After receiving the Webroot SecureAnywhere Internet Security Complete from Amazon, I (new user) installed it on two PCs. When I created an account and logged into the Webroot PC Security console, I noticed there were no PCs listed. I thought this was odd since the Webroot installation collected my e-mail address from both PCs. (Okay, I didn't expect an account to be automatically set up, but I did expect my account to be auto-populated with my two PCs once I did set up an account - how clever!) When I clicked on "Add a PC", a dialog opened and displayed:
So you want to add a PC to this screen?
Download the Webroot SecureAnywhere software. (Sorry, I already installed it from CD)
Enter one of your Keycodes during installation. (Yep, I already did that too)
Once the initial scan has completed, the PC should appear here within a few minutes. (Initial scan has already been completed hours ago, and it still hasn't shown up here! Now what?!?)
I sent a message to Webroot Support and, not surprisingly, received a disappointing answer. Fortunately, I figured it out. It's not just the initial scan that will "Add a PC", but ANY scan will do. After opening Webroot SecureAnywere on my first PC and performing a manual "Scan My Computer", I checked my online Webroot PC Security console a few minutes later and my first PC was listed. When I did the same thing for my second PC, it was finally listed as well.
This all could have been avoided if correct wording was used under "So you want to add a PC to this screen?" -OR- if the CD box instructions/installation program instructed me to create an Webroot account FIRST, then proceed with the install.
I put my computer to sleep at night, but WebRoot will not wake the computer to scan, so the scan ends up running first thing in the morning when I need to start using my computer.
Please allow WebRoot to wake up the computer and do the scan in the wee hours when I don't need to use it.
I just looked at something in my first post. Since this feature exists (Spell Checker)then why is it that when I posted the new idea, it didn't automatically come back and caught the post and say "Feature Already Exist" That would be a great feature. I even turned on suggestions and nothing was there.
I hope this is clear to all.
Is it possible to have WSAC scan questionable links in emails without having to open them? For example, I've just received an email from a college friend I haven;t really spoken with in a long time. I'm certain the email is bogus and that the link is at least spyware, but being able to submit it for investigation could be advantageous.
Last year, I purchased a new subscription and entered the new keycode when I started to get the notifications about renewing, (mainly to stop the notification popups) a month prior to the end of the current one. When I did so, my subscription wasn't extended and I lost the entire month. So this year I made sure to wait. But now I'm being bombarded with popups warning me to renew. I'd opt for automatic renewal, but it's possible to buy a new subscription for much less elsewhere. PLEASE allow subscriptions to be EXTENDED upon entering a new keycode for renewal.
Currently if you create a global override (example folder exclusion) through the admin console these are not reflected on the client Active process montior. This make it very difficult to view which processes are actually being monitoring at the cleint level. According to tech support these are not being monitored even though the client reports them as monitored. Confusing.
Just spent several hours waiting in line at tech support number to reset my security code. I had put in a couple of tickets reporting that the code I'd written down wasn't recognized, and the answer I received suggested that I 1) try to remember my original code, and 2) if that failed, call tech support and they would walk me through setting a new one. I eventually talked with Shawn at tech support, and he took me to a page that had a link to "reset password." The page it took me to also had the option to reset the security code, but there was no way to know that from the link. I suggested to Shawn that they change the link to "reset password or security code." Shawn seemed to think that that was not necessary, that most people would know that you could do either. Well, I didn't know that. Shawn seemed to think it was a major undertaking to change the website. Having built websites myself, I know it is a fairly simple thing, and it would eliminate confusion for others like me. Please, Webroot, just do this simple thing. Have a link "forgot password or security code" instead of "forgot password." It would have made my day (and the days of others, I'm assuming) much easier.
Hello to all, would it be possible to have a section that defines Tech terms in layman language like I mean in everyday spoken English for anyone like myself that might be a little behind when it comes to understanding Tech and Computer related words. To be honest I only have fourth grade education so any and all help would be greatly appreciated. Simon
Have a pop up window or some kind of marker on the Webroot taskbar icon informing that new Windows updates are ready and waiting to be installed.
Since there are no more "patch Tuesdays", Microsoft is releasing Windows 10 update at any given time. If you don't regularly check for these updates it is easy to forget about them or overlook them, and Microsoft does not have any easily seen method for displaying they are there and waiting.
Yes, you could just wait for the next reboot when they would be installed but I want to be notified so I can install them immediately.
These Microsoft updates are critical/integral to keeping your computer secure as much as the Webroot updates (even more so). I don't think a simple popup window or taskbar notification informing that critical/important updates need to be installed would be a nuisance or wasteful "bloatware".
Would it be possible to give you the chance from within Secure Anywhere's web console to instantly push a command to a managed pc running Secure Anywhere? Last night i've been fiddling with the webconsole and found the possibility to lock a computer or restart ( or even scan it ) from within the web console. I tried to push such a lock & restart from the console towards my own laptop and nothing happened within the 15 to 20 minutes i waited. If you include such features in the web console would it then not be logical to allow you to push them instantaneously?
I think it would be nice if we could scan our quarentined items. Some of them I'm pretty sure are false-positives, and re-scanning them some time later may take them out of their isolation.
Sorry if this is not new. I'm new here. Enjoying Webroot imensely.
Due to reliability and speed issues I currently have a two ISP accounts and Lines bonded as one faster account (now looking at a third line) using a TP-Link TL-R470T+ unit. However doing this seems to cause problems when logging in to manage my account and I need to disable all but one line to make this work. This causes me issues, including speed delays. Can the Webroot account Management be adjusted to allow for those of us with a 'bonded' account to work without dismantling the system and then re-enabling please.
i know is one will proberly not kick off. but i think it will be a good idea if there is a live chat aswell as messages so that you can reply back right away. bit like the chat on facebook. i not sure if you all will agree and if its a stuipd idea.
let me know what you all think.