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Did You Know?

New Idea

When one clicks links in the GUI, for example the Submit Sample button or Get Customer Support, a lot of important info is inside the URL. I haven't been able to determine exactly all that is being sent, but I do see the persons email address and some kind of license ID.
Apart from the fact that this information can be intercepted easily, people may also post their links publicly, unaware of the fact that it may contain sensitive information.

new live chat for members of community

Status: New
by Sr. Community Guide on ‎09-04-2015 01:32 PM

i know is one will proberly not kick off. but i think it will be a good idea if there is a live chat aswell as messages so that you can reply back right away. bit like the chat on facebook. i not sure if you all will agree and if its a stuipd idea.


let me know what you all think.

option to turn off "did you know?" messages

Status: New
by Sr. Community Guide on ‎09-02-2015 12:15 PM

i know this is not really a idea and most people like the did you know messages but sometimes it gets annoying. so i think there should be a option to turn them off.


Just a idea.


Thanks Adam.

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automatically remove threats

Status: New
by Community Guide durantash Tuesday - last edited Tuesday

Hi ,


i suggestion when webroot detected threats , automatically remove it and do not show message for choose clean window .




Thank you .

Best Regards ,


Amir Safari Foroshani


Security Market Analyzer


Durantash Data Processing Co.


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I am hoping that there is some way to identify a bot in your smart home net work. When I saw the amount of data being pushed, I was wondering 1.) how many people are harboring these bots? and  2.) how do you protect against them?

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Norton Connect Safe started blocking this week.





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I have WEP installed on about 200 machines.  What would be helpful for me would be to have a console option to see Last Contact time right next to Last Scan time (right now only Last Contact time is presented).  I would appreciate the ability to glance down the list of our clients and quickly find machines that are online that have not scanned recently.  As it is now I'm clicking through each machine one at a time to refresh it's details in the bottom pane of the console to check the last scan date which is a pain with so many clients.

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I'd like the ability to add additional columns to the command log tab. Under the status column, you are able to view if a command was run, however, it'd be nice to see the user that executed that command by another column. Thanks!

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a option ( block ) in Web shield

Status: New
by Community Guide Parham on ‎05-20-2016 08:40 AM

Hi, i think it will be very better if Webroot block sites with this rating: Suspicious - Moderate Risk...


when we type these sites for example a site with Sucpicius rating , and go in that site... we even can not aware of this rating ... 

because Webroot just show that in search engines like Google...


i wish you underestand my mean Smiley Happy


Best Regards,


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On May 9, 2016 my laptop was infected with W32.Rogue.Gen  I only found this through another program that I used.  I was never notified by Webroot that I had a Trojan infection.  I went over and signed into the console and it was there (under Pc and Security) that I found that my laptop was infected.   Had I not signed into the console or used another program to identify the Trojan, I would not know that my laptop was infected.  The Trojan is non-existing now.


Here;s my idea:  When your PC gets infected and in using the existing Webroot icon on the task bar that upon infection, the icon turns red and blinks (like a red traffic light) alerting the end user that there's an infection and then from the red blinking webroot icon that there's a link that brings you to the area (console) to view the type of infection and what was the resolution of the infection.  You could also include the notification when you right click on the webroot icon and go from there.  


Thanks for reading and I encourage your comments.

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Make WR even less intrusive

Status: New
by rittfeldt on ‎05-08-2016 05:56 AM

Webroot considers itself to be a non intrusive protection solution with less interference etc. And compared to the competitors it might be correct in many cases, but that don’t mean that it cannot be any better. I’ve used webroot for a month or so, and this is my views on this specific topic:


  • First I got a bunch of emails of different kind. Had to unsubscribe one at a time. Keep everything at a minimal and let users opt out already from start.
  • When logging in to the OS, the default setting should be to not see the dock icon. For me it’s just an extra couple of unnecessary clicks to close it.
  • The webroot icon in the menubar should not stand out with it’s green color when every other icon is black & white. Though it’s fine to have a more subtle icon there so that I know that is up and running.
  • I can see why you have popups with reports and such to show the users they really get something from their product. But let users that already understand the value of the product have a setting not to see popups of any kind - unless directly related to any threat. Don’t sell it twice.


For me an AV or FW etc. is something I do not want to interact with - except when absolutely necessary!

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Compact Web Site Reputation Rollovers

Status: New
by Michael_Linder on ‎05-05-2016 02:54 PM

The large rollovers defining Webroot reputations may be fine for new users, but there should be an option to remove the large, obstructing bubbles defining the rating. A simple option allowing only the Webroot colored circle to display for experienced useers would be a huge help. How many hiundreds of thousands of times must we dodge the rollover, or be reminded of your safety categories? Feels like Webroot is simply trying to burn its brand into our brains. Obnoxious. 



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Hi Webrooters , I have a ideas . Assigne a email address for forward Suspicious Emails . always i recieved many Emails " with attachment " , they are Suspicious Emails and do not like open their . I like forward their to Webroot support Emails " directly " Thanks , Amir Durantash
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Correct wording to "Add a PC"

Status: New
by New Voice JohnnyReb on ‎04-20-2016 03:52 PM

After receiving the Webroot SecureAnywhere Internet Security Complete from Amazon, I (new user) installed it on two PCs.  When I created an account and logged into the Webroot PC Security console, I noticed there were no PCs listed.  I thought this was odd since the Webroot installation collected my e-mail address from both PCs.  (Okay, I didn't expect an account to be automatically set up, but I did expect my account to be auto-populated with my two PCs once I did set up an account - how clever!)  When I clicked on "Add a PC", a dialog opened and displayed:


So you want to add a PC to this screen?

    Download the Webroot SecureAnywhere software.  (Sorry, I already installed it from CD)
    Enter one of your Keycodes during installation.  (Yep, I already did that too)
    Once the initial scan has completed, the PC should appear here within a few minutes.  (Initial scan has already been completed hours ago, and it still hasn't shown up here!  Now what?!?)


I sent a message to Webroot Support and, not surprisingly, received a disappointing answer.  Fortunately, I figured it out.  It's not just the initial scan that will "Add a PC", but ANY scan will do.  After opening Webroot SecureAnywere on my first PC and performing a manual "Scan My Computer", I checked my online Webroot PC Security console a few minutes later and my first PC was listed.  When I did the same thing for my second PC, it was finally listed as well.


This all could have been avoided if correct wording was used under "So you want to add a PC to this screen?"  -OR- if the CD box instructions/installation program instructed me to create an Webroot account FIRST, then proceed with the install.



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Link from Support webpage to Console webpage

Status: New
by New Voice JohnnyReb on ‎04-20-2016 03:00 PM

There is a link on the Console webpage to go to the Support webpage.  How about a link on the Support webpage to go back to your Console webpage?



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I put my computer to sleep at night, but WebRoot will not wake the computer to scan, so the scan ends up running first thing in the morning when I need to start using my computer.


Please allow WebRoot to wake up the computer and do the scan in the wee hours when I don't need to use it. 



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I just looked at something in my first post.  Since this feature exists (Spell Checker)then why is it that when I posted the new idea, it didn't automatically come back and caught the post and say "Feature Already Exist"  That would be a great feature.  I even turned on suggestions and nothing was there. 


I hope this is clear to all.  Smiley Wink

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Spell Check For Posts

Status: New
by Community Guide Yankeelady2015 on ‎04-15-2016 11:15 AM

I don't know if this idea has ever been presented here but it would be nice to have a spell checker for all posts.  Let me know.  Thank you.   Smiley Very Happy

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Is it possible to have WSAC scan questionable links in emails without having to open them?  For example, I've just received an email from a college friend I haven;t really spoken with in a long time.  I'm certain the email is bogus and that the link is at least spyware, but being able to submit it for investigation could be advantageous.



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Allow users to add columns to Sites including Tags, Comment

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