Just spent several hours waiting in line at tech support number to reset my security code. I had put in a couple of tickets reporting that the code I'd written down wasn't recognized, and the answer I received suggested that I 1) try to remember my original code, and 2) if that failed, call tech support and they would walk me through setting a new one. I eventually talked with Shawn at tech support, and he took me to a page that had a link to "reset password." The page it took me to also had the option to reset the security code, but there was no way to know that from the link. I suggested to Shawn that they change the link to "reset password or security code." Shawn seemed to think that that was not necessary, that most people would know that you could do either. Well, I didn't know that. Shawn seemed to think it was a major undertaking to change the website. Having built websites myself, I know it is a fairly simple thing, and it would eliminate confusion for others like me. Please, Webroot, just do this simple thing. Have a link "forgot password or security code" instead of "forgot password." It would have made my day (and the days of others, I'm assuming) much easier.
Currently if you create a global override (example folder exclusion) through the admin console these are not reflected on the client Active process montior. This make it very difficult to view which processes are actually being monitoring at the cleint level. According to tech support these are not being monitored even though the client reports them as monitored. Confusing.
Last year, I purchased a new subscription and entered the new keycode when I started to get the notifications about renewing, (mainly to stop the notification popups) a month prior to the end of the current one. When I did so, my subscription wasn't extended and I lost the entire month. So this year I made sure to wait. But now I'm being bombarded with popups warning me to renew. I'd opt for automatic renewal, but it's possible to buy a new subscription for much less elsewhere. PLEASE allow subscriptions to be EXTENDED upon entering a new keycode for renewal.
Webroot considers itself to be a non intrusive protection solution with less interference etc. And compared to the competitors it might be correct in many cases, but that don’t mean that it cannot be any better. I’ve used webroot for a month or so, and this is my views on this specific topic:
For me an AV or FW etc. is something I do not want to interact with - except when absolutely necessary!
WRSA's System Optimizer includes an advanced option to clean the Internet Explorer "index.dat" web cache file used by Windows versions prior to Windows 10. However, under Windows 10 the Internet Explorer and Edge browsers use a web cache file named "WebCacheV01.dat" which is not cleaned by WRSA's system optimizer. I would like for WRSA to have the function of cleaning WebCacheV01.dat. Thank you.
Clearly no product or service can claim they can prevent 100% of ransomware from getting onto a machine.
Adding the ability for WEBROOT to stop a service based upon the detection of specific file types being creating on a machine would be an extremely useful step in the right direction to prevent the spread of ransonware across unmapped or discovered drives. So many of the ransomware tools create a number of specific file name extensions and these could be easily detected. IF detected, do some things like STOP and disable the networking services, create a few unique entries in the registry so that other tools can detected this too...
WEBROOT needs to have easy to use options that effectively do what large and sophisticated IT companies do with group policies and years of experience..
When visiting security websites websites that deal with proxies, anonymizers, VPNs, TOR, etc. Webroot blocks these websites with the usualy warning.
In Search Engines they get the "Reputation: HIGH RISK - When Visiting this website there is a high probability that you will be exposed to malicious links or payloads."
When visiting the sites the message is "Suspicious attack ahead. Webroot has blocked access to the website you tried to open. It has been reported to contain suspicious content."
For many of these sites, this warning is completely innacurate. The sites themselves are trustworthy, particularly websites like torproject.org which are highly reputable website/project run by a registered 501(c)(3) US non-profit organization.
When reporting this issue to Webroot, I've been informed that "Tor is flagged because it is a proxy that many admins would not want employees using. We have no plans to change this."
If Webroot has no plans to change this, I would like to propose that you change the way users are warned about these sites. Add different kinds of warnings that specify in more detail why the site is blocked. For example "This site contains content that may be offensive to your network administrator."
As it is, I, and I'm certain other webroot users, are in the habit of simply clicking "ignore" (more specifically, "tell me more about it" then "unblock page and continue") on every security oriented website that brings up this warning (I've seen it on security oriented news sites as well). The problem with this is that we are being forced to do this blindly. We have no idea if Webroot has blocked the website because of the content, or because it may actually contain "malicious links or payloads." Essentially, by being over-protective, webroot has become less effective in protecting us.
Please provide warnings that specify why a website is blocked. That way users can make an informed decision about whether or not they want to continue...
How about the ability to have the Community login credentials the same as the Console login credentials? Since there is a link to go from Console to Community, I assumed I would already be fully logged in. This is not the case.
After receiving the Webroot SecureAnywhere Internet Security Complete from Amazon, I (new user) installed it on two PCs. When I created an account and logged into the Webroot PC Security console, I noticed there were no PCs listed. I thought this was odd since the Webroot installation collected my e-mail address from both PCs. (Okay, I didn't expect an account to be automatically set up, but I did expect my account to be auto-populated with my two PCs once I did set up an account - how clever!) When I clicked on "Add a PC", a dialog opened and displayed:
So you want to add a PC to this screen?
Download the Webroot SecureAnywhere software. (Sorry, I already installed it from CD)
Enter one of your Keycodes during installation. (Yep, I already did that too)
Once the initial scan has completed, the PC should appear here within a few minutes. (Initial scan has already been completed hours ago, and it still hasn't shown up here! Now what?!?)
I sent a message to Webroot Support and, not surprisingly, received a disappointing answer. Fortunately, I figured it out. It's not just the initial scan that will "Add a PC", but ANY scan will do. After opening Webroot SecureAnywere on my first PC and performing a manual "Scan My Computer", I checked my online Webroot PC Security console a few minutes later and my first PC was listed. When I did the same thing for my second PC, it was finally listed as well.
This all could have been avoided if correct wording was used under "So you want to add a PC to this screen?" -OR- if the CD box instructions/installation program instructed me to create an Webroot account FIRST, then proceed with the install.
I hope webroot will make their browser extension compatible with more browser NOT just chrome and firefox , but also yandex , opera and so on , because other than the " staple " browsers gain poppularity too!