PROBLEM: Additional, and likely unwanted extra software which appears (often pre-checked) during installations of various and even common softwares.
This extra software offered may appear at first glance as benign, and nothing to worry about, but the sad reality is that its main intention is to generate income for its developers and promoters, and in some instances may cause considerable problems for unwitting, innocent users.
Of course what we are referring to are known as PUAs (Potentially Unwanted Applications) aka PUPs, and there is a request and Idea posted here: https://community.webroot.com/t5/Ideas-Exchange/Bl
But it may be asking for something not quite possible, for different reasons.
So maybe a slightly different idea might be more feasible:
SUGGESTION: That WSA could have the added capability to allow users greater control of these "extra softwares" which arrive pre-checked, in that users could have a setting added to WSA to refuse these pre-checked, potential PUAs.
Webroot has 7 characters which happens to match US phone numbers. For ease of access, has someone considered reserving a paid or toll free number 932-7668 (WEB-ROOT)?
In the UK: +44 (0) 870 WEBROOT
Offhand I would think this would be a support number, but it could be used for sales I suppose.
I manage 15 computers for my family who live all across the country. When their subscriptions expire, it would be nice to update their keycode directly from the web console. As it is now, all 15 machines need to be updated manually. This means I'll be emailing or phoning 15 people who may or may not have the skill to do this.
A major oversight in the product is the inability to see the currently journaled applications or allow applications that may only run for an instant but nevertheless be monitored and restricted. Or they may never run again, potentially leaving very large journaling files.
Take for example a print driver installer. You launch it and run it but it doesn't fully install. You then launch it, go into Control Active Processes, allow the main installer, and try again. However, you look in the log and it is launching executables under it that never have a chance to show up in the Control Active Processes window. You never get a chance to allow them and your installation is impeded.
Webroot's response to this is to contact support to whitelist the files via the MD5s in submitted logs or to add a file via Block/Allow files. This is not an acceptable solution for power or home users. Power users should be given full status and control of their protection, and navigating temporary directories under appdata is not a reasonable task for home users to perform. In addition, in many cases files are extracted to a random temporary directory and immediately deleted. There may never be a chance for the normal user to ever manually allow them.
Webroot needs to implement a dialog where users can see a full listing of the data that Webroot is storing on their PC via journaling and the applications it has decided to monitor and restrict from performing fully. Your competitors that have their own centralized reputation engines allow this.
As an expert, I can work around these impediments. But I am in IT with experience on the product's philosophy, workings and Windows. This knowledge should not be required to control the fundamental design and operation of a product. And this is the most fundamental design. The journaling. This is a basic, core feature that should already be implemented.
First let me say I Love the program. But there is one thing that bothers me some, more of a nuisence than anything is that the pasword manager you need to log in each time a browser is opened. It would be great if you could log in and use the password manager system across browsers. I build websites and have multiple browsers open at any given time and having to log in each occurence is frustrating. Not to mention if i close the broswers for any reason. I know it saves the email, yet that still wont work.
Question is there some chance this can be setup or made to save the password?... Better yet login and password manager is available for the entire session, cross browser until you log out or system restart. Dropping Norton recently this was a feature they had and it was the only thing i miss at this point. I think i see lastpass will retain password to address this. i would hate to drop webroots solution, yet I may do that if this cant be addressed. Thanks for listening.
I know that if you need feedback for a specific malware (or false positive) submission you have to open a support ticket.
On the other hand it would be great if we could enter an email address in the submission form so that we're receiving an email as soon as a change happens.
From comments made in various threads in the Community re. the Web Threat Shield and the associated URL Reputation Service, of which the following is a very recent example:
It has struck me that a useful feature to help the Threat Researchers at Webroot & Brightcloud, would be the capturing & transmission of information back to base, of when the user locally uses the 'Unblock' option to advance past the blocking webpage thrown up by the Web Threat Shield.
Whilst I am not suggesting that this is input directly into the URL reputation determination process, it may be worth considering whether the collection of such statistics would help Brightcloud spot sites that need to be investigated more closely because of a large number of local overrides...not only sites that are potentially popular or becoming so but which might also indicate that there is an issue with reputation, etc.
Just an idle tbought that may be of use going forward.
I plan to get one in the future so I would love it if (and so would others probably) if you could add av support for linux ubuntu.
Ubuntu is the most common out there and the easiest. (so I would expect a lot of people to get that one if any of them.) I am sure you could do a great job if you know enough about them. (which I am fairly certain wouldn't be hard for your team)
Thanks in advance
actually on second all of them, I may use gentoo though.
edit edit: not that it matters but maybe mint. (I hear that even linux can get viruses hence why i would like webroot to support it. if possible.)
Feel free to chime in if you think this is unnessescary or needed or for whatever reason you may have. (as long as its not harsh)
After installation, WSA downloads the browser components to C:\ProgramData\WRData\PKG and installs them into IE, Firefox and Chrome.
Please make the following enhancements to thise area to support troubleshooting
-Allow user to trigger uninstall routine.
-Allow user to trigger install routine.
-Allow user to opt-out of password toolbar component installation.
-Log the process of these actions to a log file in WRData for troubleshooting user/better understanding of the process.
I know about ToolbarFix.exe but I consider those features to be accessible within the product, since the product is doing it behind the scenes anyway.
Just adding this new feature request here as one of the customer advised. What about adding speak feature in the Webroot Secure Anywhere when it scans the computer. If it finds the threats, can speak out "X number of threat found, click on Webroot Secure Anywhere and follow the window to remove it", or if no threat, it speaks out "Webroot Secure Anywhere scan completed, No Threat Found". It might not be the good idea to have this as default, but adding as optional feature/option during the installation, and having in advance settings (enable/disable) feature might attack lots of customer, also will cover visually impaired customer.
One of the most useful features from Webroot is the Identity Protection feature, however after using Webroot for a couple of years now I've seen that although webroot does automatically include the web browser for protection (including any updates installed later on) any other program which is needed to protect (for example steam/origin gaming platform) will be deleted from the protected category if an update is applied, needing the user to remember after each update to re-add them to identity protection.
Considering these programs (steam/origin) are constantly being updated it is very easy to forget to re-add them for identity protection, leaving the user unprotected. I would therefore suggest adding the ability for identity protection to keep protecting programs (other than the web browser) after being updated.
Just thinking, especially in the wake of all the enquiries, etc., about the rollout of the new Web Threat Shield functionality, whether it would not be useful to indicate in the main GUI when an update has taken place. I appreciate that one can see this by howevering over the sys tray icon but this can be missed.
I was thinking along the lines of a simple indicator advising of an update (with possibly a small amount of text information, i.e., 'Updated to v8.0.4. 27' or 'Web Threat Shield upgraded') either just under 'Scan My Computer' in the main GUI, or if that is too distracting then changing the colour of the text 'My Account', to yellow or the like, to prompt the user to look at the details. The indicator would only remain visible until after the first access of the main GUI, after the update activity.
And if wanting to go the whole hog here then a link to the appropriate web page holding the change log info cmight also be provided...all in the interests of keeping users updated.
Just a thought for the Communities consideration.
We're halfway through 2014... Well past 2007 when Apple introduced a unique product in the market, the iPhone. There was nothing to compete with it, so people bought it. Since then innovation has continued and in 2010 Microsoft introduced a telephone on a Windows platform. Many people find it a superior platform to Android and Apple phones and tens of millions have been purchased. Yet, when I asked Webroot when I could expect to support this platform, their response is it is not a viable platform and they have no development plans in their road map. It seems to me that they are asleep in 2007 and it's time to wake up. If over 20 million potential customers aren't a viable market, I'm not quite sure what is.
Just adding on behalf of one of the customer. Let see if we can get votes on it.
When I access files in the backup, I would like to be able to identify those backup files that are no longer in their corresponding computer folders so that I can choose to delete unmatched backup files. I believe that such a feature would be a valuable system enhancement.
It seems that Webroot does not have any Password Manager add-on for Firefox / Chrome to manage our passwords under Linux (Debian/Ubuntu in my case).
This is a great limitation because I need to manage my passwords anywhere under Windows, Linux, iOS, and Android at least with Firefox and Chrome.
It would be great if we could get a Password Manager add-on for Firefox / Chrome to manage our passwords under Linux.
Just wondering if it would be a useful option to provide the user who overrides a Web Treat Shield Notification, i.e., clicks 'Unblock page & continue', to have theoption to file a URL Reputation Change Request at that point by providing at least a link to the relevant web page at BrightCloud?
It could be made smarter/slicker if on taking the 'Unblock page & continue' the user was automatically presented with the option on a chose or leave basis before proceeding to the requested web page.
We get a lot of requests for advice on how to deal with what the user believes is an improper blcok and such fucntinality would allow them to place the request quickly/easily.
Again, just a thought re. the improved usability of the product.