light bulb

Did You Know?



New Idea

Whilst not a feature of the software itself, it cropped up in discussion  (https://community.webroot.com/t5/Security-Industry-News/Chrome-finally-kills-off-the-HTTP-HTTPS-mixe... that webroot.com does not initially show a green padlock but instead shows a grey icon indicating that the "Connection is not secure" and is either not encrypted or only partially encrypted. At least that what it says in Firefox and I gather something similar shows up in Chrome.

 

So a couple of us were wondering why this would be the case and would it not at last look better if the green padlock showed up immediately. I realise that as soon as you progress into the main site as far as inputting any data, then the padlock duly appears but the initial lack of a padlock may put some potential customers off.

 

There may well be a good reason for this but it would be nice to know what it is. Smiley Happy

Status: Implemented

Alert tab

Status: Implemented
by Community Expert Advisor ams963 on ‎05-12-2014 09:35 AM

Hello,

 

It would be extremely useful if there was an 'Alert' tab sitting right beside the username at the top of the Community webpage. Just like in the Wilders Security Forum and Malwaretips Forum. The Alerts tab would show notifications when any member tags you with '@', posts in the thread/topic you started, quoted your post and much more. Right now in order to get these notifications I either have to check my emails and/or visit through every thread post in the Community.

Status: Implemented
We now have the Notifications indicator next to your profile picture in the top right.

Backup Overlays

Status: Implemented
by Community Expert Advisor cohbraz on ‎08-26-2012 07:54 AM

I would love to see backup status overlays on files that are set for online backup using Webroot. It is not that I do not trust the backup service, but seeing the overlays provides a little piece of mond and makes it easy to see what files are backed up and what is not.

Status: Implemented
That was a good idea cohbraz. This feature exists and works great in the 2013 edition of Backup & Sync, available in Webroot SecureAnywhere Complete. Smiley Happy
0 Kudos

more backup space

Status: Implemented
by Sr. Community Guide on ‎08-27-2015 11:19 AM

i think there should be more back up space because 25gb doesnt seem enough maybe upping it to 50gb or 100gb as most people have lots of photos saved on pc that they want to keep save.

Status: Implemented

You can opt for more backup space - just call in for pricing if you want more storage space.

Malicious SMS

Status: Implemented
by RedFoxx on ‎04-04-2014 08:18 AM
I received a malicious sms alert but the sender was my phone service provider. I have automated alerts set up. You should add a way to identify senders as safe. If you do already could you let me know how to set it up?
Status: Implemented

This feature is available with the current mobile security build. You can find more information here.

 

Best Regards,

 

James G.

 

Webroot Community Support Team

Thumbnail view

Status: Implemented
by Frequent Voice on ‎05-02-2014 02:33 PM

Can you please add thumbnail view in backup and sync.Its impossible to no what picture you need to download unless opening or on a phone downloading it(very hard if you have hundreds of pictures).It is much easier if there is an thumbnail next to the picture.I use skydrive and used sugarsync and dropbox and they all have this feature.

Status: Implemented

The backup and sync portion of the software now shows a thumbnail next to files that are syncing and backing up.

Turn off pop-up on visiting webroot.com

Status: Implemented
by Community Guide TonyW on ‎10-13-2012 08:31 AM

Every time I visit webroot.com or webroot.co.uk, a pop-up appears with options to go to areas for home/business/partners. It isn't necessary as you can access those areas from within the website itself.

 

My proposal is to remove that 'annoying' pop-up.

Status: Implemented
Your wish has been granted!

Hello,

 

Curently if I add want to add localhost:10081 to Webside overrides I cannot - it is not recognized as a valid URL.

 

This is a problem because Zend Server runs at that URL and it is for some reason recognized by Web Threat Shield as a potential thread.

 

You either have to disable Web Threat Shield or add every single Zend Server page.

 

As for the Web Thread Shield itself I would also like an option to add whole domain automatically. 

Now the "I know this site, don't warn me again." adds only the current URL making you add every single subpage manually unless I go to settings and add the domain to Website overrides, which is far from being user friendly. 

I would like to have something like "I know this domain, don't warn me again." which would add the whole domain into Website overrides automatically.

 

And the last thing I miss is the ability to manage web page exclusion list.

 

Now I can only edit website overrides, but this is just for full domains.

 

I would like to see and manage a full list of all pages I allowed so I could remove an entry in case I accidentally alow an unwanted page.

 

Thank you for your considerations.

Status: Implemented
We've released a build that we believe took care of this issue. Is the issue ongoing for you, or has it been resolved? Could you please confirm? Thanks Smiley Happy
0 Kudos

Remove or fix the Webroot scrolling header

Status: Implemented
by Community Expert Advisor explanoit ‎11-02-2013 06:34 PM - edited ‎11-02-2013 06:36 PM

The scrolling header above all pages on this site is improperly spaced and rendered after the rest of the page has loaded.
This leads to a very annoying jump in the location of everything on the page every single time you navigate. It is extremely annoying.

Please either remove this element or invest resources so it does no degrade the user experience. It's doing Webroot no favors as it is now.

Status: Implemented

Yep, that has been removed and it has improved the performance of the community.

Webroot on Wikipedia

Status: Implemented
by Sr. Community Expert Advisor on ‎04-10-2013 02:29 AM

I stumbled upon Webroot on Wikipedia but I got surprised that there are still links to the outdated products and links to the SecureAnywhere portfolio however without detailed descriptions about each SecureAnywhere product like for instance Symantec has for their NIS.

So, Webroot folks come on! Don't miss the opportunity. Wikipedia is a modern Bible.

Status: Implemented
We've updated the Webroot Wikipedia page as of this morning! We're going to be continuing to update it over the next month and keep it up to date thereafter.

Uninstallation complete dialogue box

Status: Implemented
by Frequent Voice on ‎04-12-2013 01:53 AM

Something quite basic and hopefully easy to implement. In the past when I have uninstalled WSA for various reasons as well as to test other products for a short period of time, there has been no uninstall complete box at the end of the uninstall process.

 

I feel that this small dialogue box is important because it tells users that the uninstallation has gone without an issue, and one or two family members have in the past thought that WSA did not uninstall correctly from their machines due to this box not being there.

Status: Implemented
The page that displays upon uninstalling Webroot will now display a confirmation message that the program has been uninstalled. Thanks for the great idea!

Please add Knowledge Base Article: How To Deactivate

Status: Implemented
by Silver VIP ‎03-17-2013 12:51 AM - edited ‎03-19-2013 06:27 PM

There is an article regarding How To Deactivate Endpoints, and how to How To Reactivate a PC, but there is not yet an article on how to Deactivate a consumer PC.  Can such an article be added for easy reference?

 

How To Deactivate a PC:

 

Log into your Account Console using an Admin login.

 

In the main Console screen, select PC Security"

 

 

Select the PC you want to deactivate:

 


 

Select the Commands Tab:

 

 

 

Select Deactivate:

 


 

Confirm the Deactivation:

 


 

Done.

 

In the event you have Deactivated the wrong computer, or changed your mind, you can Reactivate the PC

 

Status: Implemented

KB Article for Android Versions

Status: Implemented
by Silver VIP ‎04-19-2013 02:59 PM - edited ‎04-19-2013 03:51 PM

I have looked, but I am not able to locate a simple table that will help direct users to the correct download for their Android device.  I think a table, such as below, might make helping answer questions regarding which version to download a bit easier.  Thank you to TripleHelix for answering a few questions of mine regarding this! 

 

Note: I THINK, but am not positive, that I have the below versions and links correct!

 

Your Computer has:

So your Android needs:

None

 

For Premier functionality- Use the key code you received when purchasing the Premier.

 

For Basic functionality - Use the free key code.

 

Free

Or

Premier (First download only)*

And optional

Free Secure Web Browser

WSA-Antivirus

 

For Premier functionality- Use the key code you received when purchasing the Premier.

 

For Basic functionality - Use the free key code.

 

Free

Or

Premier (First download only)*

And optional

Free Secure Web Browser

WSA-Internet Security Plus

 

Use the same key code as your computer, this will give functionality of Premier.

 

Free

And optional

Free Secure Web Browser

 

WSA-Complete

 

(Use the same key code as your computer)

 

WSA-Complete

(Secure Web Browser and Online File Backup is included)

*Premier users who already have a paid key code should re-download using the Free version

Status: Implemented

We just created the article. I made some adjustments to it, so please let me know if you have any questions.

Open a support ticket - a direct link

Status: Implemented
by Sr. Community Expert Advisor ‎04-25-2013 02:58 AM - edited ‎04-25-2013 03:44 AM

Foremost I have to say that my idea has born thanks to DavidP who put in to his signature a direct link to open a ticket.

 

So, credit goes to DavidSmiley Wink Smiley Happy

 

I have noticed that a link to open a support case is available only on the main page of Community on the right side under "Looking For Support?". Unfortunately in other levels/sub-sections of forums there is no a direct link.

 

I think it would be handy if a direct link would be always available regardless on level/sub-section of Community you are in. We would need to place this link to a part of page that is always displayed. For instance the bottom part of page could be used. See below.

 

 

or in the drop down menu "Support" on top of the page or elsewhere it suits the best.

Status: Implemented

This feature is now in our header under Support on webroot.com

It would have been great if the green check marks of the setting 'Analyze search engine results and identify malicious websites before visitation' worked for Google searches in HTTPS.

Status: Implemented
This feature went into the latest build. Search annotations should now appear in search results regardless of if the search is done in HTTPS or not. Smiley Happy

Show version when mouse hovers over |?|

Status: Implemented
by Community Expert Advisor explanoit on ‎11-02-2013 09:44 PM

It's a standard convention in desktop applications that going to the Help or About menu item shows you the version. However, your item, the |?| in the top right takes you to a website.

 

Right now there are two ways to find the version, neither of which are immediately apparent:

  • My Account > Gear > About SecureAnywhere
    (This really, really doesn't make any sense)
  • Hover over the (W) icon, which is hidden for many people and isn't a normal place to look

To solve this without changing functionality, please show the version when you hover the mouse over the |?| button in the top right.

Status: Implemented

@explanoit,

 

This feature is now available in the software.

 

 

0 Kudos

Hi,

 

The Mixed Content Blocker in firefox says it has blocked content that is not secure in the Community site. Why is HTTP content available in the HTTPS Community site? Why not make the Community site fully HTTPS?

 

To the moderators : Wasn't sure where to place the topic. So please feel free to move the topic to the relevent sub-forum.

Status: Implemented
Not having the entirety of the community operate via HTTPS was not a security problem. All user-input has always been HTTPS-enabled. The warning you received was generated by a few of the site's graphics. It does not matter in any meaningful way that a public graphic be accessed via HTTPS rather than HTTP. The purpose of encrypting the connection is to protect your data - not pictures coming to you from the website. However, you raise a good point that modern browsers don't try to draw that distinction yet and will throw up an annoying message in many cases. So, I think I just took care of that problem for you. Please reload the page. If you encounter the same problem again, please private message me the URL of the page you see the issue on. Thanks Smiley Happy

Windows Updates checked by System Analyzer

Status: Implemented
by Community Expert Advisor Miquell ‎11-13-2013 10:29 AM - edited ‎11-13-2013 10:40 AM

Hi,

 

In my opinion it would be a good idea to notice only critical Windows Updates, which are actually missing.

Or maybe the user should decide with options panel what kind of Windows Updates should be checked by System Analyzer? For example, as I know, it's not quite necessary to monitor for an optional updates (e.g. additional Windows services, hardware drivers), while the most important parts are generally critical updates for Windows security and it's vulnerability.

Of course it's only my little suggestion, just a single thought, which may be refused, but I would like to know what do you think about this?Smiley Happy

Regadrs,

Mike

Status: Implemented

The system analyzer now shows if updates are needed, as well as a new service pack. It will also notify you if automatic updates are disabled.

0 Kudos

Hi,

 

It would be great if 'Webroot Home Community' link is added to member profile.

 

Best Wishes,

Amit

Status: Implemented
A recent change in the footer now provides a link for both Home and Business community homepages on all pages on which we use a footer.

Outbound connections fw control in Win 8/ Win 8.1

Status: Implemented
by Community Expert Advisor ams963 ‎10-08-2013 11:34 AM - edited ‎10-09-2013 07:37 AM

Hi,

 

It'd be great if the outbound connections user controls (allow/block the connection of a process, etc) in firewall and the settings for the firewall in Advanced Settings is brought back in Win 8 and Win 8.1  I think it's very useful feature to users who can control outbound connections.  Just like it's been in previous versions.

 

 

 

 

 

 

Status: Implemented
Welcome!
Share your ideas - big and small!

Remember to VOTE for your favorite ideas because we're listening. Not all will be implemented, but the ones will the most votes will definitely get discussed. :)

If you are a business customer, please submit your ideas in the Feature Requests area instead.
Idea Categories
Top Kudoed Authors