26 PM

There needs to be something that scans your spam mail and differentiates the spam from good mail with a file. 

 

Spoiler
mcafee already has that (but mcafee sucks) 
Status: Closed

We used to have an email scanning service but it was retired - it's unlikely that we'll get back into that market.

Reputation Toolbar request

Status: Closed
by Community Guide bjm_ on ‎09-02-2015 11:31 AM

Hello Community,

 

With the help of support.  I found Webroot Reputation Toolbar.

 

In Chrome Reputation Toolbar is a definite keeper.  Really, was a wow in my book.

 

In Firefox Reputation Toolbar is not a keeper.  After seeing Chrome's incarnation.  Firefox's toolbar is a let down.

 

Chrome's Toolbar floats in and out.  Clever as all get out.  Plus Plus +.

 

Firefox's Toolbar does intrude too much for my senses. 

 

I imagine if it were possible you would have went with the Chrome version in Firefox too.

 

Well, if you ever find a way.   I vote for Chrome's featured Reputation Toolbar. 

 

And would enjoy similiar functions in Firefox.

 

Thanks ~  newbie to Webroot.   Already, a loyal fan.  

Status: Closed

The Webroot Reputation toolbar has been replaced by the Webroot Filtering Extension.

I will forward this to the proper channels to see if we can get this removed to avoid confusion.

 

Regards,


James G.

 

0 Kudos

Webroot Icon Alert

Status: Closed
by Community Guide tsr on ‎05-27-2013 01:15 PM

What I would like to see if there is a port scan attack against ones PC and webroot firewall blocks it.....The icon in the task bar would either turn red for example and rotate to alert you on a attack. This would enable the owner to trace the inbound IP or report it ..............Smiley Happy

Status: Closed

Reward Program for Returning Customers

Status: Closed
by Sr. Community Guide on ‎02-12-2015 12:21 PM

Hi,

 

i come up with something a reward program for customers who been with webroot for some time. I know you do a VIP reward program but i was thinking of something for the home/business users who buy the programs from webroot. And who been with you for some years. for ex... 1-2 years 25% off 2-3 years free protection for 6 mouths 3-4 years 1 year free protection and so on.

 

i dont know if post this in the right place.

 

Let me know what you all think thanks Adam.

Status: Closed

connect/disconnect toggle

Status: Closed
by dgkh on ‎02-05-2015 11:46 AM

Webroot lacks a toggle internet connection on or off button. 

Most of the time I do not want to be connected. I want all traffic stopped but easily restarted when I am ready.

Status: Closed

Not sure this makes sense for us, as we rely on the Internet to work.  You could just make a shortcut on your desktop to disable your ethernet/wireless connection and then re-enable it.

0 Kudos

Windows problems support

Status: Closed
by Frequent Voice on ‎04-16-2014 04:06 AM

Ok ok maybe i worte this in other place but i have an idea for the comunity more than the product. I have to say  i dont are fan of webroot and dont are familiarizated whith his features and bugs, only can say it works well. Ok i like pop ups when a virus was download and  when usb are conected and when one app are untrust, i like software who says about incoming and outoming conections as a pop up, because i always like to know what happen on my computer, and it give me a rest of my routine because i am wirter and its too dificult find some who calms my mind or distract in other thing.

 

Sorry I  am rounding on circles but i want you understand what kind of security software are habituated, and why webroot seems too strange for me.

 

My idea is the next

 

Automatic windows fix and  a windows support section in this forum

 

Every day we coexits whith errors, app crashses, memory acces errors, viruses, adaware, bloatware, and corrupt systems. And i think we figth whith this problems alone, the comunities not are participative for example ms comunity says "If all works dont worry, if  you recive a error we can do that and if dont works contact technet, and if technet or telephone support dont work contact manufacturer". Other example too much av companies says "Blame windows  or your manufacturerif your windows not are a clean installation or are corrupt or the manufacturer installs a previous security solution they can remove it, blame everyone but our products works of thousand wonders".  And manufacturer says "We give you something ready to use dont update windows if we dont say (we will never say), dont check sfc (maybe your system is corrupt but we make our computers as this ways), dont use other security product you can buy the embebed one and it will protect  you include if are older version"

 

Recently i spend 800 usd in a very beautiful computer and dont regret, i feel happy but still have problems whith other security solutions who corrupted my windows.

 

Recently i learn to use BCDEDIT  DISM and SFC.  Recently i noticed have a trust center who shows windows errors. Recently i have to learn how  to uninstall secrity products whith special tools or whith manual remove

 

We can do a section whith pols  (encuestas) (I speak spanish) where all comunity members participe and say the way of they can solve windows problems (Corruption)  infection problems and other things wehere we are alone.

 

For example a serie of post who says

 

What your worst windows problem and how you solve it?

 

What its the worst infection and how you remove it whith wsa?

 

Do you use a other security combo whith webroot? Why you choose webroot stand alone as your security solution?

 

Maybe that share of experiences in an organizated way can help to others to solve their problems and choose the webroot thecnology and webroot human side

 

Hope take in count i see the forum very inactive before someone new enter and only see the 300 mb explorer problem as a hot topic and that was sad.

 

I hope you understand my point of view and its usefull for you thanks to bring me the oportunity to express me.

 

 

Status: Closed

We have no plans at this time to add a Windows or operating system support section to this forum. It is designed for Webroot and Webroot related issues. There are a ton of really good forums that offer this type of assistance and specialize in it.

 

Best Regards,

 

James G.

0 Kudos

view pictures online

Status: Closed
by Frequent Voice on ‎01-07-2014 07:54 AM

When viewing pictures online it is in detail view and there is no picture next to file name.If i want to download a picture i have no idea what that picture is unless i switch to image view(which i cant get image view to work).There should be a smal picture next to the file name.I have used several online backups and they all have this.

Status: Closed

Hello @brihy1,

 

We currently have no plans to change the Backup and Sync functions or interface.

The purpose of the Image view is exactly for this scenario.

 

If image view is not working for you, please create a support ticket here.


Best Regards,

 

James G.

Where to post and how?

Status: Closed
by New Voice joshts on ‎05-14-2014 11:38 PM

 

 

It would be nice if there was a tab/ link on the front page on how to post and where it is located.  Cannot find it. 

Would you please let me know where it is located so I can post a problem.  I only found posting ideas.

 

My problem is as follows:  I just purchased   through a chat session and a call for Webroot Internet security Complete for 59.99 5 devices.  

 

I want to replace it with Internet Security Plus  for 3 pc's for 44.99.  Can do a chat session and request them to cancel the order and replace it for the webroot security for 3 pc's or do I request a refund and do a new order?

Status: Closed

Hello @joshts,


We have created a Knowledge Base article in regards to getting started on the Community.


You can locate that at https://community.webroot.com/t5/Introduce-yourself-to-the/Getting-Started-Guide/ta-p/186161.

 

Please let me know if there is anything else I can do to help!

 

Best Regards,

James G.

Webroot Community Support Team

0 Kudos

Search colour change?

Status: Closed
by Community Guide LoopyLinda on ‎05-12-2014 09:32 PM

I was wondering if it'd be possible to change the colour of a Search result once you've visited the site.  At the moment the colour is blue and changes to a bluey purple but sometimes it's hard to differentiate the two and find that I sometimes waste a lot of time re-visiting.  Maybe a (Webroot) green?!  8)  

 

 

Status: Closed

KUDOS INFO

Status: Closed
by Community Guide LoopyLinda on ‎01-22-2014 12:23 PM

Hi, I'm thinking it might be a good idea to have drop down info on the button that tells you who gave kudos to a particular post instead of being diverted to another page.  Just a thought. Smiley Happy

Status: Closed
This isn't an option currently with the Lithium platform. All I can do is submit an idea request on their customer site (which I've done) Smiley Happy
0 Kudos

I recently purchased a new keycode for my account which apparently i have to type into every computer seperately, this should be an automatic function of the web console.

 

I should be able to choose which computers to push this new code to without having to be physicly at each computer.

 

This can't be too difficult as other security packages already do this and if i knew webroot didn't i would have bought one of the others as i don't want to drive 4 hours (each way) to the cabin to update the laptop there. 

Status: Closed
The consumer versions of our software and consoles do not have this functionality because consumers should only need one keycode. Also keycodes can be renewed, you don't have to buy a new keycode every time one expires. Another thing that prevents this option with consumer keycodes is password management and backup &n sync. These features are tied to a specific keycode and account on our backend. If you are looking for this functionality that allows you to manage multiple computers and keycodes from one console, we recommend Webroot SecureAnywhere Endpoint Protection which is for businesses but is scalable for personal use as well. Thank you, -Shawn
0 Kudos

A new layout.

Status: Closed
by Frequent Voice on ‎03-24-2014 05:58 PM

I like this layout but i want a new one that catch my eye!

Status: Closed

This is something that is pretty frequently discussed on our end.

 

We currently have no plans to change the UI, we are far more focused on the way that the products works and we are working on improving the customer experience as well as current features at this time.

0 Kudos

webroot in indai

Status: Closed
by Frequent Voice on ‎02-28-2014 05:48 AM

Hi In india i think webroot is nt soo popular hence I have an idea 

1) to hit the indian market

2)many plans shuld be introduce

 

 

plz discuss in this subject 

 thanku

Status: Closed

Hello @rohan,

 

We currently have no plans to invest sales or marketing resources in India, though as a consumer you can purchase the product online if you would like.

I hope this answers your inquiry.

Best Regards,


James G.

0 Kudos

Cloud storage increased to 50GB

Status: Closed
by Community Expert Advisor ams963 on ‎10-04-2013 03:02 AM

Hi,

 

It'd be great if the secure cloud storage backup is increased from 25 GB to 50GB. Many free cloud storage vendors offer 25 or 50 GB free space like old Skydrive users, A-drive etc. Many competitors of Webroot offer 5, 10 or 25 GB space. WSA is the best product and Webroot is better than others. And WSA should always be way ahead of the others by a mile.

Status: Closed
Additional storage is available by using "Get More Storage" in the Backup & Sync area of the WSA user interface. Currently, as of 10/9/13 when I'm posting this, an additional 25GB of space, on top of the existing 25GB, would cost $80 US. We cannot provide additional storage space for free, as it does incur a cost to us to maintain all of this data.
0 Kudos

It would only activate while you are on an email account and would, block people from sending bad stuff to you in the first place. (like viruses and malware)  And looking at whatever is on your email. (ie hacking into personal accounts.) Any thoughts on an app like that?

I know you have something similiar to that already built into the complete version but i wondered if you could make an app like that.

It is ok if you don't like the idea. I just was curious... (i like my privacy heh) Smiley Wink

 

if you can that would be nice. If not... well I tried. Either way I am fine but i would like this feature to be implemented if you can.

 

Status: Closed
0 Kudos

idea for power users: SSD Optimizer

Status: Closed
by Frequent Voice on ‎11-26-2013 08:15 PM

I love the system optimizer when I'm running my dualboot windows 8 pro on the Hard Drive but I thought of an idea for a new feature that would be awesome for end users who may not know this, but what about an optimizer built to optimize and Solid State Drive? Because everyone by now has herd how much faster they are and yea they are faster but they also have a much shorter life. Everytime you erase something and re-write you just removed permanent space on your drive. sure not alot at a time but your system is constantly doing so.

 

So i was wondering if there is a way for Webroot to build a SSD Optimizer that will check to see how much ram they have and make the paging file accordingly, because i know not everyone has 16gb or more of ram so not everyone can just remove it completely and let the ram take over, but that is much needed space on a small SSD and also an amazing life increase for the drive. also, if it recognizes another drive, allow it to put the recovery partition onto the second drive to get even more space out of it. I would love this to become an option, and also get rid of prefetch and superfetch so its not constantly writing and re-writing, temp internet files do enough of that already, i don't need my ssd to get burned out in a year (figure of speech as i already have done everything listed). Please think of this as an idea, it would be simple to integrate as a script for that is simple and could setup someones SSD in about 2 minutes. I would love it and it would definitely put Webroot at the very top in my books for any anti-virus.

 

                                                                                            Sincerly,
                                                                                                         Justin

 

Status: Closed
0 Kudos

Enabling signature in Idea posts

Status: Closed
by Community Expert Advisor ams963 on ‎07-31-2013 09:41 PM

Hi,

 

It'd be great if the signature of a member is enabled in his/her Idea posts.

 

Best Wishes,

Amit

Status: Closed
Thanks for the idea, but we can probably do without large signature images in the ideas exchange.
0 Kudos

Clicking on tabs in WSA interface!

Status: Closed
by Community Expert Advisor ams963 on ‎10-04-2013 03:10 AM

Hi,

 

Clicking on a tab on the right side of the main interface shows more information or simply Learn More. It would be great if I could click on the tab again and it would close and become the single line tab again.

Click- Identity Shield - Identity Shield on, phishing Shield on, Learn more.

It'd be great if
Click again- Identity Shield- Identity Shield

Status: Closed
We don't see how that would be an improvement, but if you want to close the line, you can close and reopen WSA. In fact, displaying more information in the main interface is a good thing and serves as an intuitive guide to let users know where they can click.
0 Kudos

'Report inappropriate Content' as an icon

Status: Closed
by Community Expert Advisor ams963 on ‎07-31-2013 09:33 PM

Hi,

 

It'd be great to place 'Report Inappropriate Content' as an icon represented by an exclamation mark on the right side of 'Options' in a post.

 

Best Wishes,

Amit

Status: Closed
We wanted to leave this topic open for at least a month to gather kudos to gauge idea popularity. As it has no kudos, we'll go ahead and close this one. The current functionality for this forum feature seems to work well.
Yeah, that's right, I wanna read what pops up. So make this an option. Big pop ups. Little pop ups. I wanna read them all!
Status: Closed
The admittedly somewhat-confusing pop-up that was the subject of this idea no longer exists at all in the 2014 version of WSA. As it was the only one that appeared for a potentially insufficient amount of time, we believe we can now close this idea as resolved. When you receive the new build, please let us know if you believe this is still an issue that needs to be addressed.
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