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New Idea

option to turn off "did you know?" messages

Status: New
by Sr. Community Guide on ‎09-02-2015 12:15 PM

i know this is not really a idea and most people like the did you know messages but sometimes it gets annoying. so i think there should be a option to turn them off.

 

Just a idea.

 

Thanks Adam.

0 Kudos

Hi, i think it will be very better if Webroot block sites with this rating: Suspicious - Moderate Risk...

 

when we type these sites for example a site with Sucpicius rating , and go in that site... we even can not aware of this rating ... 

because Webroot just show that in search engines like Google...

 

i wish you underestand my mean Smiley Happy

 

Best Regards,

Parham.

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On May 9, 2016 my laptop was infected with W32.Rogue.Gen  I only found this through another program that I used.  I was never notified by Webroot that I had a Trojan infection.  I went over and signed into the console and it was there (under Pc and Security) that I found that my laptop was infected.   Had I not signed into the console or used another program to identify the Trojan, I would not know that my laptop was infected.  The Trojan is non-existing now.

 

Here;s my idea:  When your PC gets infected and in using the existing Webroot icon on the task bar that upon infection, the icon turns red and blinks (like a red traffic light) alerting the end user that there's an infection and then from the red blinking webroot icon that there's a link that brings you to the area (console) to view the type of infection and what was the resolution of the infection.  You could also include the notification when you right click on the webroot icon and go from there.  

 

Thanks for reading and I encourage your comments.

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Webroot considers itself to be a non intrusive protection solution with less interference etc. And compared to the competitors it might be correct in many cases, but that don’t mean that it cannot be any better. I’ve used webroot for a month or so, and this is my views on this specific topic:

 

  • First I got a bunch of emails of different kind. Had to unsubscribe one at a time. Keep everything at a minimal and let users opt out already from start.
  • When logging in to the OS, the default setting should be to not see the dock icon. For me it’s just an extra couple of unnecessary clicks to close it.
  • The webroot icon in the menubar should not stand out with it’s green color when every other icon is black & white. Though it’s fine to have a more subtle icon there so that I know that is up and running.
  • I can see why you have popups with reports and such to show the users they really get something from their product. But let users that already understand the value of the product have a setting not to see popups of any kind - unless directly related to any threat. Don’t sell it twice.

 

For me an AV or FW etc. is something I do not want to interact with - except when absolutely necessary!

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The large rollovers defining Webroot reputations may be fine for new users, but there should be an option to remove the large, obstructing bubbles defining the rating. A simple option allowing only the Webroot colored circle to display for experienced useers would be a huge help. How many hiundreds of thousands of times must we dodge the rollover, or be reminded of your safety categories? Feels like Webroot is simply trying to burn its brand into our brains. Obnoxious. 

 

 webroot.png

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Hi Webrooters , I have a ideas . Assigne a email address for forward Suspicious Emails . always i recieved many Emails " with attachment " , they are Suspicious Emails and do not like open their . I like forward their to Webroot support Emails " directly " Thanks , Amir Durantash
0 Kudos

Correct wording to "Add a PC"

Status: New
by New Voice JohnnyReb on ‎04-20-2016 03:52 PM

After receiving the Webroot SecureAnywhere Internet Security Complete from Amazon, I (new user) installed it on two PCs.  When I created an account and logged into the Webroot PC Security console, I noticed there were no PCs listed.  I thought this was odd since the Webroot installation collected my e-mail address from both PCs.  (Okay, I didn't expect an account to be automatically set up, but I did expect my account to be auto-populated with my two PCs once I did set up an account - how clever!)  When I clicked on "Add a PC", a dialog opened and displayed:

 

So you want to add a PC to this screen?

    Download the Webroot SecureAnywhere software.  (Sorry, I already installed it from CD)
    Enter one of your Keycodes during installation.  (Yep, I already did that too)
    Once the initial scan has completed, the PC should appear here within a few minutes.  (Initial scan has already been completed hours ago, and it still hasn't shown up here!  Now what?!?)

 

I sent a message to Webroot Support and, not surprisingly, received a disappointing answer.  Fortunately, I figured it out.  It's not just the initial scan that will "Add a PC", but ANY scan will do.  After opening Webroot SecureAnywere on my first PC and performing a manual "Scan My Computer", I checked my online Webroot PC Security console a few minutes later and my first PC was listed.  When I did the same thing for my second PC, it was finally listed as well.

 

This all could have been avoided if correct wording was used under "So you want to add a PC to this screen?"  -OR- if the CD box instructions/installation program instructed me to create an Webroot account FIRST, then proceed with the install.

 

 

0 Kudos

Link from Support webpage to Console webpage

Status: New
by New Voice JohnnyReb on ‎04-20-2016 03:00 PM

There is a link on the Console webpage to go to the Support webpage.  How about a link on the Support webpage to go back to your Console webpage?

 

 

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I put my computer to sleep at night, but WebRoot will not wake the computer to scan, so the scan ends up running first thing in the morning when I need to start using my computer.

 

Please allow WebRoot to wake up the computer and do the scan in the wee hours when I don't need to use it. 

 

Thanks.

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I just looked at something in my first post.  Since this feature exists (Spell Checker)then why is it that when I posted the new idea, it didn't automatically come back and caught the post and say "Feature Already Exist"  That would be a great feature.  I even turned on suggestions and nothing was there. 

 

I hope this is clear to all.  Smiley Wink

0 Kudos

Spell Check For Posts

Status: New
by Community Guide Yankeelady2015 on ‎04-15-2016 11:15 AM

I don't know if this idea has ever been presented here but it would be nice to have a spell checker for all posts.  Let me know.  Thank you.   Smiley Very Happy

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Is it possible to have WSAC scan questionable links in emails without having to open them?  For example, I've just received an email from a college friend I haven;t really spoken with in a long time.  I'm certain the email is bogus and that the link is at least spyware, but being able to submit it for investigation could be advantageous.

 

Krieger_bot

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Allow users to add columns to Sites including Tags, Comment

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Portal logout time

Status: New
by ckelsoe on ‎03-07-2016 10:07 AM

 Is it possible to have a setting controling the timout of the administrative portal. I was working extensively in the portal recently and continually had to log back in to continue the work I was doing. 

0 Kudos

EXTEND current subscription upon renewa

Status: New
by New Voice dcmargo54 on ‎01-24-2016 08:03 AM

Last year, I purchased a new subscription and entered the new keycode when I started to get the notifications about renewing, (mainly to stop the notification popups) a month prior to the end of the current one. When I did so, my subscription wasn't extended and I lost the entire month. So this year I made sure to wait. But now I'm being bombarded with popups warning me to renew. I'd opt for automatic renewal, but it's possible to buy a new subscription for much less elsewhere. PLEASE allow subscriptions to be EXTENDED upon entering a new keycode for renewal. 

0 Kudos

Currently if you create a global override (example folder exclusion) through the admin console these are not reflected on the client Active process montior.      This make it very difficult to view which processes are actually being monitoring at the cleint level.       According to tech support these are not being monitored even though the client reports them as monitored.    Confusing.

0 Kudos

Security Code recovery

Status: New
by ssimmer on ‎12-29-2015 01:20 PM

Just spent several hours waiting in line at tech support number to reset my security code.  I had put in a couple of tickets reporting that the code I'd written down wasn't recognized, and the answer I received suggested that I 1) try to remember my original code, and 2) if that failed, call tech support and they would walk me through setting a new one.  I eventually talked with Shawn at tech support, and he took me to a page that had a link to "reset password."  The page it took me to also had the option to reset the security code, but there was no way to know that from the link.  I suggested to Shawn that they change the link to "reset password or security code."  Shawn seemed to think that that was not necessary, that most people would know that you could do either.  Well, I didn't know that.  Shawn seemed to think it was a major undertaking to change the website.  Having built websites myself, I know it is a fairly simple thing, and it would eliminate confusion for others like me.  Please, Webroot, just do this simple thing.  Have a link "forgot password or security code" instead of "forgot password."  It would have made my day (and the days of others, I'm assuming) much easier.  

0 Kudos

Define Tech Terms in Layman English

Status: New
by New Voice craby63 on ‎12-22-2015 10:04 AM

Hello to all, would it be possible to have a section that defines Tech terms in layman language like I mean in everyday spoken English for anyone like myself that might be a little behind when it comes to understanding Tech and Computer related words. To be honest I only have fourth grade education so any Smiley Sad and all help would be greatly Smiley Happy appreciated. Simon  

0 Kudos

Have a pop up window or some kind of marker on the Webroot taskbar icon informing that new Windows updates are ready and waiting to be installed.

Since there are no more "patch Tuesdays", Microsoft is releasing Windows 10 update at any given time. If you don't regularly check for these updates it is easy to forget about them or overlook them, and Microsoft does not have any easily seen method for displaying they are there and waiting.

Yes, you could just wait for the next reboot when they would be installed but I want to be notified so I can install them immediately.

These Microsoft updates are critical/integral to keeping your computer secure as much as the Webroot updates (even more so). I don't think a simple popup window or taskbar notification informing that critical/important updates need to be installed would be a nuisance or wasteful "bloatware".

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