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I LOVE Webroot SecureAnywhere and the great toolbar, BUT I also favor using Google Chrome as my internet browser of choice. When will the toolbar be made compatible with Google Chrome so that I can have the best of both worlds?

Status: Implemented
We now have a toolbar for Chrome! It will propagate out to IS+ and Complete customers automatically. If you want to speed up the process by which you get the toolbar, you can uninstall and reinstall WSA, following that up by rebooting your computer. Many thanks to everyone who pushed for this feature!

There have been a few instances I have seen in which following an inadvertant mobile device lock, the owner was not able to unlock the device for various reasons.  I would like to see this added to the available mobile commands on the Console.  This would help safeguard against forgotten or corrupt passwords.


Here are the currently available commands:




Adding an Unlock button itself should be easy, as long as the device still "checks in" with Webroot while in a locked condition to receive the Unlock command.


What do you all think?

Status: Implemented

Alert tab

Status: Implemented
by Community Expert Advisor ams963 on ‎05-12-2014 09:35 AM



It would be extremely useful if there was an 'Alert' tab sitting right beside the username at the top of the Community webpage. Just like in the Wilders Security Forum and Malwaretips Forum. The Alerts tab would show notifications when any member tags you with '@', posts in the thread/topic you started, quoted your post and much more. Right now in order to get these notifications I either have to check my emails and/or visit through every thread post in the Community.

Status: Implemented
We now have the Notifications indicator next to your profile picture in the top right.

Modifications to Identity Shield

Status: Implemented
by New Voice Garret on ‎01-10-2013 05:28 PM

Hi -


JimM recommended that I post here.


I am a software developer that just recently purchased a new computer with Webroot A/V.  With Identity Shield turned on, every new program I install & every program I compile gets set to Deny.  I now know I have to set it to Allow, but I wasted over 10 hours uninstalling & reinstalling apps thinking that one of them was the cause.


Why is this a problem?  First off, beyond the initial hassle & time, after installing 20+ programs on the new machine I found I was unable to paste in any of them.  Ever try to write code without copy & paste?  I also see no reason to (by default) disallow pasting only.  I can copy & cut & particularly the latter seems every bit as bad as pasting.


I'd like to see an option to turn pasting back on while leaving other protections in place.  I like the protections Identity Shield provides in a browser, but why should I by default be prevented from pasting in an app I purposely installed?  I realize that malicious apps can self-install, but I'd think that your program should be able to tell the difference between a purposely installed & a self-installed program (which should probably be completely locked down - or at least ask the user about it).


Meanwhile I have to leave Identity Shield turned off to be able to use my computer.



Status: Implemented

Actions involving holding down CTRL should now function as expected without negative interference from the Identity Shield, effective as of version Thanks for the great feedback!

PayPal payment option

Status: Implemented
by Frequent Voice on ‎10-02-2012 12:38 PM

It would be nice to have an ability to purchase Webroot products using PayPal.

Status: Implemented
PayPal is now available in the cart in all locations for which we are marketing to and that PayPal supports.

Move Monitored processes to top of "Active Processes" view.

There's no reason I should need to scroll through the GUI to find the monitoring processes - they should be at the top and highlighted.

Status: Implemented

Webroot SecureAnywhere for Mac :)

Status: Implemented
by FireRocket on ‎02-07-2012 02:04 AM

Would love to see a Mac product!

Status: Implemented

The 2013 version of Webroot SecureAnywhere now supports Mac! Smiley Very Happy

Backing Up PDF Files

Status: Implemented
by Sr. Community Guide ‎01-21-2013 03:58 AM - edited ‎01-21-2013 10:44 AM

PDF files are a big item on most drives.  Almost everyone has them.  Yet, when you perform a backup, PDF files are not backed up unless you manually enter it in your list of items to be backed up.  I learned this the hard way, when I realized that a backup did not include PDF files.


Why not add a PDF item to the list so you don't have to manually enter it?  It seems to me that PDF files are too important to overlook to require a manual entry.

Status: Implemented

Thanks to the incredibly useful suggestions from our community members in this idea and this other topic, this feature made it into build We appreciate the valuable suggestions! Thanks! Smiley Very Happy

Webroot PC Desktop Wallpaper

Status: Implemented
by Community Expert Advisor ProTruckDriver ‎01-07-2013 07:26 PM - edited ‎01-07-2013 07:35 PM

It would be nice if Webroot designed some Webroot wallpaper for our PC Desktop / Laptop computer screens. I'm sure the Webroot Team could design some excellent wallpapers and maybe some animated screen savers. Good example is on the MBAM forum:

Status: Implemented
The topic I mentioned in my last post will remain open for any additional submissions that anyone would like to contribute. Smiley Happy

Open a support ticket - a direct link

Status: Implemented
by Sr. Community Expert Advisor ‎04-25-2013 02:58 AM - edited ‎04-25-2013 03:44 AM

Foremost I have to say that my idea has born thanks to DavidP who put in to his signature a direct link to open a ticket.


So, credit goes to DavidSmiley Wink Smiley Happy


I have noticed that a link to open a support case is available only on the main page of Community on the right side under "Looking For Support?". Unfortunately in other levels/sub-sections of forums there is no a direct link.


I think it would be handy if a direct link would be always available regardless on level/sub-section of Community you are in. We would need to place this link to a part of page that is always displayed. For instance the bottom part of page could be used. See below.




or in the drop down menu "Support" on top of the page or elsewhere it suits the best.

Status: Implemented

This feature is now in our header under Support on

The wording maybe confusing when deactivating a computer from your listed PC Protected Account.

When I go to my account on each computer the "Advanced Options" it states:

Deactivate this computer: Deactivating a computer will stop it from being shown under the default PC list. This should be used to hide old machines which are no longer used, or where the Webroot software has since been uninstalled.

Also when you click Deactivate Computer within the Advanced Options it does have another warning.


Need to Add a WARNING that this computer will no longer be protected by Webroot if Deactivated.


Read more here:


Status: Implemented
ProTruckDriver, thanks for the suggestion. We fixed the problem. Users will now be properly alerted that the agent will be uninstalled when the deactivation command is run.

Key Code stickers

Status: Implemented
by Silver VIP on ‎01-17-2013 04:16 PM

This is in the realm of feedback, but it may pertain to more than one product.  I was not sure if this should be posted here or in the specific product forums.  


I know that in at least one product, the key code is covered by a peel off sticker.  I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.


Status: Implemented

These keycodes are only with the Best Buy subscription.

The issue has been resolved, but obviously there are still alot of these boxes in circulation.

We have seen decreasing reports of this and it should taper off in the future.


Best Regards,


James G.


Webroot Community Support Team

Windows Updates checked by System Analyzer

Status: Implemented
by Community Expert Advisor Miquell ‎11-13-2013 10:29 AM - edited ‎11-13-2013 10:40 AM



In my opinion it would be a good idea to notice only critical Windows Updates, which are actually missing.

Or maybe the user should decide with options panel what kind of Windows Updates should be checked by System Analyzer? For example, as I know, it's not quite necessary to monitor for an optional updates (e.g. additional Windows services, hardware drivers), while the most important parts are generally critical updates for Windows security and it's vulnerability.

Of course it's only my little suggestion, just a single thought, which may be refused, but I would like to know what do you think about this?Smiley Happy



Status: Implemented

The system analyzer now shows if updates are needed, as well as a new service pack. It will also notify you if automatic updates are disabled.

KB Article for Android Versions

Status: Implemented
by Silver VIP ‎04-19-2013 02:59 PM - edited ‎04-19-2013 03:51 PM

I have looked, but I am not able to locate a simple table that will help direct users to the correct download for their Android device.  I think a table, such as below, might make helping answer questions regarding which version to download a bit easier.  Thank you to TripleHelix for answering a few questions of mine regarding this! 


Note: I THINK, but am not positive, that I have the below versions and links correct!


Your Computer has:

So your Android needs:



For Premier functionality- Use the key code you received when purchasing the Premier.


For Basic functionality - Use the free key code.




Premier (First download only)*

And optional

Free Secure Web Browser



For Premier functionality- Use the key code you received when purchasing the Premier.


For Basic functionality - Use the free key code.




Premier (First download only)*

And optional

Free Secure Web Browser

WSA-Internet Security Plus


Use the same key code as your computer, this will give functionality of Premier.



And optional

Free Secure Web Browser




(Use the same key code as your computer)



(Secure Web Browser and Online File Backup is included)

*Premier users who already have a paid key code should re-download using the Free version

Status: Implemented

We just created the article. I made some adjustments to it, so please let me know if you have any questions.

Webroot toolbar improvement

Status: Implemented
by Frequent Voice on ‎04-04-2013 10:16 AM


I feel one area which could be improved in Webroot software would be the toolbar, it seems too dry and almost non functional (only one grey webroot icon displaying).

I would suggest showing for each web site visited a color coded icon in the toolbar regarding the safety of the same (i.e. green for safe, yellow for caution, red for know malicious sites, etc.)

This helps to more easily identify potential risks while surfing the internet.

Status: Implemented

Something we plan to do in the future is provide a deeper integration in the WSA agent with our subsidiary link-checking service, Brightcloud. Once that occurs, it is possible this idea can be revisited for the specific purpose of doing something more with the toolbar in the requested way.


However, the Web Threat Shield doesn't need the toolbar at all to protect you. The toolbar available in the Internet Security Plus and Complete versions of the program is used only for Password Management. The Web Threat Shield operates in the background, with no need for a toolbar.


That said, we also have exactly what you're looking for, available for free from Brightcloud. Please try out the Webroot Reputation Toolbar and let us know what you think. Smiley Happy


Also, the W is grey in your toolbar because you haven't yet signed in. If you sign in, it would turn green, and it provides a whole host of options for password management when you click on it.

Racing Team Webroot

Status: Implemented
by Sr. Community Expert Advisor on ‎02-20-2013 06:38 AM

RWM wrote:
... why don't we have a Webroot Racing Team? 

So that's an idea!!! Smiley Wink Hey Webroot folks what do you think?

Status: Implemented

We have decided to sponsor cohbraz on iRacing. It's only fitting that the lightest, fastest car on the track have Webroot stamped on it! Go Corey! Get that pro license! Smiley Happy We'd love to see a video too. If it's possible to save a reply or a screen video of a race, please feel free to post it over in your thread.

Would it be acceptable to develop a Knowledge Base article, able to be added to and/or edited, with links and information related to Security Software Removal Tools?  This would be a listing of the various Security Software makers and links/information for the tools to remove that product.  Yes, I would suggest that Webroot be included as there is currently a Knowledge Base article regarding how to remove legacy Webroot software.


A convenient place to find the information needed, no matter which product or who makes it.

Status: Implemented

David started a Community-initiated topic that will serve as a collection point for any third party removal tools. Thanks David!

Individuals & Families link in PMs

Status: Implemented
by Community Expert Advisor ams963 on ‎06-21-2013 02:08 AM



It'd would be nice if after going to my private message I could return to Individuals & families Community page. I mean after sending, reading pms, etc. there is no link to the home page. Only link to main Webroot Community page from where I have to choose individuals and families page and then the page comes. I know it can be bookmarked or pinned in speed dial but it'd be more convenient if there was a link of Individuals & Families in pms.


Best Wishes,


Status: Implemented
Links to both community home pages are now available directly from the private message box. Good idea Amit!

Webroot on Wikipedia

Status: Implemented
by Sr. Community Expert Advisor on ‎04-10-2013 02:29 AM

I stumbled upon Webroot on Wikipedia but I got surprised that there are still links to the outdated products and links to the SecureAnywhere portfolio however without detailed descriptions about each SecureAnywhere product like for instance Symantec has for their NIS.

So, Webroot folks come on! Don't miss the opportunity. Wikipedia is a modern Bible.

Status: Implemented
We've updated the Webroot Wikipedia page as of this morning! We're going to be continuing to update it over the next month and keep it up to date thereafter.

Show version when mouse hovers over |?|

Status: Implemented
by Community Expert Advisor explanoit on ‎11-02-2013 09:44 PM

It's a standard convention in desktop applications that going to the Help or About menu item shows you the version. However, your item, the |?| in the top right takes you to a website.


Right now there are two ways to find the version, neither of which are immediately apparent:

  • My Account > Gear > About SecureAnywhere
    (This really, really doesn't make any sense)
  • Hover over the (W) icon, which is hidden for many people and isn't a normal place to look

To solve this without changing functionality, please show the version when you hover the mouse over the |?| button in the top right.

Status: Implemented



This feature is now available in the software.



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