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We use the Endpoint activity feature in the Status tab to deactivate all endpoints that haven’t been seen in 90+ days, however there are a couple issues with this:


1. The longest time period we can select is “Last 90 Days,” but we have several clients that keep some computers (esp. loaner laptops) in closets for periods of 6-12 months. So it would be helpful if you could add “Last 180 Days” and even “Last 365 Days” to this dropdown.


2. The Endpoint activity feature is only available in each Site, not globally. So if we wanted to periodically sweep through and deactivate endpoints that haven’t been seen in 180+ days we would have to do this on a site-by-site basis. With 150+ sites, and an average total load time of 15-20 seconds per site, there would be about 45 total minutes of just waiting for pages to load. It would be great if that feature were available at the GSM level, so we could quickly deactivate all endpoints across all sites that haven’t been seen in 1+ year.



I believe that path exclusions are coming to this software shortly, so won't request that.


At the moment, all files detected are quarantined. I work (IT Security) with numerous files that are correctly questionable to AV. Therefore instead of quarantining everything, it would be useful to config the product to just detect and alert, instead of quarantining.



Enterprise Firewall Compatability

Status: New
by SScott on ‎03-19-2015 07:58 PM



We rescently had to add 100 firewall entries for  p1*,webroot ect to our firewall.


wildcard firewall entrys are not recommend by most vendors due to stress put on the firewall resolving the incoming packets


a better dns architucture and amazon ip services would be better.




google dns for example


our symantec message labs services is something like cluster6.apac,








Status: New
by New Voice LiLxWaYnEx on ‎02-07-2015 01:28 PM

Hi Everybody !


I' think that good idea the future . Let's see:

- Hungary language support for Webroot products

- new function in submit files menu


That's provide more informations  about  malware submission .


- reduce to speed BrightCloud url categorization

- reduce false posotve detection for Webroot Filtering Extension


- new function in context menu -> Change to submit many malware samples .



Allow to maximize SecureAnywhere Windows

Status: New
by Moi on ‎01-24-2015 01:24 AM



I'm using Webroot SecureAnywhere and I really like it.


However, it would be very nice to allow every program window to maximize. It would make reading the logs (like "Execution History") for example, easier !



Notify User of False Positives

Status: New
by subhrobhandari on ‎01-14-2015 08:38 AM

I have this idea, we know no software is perfect and webroot is no exclusion. Occasionally I encounter false positives which are usually fixed within minutes after reporting. But chances are some of the users will have the fixed FPs in quarantine and wont look there for a long time. What if, when a classification is changed for an FP, an alert is shown for the user, when scanning for the next time, that the previously quarantined files are actually clean, and prompt the user to restore them if needed.

Increase file submission size limit on website (not submission program)

Status: New
by Community Expert Advisor explanoit ‎11-24-2013 11:54 AM - edited ‎11-24-2013 12:03 PM

Please increase the size limit of file submissions from 10MB to 30MB on


I recently tried to upload a process that shouldn't be monitored via but it was too large. This increase is also needed for submitting PUA packages, which can often be bigger than 10MB.


I know your answer is to submit a ticket with WSAlogs but this is my preferred approach on casual submissions.

Ability to disable "security disabled" warnings

Status: New
by Frequent Voice ‎01-16-2014 11:28 AM - edited ‎01-16-2014 12:39 PM

If you're already allowing the user to disable components of your software protection, i think we can safely presume the user should be smart enough to disable the "security dissabled" warnings, if they wish to.


This would satisfy those users who wish for those components to remain disabled and still show a "fully protected" experience when using the software.


WSA engineers can add double or even triple authentication messages the user will have to allow. This would certainly make the user aware of the choice being made. Or, perhaps, WSA engineers could show an alert on a weekly basis that components are disabled.





Bitdefender av allows this as does Bull Guard and a one other I can not remember. Thank you!


Webroot theme for Google Chrome

Status: New
by Bronze VIP on ‎04-05-2014 12:33 PM

Continuing the theme wallpaper)




Powered by dragging the file CHROME_1.0.0.26.crx & lpchrome.crx
Checked with Comodo Dragon and Yandex.Browser


If it works in browsers based on Chromium, then you need to make an auto-install plug-in

Open help pages in HTTPS

Status: New
by Community Expert Advisor explanoit ‎11-03-2013 08:27 PM - edited ‎11-03-2013 08:36 PM

When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.


Please migrate these links to HTTPS, which works already.


Here's the communication:


What it should be:


Draw user attention to gears, don't make them only access method

Status: New
by Community Expert Advisor explanoit ‎11-02-2013 09:32 PM - edited ‎11-02-2013 09:38 PM

The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.


These are my recommendations/thoughts

  • Make the gears glow yellow when you hover over a section with your mouse.
  • Gears should also be slightly lighter so they stand out better. They're too dark right now.
  • Fundamentally, I believe the gear icons should be a shortcut to the advanced functionality without having to expand a section. There should be a button under each section for "Advanced." This is much more in line with standard UX. The gears are too much of a departure from user understanding for you to force people to access functionality through them exclusively.

Right Click Context menu items

Status: New
by Frequent Voice on ‎09-29-2014 07:38 PM

i think the context menu should have 2 options when right clicking a file/folder.
That should be Deep scan for all *.* and also a Light scan (For right clicking the whole E:\*.* drive )? Even an Sandbox right click menu item would be handy as well to run exe files in SandBox.

System Optimizer Space Cleaned Suggestion

Status: New
by Community Guide MaXimus on ‎02-01-2014 01:55 PM

While cleaning, it displays the size of the files cleaned in bytes, very confusing...


Can we please have them make it in MB ? much easier to comprehend IMHO


Also, if a detailed results at the end of the scan is shown it would be great, like how CCleaner shows you a summary of what it cleaned and how much space from each category was cleaned



Alternative skin/theme for 2014 WSA version

Status: New
by Sr. Community Expert Advisor on ‎10-09-2013 07:57 AM

I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.


As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.

webroot for chromebook

Status: New
by jnwade on ‎01-04-2014 08:08 AM

this is a no brainer.. webroot shoud be supported on chromebook.

Infection Cleaned alert

Status: New
by zrevans on ‎04-08-2014 11:07 AM

We would like to be able to set an alert when an infected machine has been cleaned. Currently we have 10 technitions that have access to the console but its not always feasible for us to always log in when there is a virus reported and cleaned and we do not need to perform an actions. 

Show detected threats in GUI

Status: New
by Community Guide BoerenkoolMetWorst on ‎08-21-2014 01:16 AM

I would like the GUI to show the detected file before WSA does a scan(Currently it only shows the number of active threats. The reason is this; This happened a few times already:
WSA detects something and the icon turns to a warning. There is no pop-up with what is detected so I open the main GUI. The GUI shows 1 threat is detected and I click Scan. It scans the computer but doesn't find anything(perhaps it was an FP?) and the GUI goes back to green. Because it never removed a threat, I cannot save a threat log, so I have no way of finding out what the detected file was.
It would be nice if the detected file name and path could be shown somewhere in the GUI before I let WSA do a scan.
(This happens with default notification settings and default quarantine settings(e.g. automatically quarantine previously blocked files.)
EDIT: I just found out I can see the detected file near the bottom of the standard scan log, it was a registry key from Speccy.
It would stil be nice if the detection can also be shown in the GUI.


Status: New
by ny22nole on ‎08-14-2014 10:40 AM

I am new here. Using windows 8. Webroot will not allow me to download freecorder (or a few other similar programs to record MP3 audio).


Anyone have any solutions for this?


Thanks in advance.

upgrade installation

Status: New
by milehigh on ‎03-03-2014 06:56 PM

My reason for posting this is to suggest that you add something to the hard copy installation instructions and your CD/download installs that tells your users that they need to remove their old version before they can install and register their new version. My experience today in installing the new version was rather frustrating to say the least. I'm getting older
and it didn't register right away that I went thru this last year. I had to go online to confirm what I needed to do. More time and effort.  Trying to install a newer version without removing the old one first is very confusing.

How about putting something in the installation script with an option to remove it now? "FYI. YOU'VE GOT AN EXISTING COPY. YOU MUST REMOVE IT BEFORE YOU CAN INSTALL THE NEW VERSION. DO YOU WANT TO REMOVE IT NOW?

I worked support many years ago and tested new software and wrote/edited installation proceedures.  We did everything we could to make it a "no brainer" to avoid support calls. It's got to be really frustrating for some people and this must
surely generate a lot of support calls and internet inquiries.

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