light bulb

Did You Know?

New Idea


at this time there is now way to change the language for the Webroot app.

please add an option to allow this during instalation.

please add an option to allow this after instalation.





0 Kudos

Last year, I purchased a new subscription and entered the new keycode when I started to get the notifications about renewing, (mainly to stop the notification popups) a month prior to the end of the current one. When I did so, my subscription wasn't extended and I lost the entire month. So this year I made sure to wait. But now I'm being bombarded with popups warning me to renew. I'd opt for automatic renewal, but it's possible to buy a new subscription for much less elsewhere. PLEASE allow subscriptions to be EXTENDED upon entering a new keycode for renewal. 

0 Kudos

Currently if you create a global override (example folder exclusion) through the admin console these are not reflected on the client Active process montior.      This make it very difficult to view which processes are actually being monitoring at the cleint level.       According to tech support these are not being monitored even though the client reports them as monitored.    Confusing.

0 Kudos

Security Code recovery

Status: New
by ssimmer on ‎12-29-2015 01:20 PM

Just spent several hours waiting in line at tech support number to reset my security code.  I had put in a couple of tickets reporting that the code I'd written down wasn't recognized, and the answer I received suggested that I 1) try to remember my original code, and 2) if that failed, call tech support and they would walk me through setting a new one.  I eventually talked with Shawn at tech support, and he took me to a page that had a link to "reset password."  The page it took me to also had the option to reset the security code, but there was no way to know that from the link.  I suggested to Shawn that they change the link to "reset password or security code."  Shawn seemed to think that that was not necessary, that most people would know that you could do either.  Well, I didn't know that.  Shawn seemed to think it was a major undertaking to change the website.  Having built websites myself, I know it is a fairly simple thing, and it would eliminate confusion for others like me.  Please, Webroot, just do this simple thing.  Have a link "forgot password or security code" instead of "forgot password."  It would have made my day (and the days of others, I'm assuming) much easier.  

0 Kudos

Define Tech Terms in Layman English

Status: New
by New Voice craby63 on ‎12-22-2015 10:04 AM

Hello to all, would it be possible to have a section that defines Tech terms in layman language like I mean in everyday spoken English for anyone like myself that might be a little behind when it comes to understanding Tech and Computer related words. To be honest I only have fourth grade education so any Smiley Sad and all help would be greatly Smiley Happy appreciated. Simon  

0 Kudos

Have a pop up window or some kind of marker on the Webroot taskbar icon informing that new Windows updates are ready and waiting to be installed.

Since there are no more "patch Tuesdays", Microsoft is releasing Windows 10 update at any given time. If you don't regularly check for these updates it is easy to forget about them or overlook them, and Microsoft does not have any easily seen method for displaying they are there and waiting.

Yes, you could just wait for the next reboot when they would be installed but I want to be notified so I can install them immediately.

These Microsoft updates are critical/integral to keeping your computer secure as much as the Webroot updates (even more so). I don't think a simple popup window or taskbar notification informing that critical/important updates need to be installed would be a nuisance or wasteful "bloatware".

0 Kudos

Would it be possible to give you the chance from within Secure Anywhere's web console to instantly push a command to a managed pc running Secure Anywhere? Last night i've been fiddling with the webconsole and found the possibility to lock a computer or restart ( or even scan it ) from within the web console. I tried to push such a lock & restart from the console towards my own laptop and nothing happened within the 15 to 20 minutes i waited. If you include such features in the web console would it then not be logical to allow you to push them instantaneously?

Private Message Protection.

Status: New
by Community Expert Advisor Jasper_The_Rasper on ‎11-04-2015 04:43 PM

Just a quick question and nothing major.


Although when deleting Private Messages we are asked to confirm the deletion etc. when there are quite a few to delete it is very easy to acidentally delete one which you wanted especially if your housekeeping is not perfect.

Is there any way to protect certain ones from deletion as in locking them which we can do with text messages in mobiles phones.

I am sure I am not alone in accidentally deleting ones I wanted saved.





0 Kudos

Re-Scan Quarentine

Status: New
by New Voice DarthGarrus on ‎10-20-2015 02:42 PM

I think it would be nice if we could scan our quarentined items. Some of them I'm pretty sure are false-positives, and re-scanning them some time later may take them out of their isolation. Smiley Happy


Sorry if this is not new. I'm new here. Enjoying Webroot imensely.


My best! to show green padlock before https://

Status: New
by Community Guide Nemo on ‎10-14-2015 12:20 PM

Whilst not a feature of the software itself, it cropped up in discussion  ( that does not initially show a green padlock but instead shows a grey icon indicating that the "Connection is not secure" and is either not encrypted or only partially encrypted. At least that what it says in Firefox and I gather something similar shows up in Chrome.


So a couple of us were wondering why this would be the case and would it not at last look better if the green padlock showed up immediately. I realise that as soon as you progress into the main site as far as inputting any data, then the padlock duly appears but the initial lack of a padlock may put some potential customers off.


There may well be a good reason for this but it would be nice to know what it is. Smiley Happy


Status: New
by New Voice TECHEXPERT on ‎10-07-2015 06:21 PM

There should be a right-click option where you can scan a website.



don't not do this


I reported a conflict and was asked to post this here so here is my original message: "I have been noticing a conflict between the webroot filtering extension and the ublock origin extension. I was experiencing extreme lag and slow load times until I disabled the ublock origin extension, which is unfortunate because I would prefer to use it instead of adblock or another adblocker. I mainly wanted you to be aware and hopefully something can be resolved with this."


To include:


i. lptemp language files in temp folders. Reference:

ii. Renamed, over time redundant WRkrn.sys files in Drivers folder. Ref:

Any other files or remnants etc. which may also be reasonably included. Suggestions and additions welcome.  


I am not sure how I would envisage achieving this, but ideally it would be optional, perhaps as an addition to the Optimizer, but that would exclude users not running the appropriate version of WSA.   

When one clicks links in the GUI, for example the Submit Sample button or Get Customer Support, a lot of important info is inside the URL. I haven't been able to determine exactly all that is being sent, but I do see the persons email address and some kind of license ID.
Apart from the fact that this information can be intercepted easily, people may also post their links publicly, unaware of the fact that it may contain sensitive information.

0 Kudos

Allow Bonded Line and ISP Service Login

Status: New
by Geoff1950 on ‎09-08-2015 08:27 PM

Due to reliability and speed issues I currently have a two ISP accounts and Lines bonded as one faster account (now looking at a third line) using a TP-Link TL-R470T+ unit. However doing this seems to cause problems when logging in to manage my account and I need to disable all but one line to make this work. This causes me issues, including speed delays. Can the Webroot account Management be adjusted to allow for those of us with a 'bonded' account to work without dismantling the system and then re-enabling please.

0 Kudos

new live chat for members of community

Status: New
by Sr. Community Guide on ‎09-04-2015 01:32 PM

i know is one will proberly not kick off. but i think it will be a good idea if there is a live chat aswell as messages so that you can reply back right away. bit like the chat on facebook. i not sure if you all will agree and if its a stuipd idea.


let me know what you all think.

option to turn off "did you know?" messages

Status: New
by Sr. Community Guide on ‎09-02-2015 12:15 PM

i know this is not really a idea and most people like the did you know messages but sometimes it gets annoying. so i think there should be a option to turn them off.


Just a idea.


Thanks Adam.

0 Kudos

top known viruses list

Status: New
by Sr. Community Guide on ‎09-02-2015 12:05 PM

hi all not sure if there is one already but would be great to know what viruses are out and new ones that are targeting our systems. like a list of the top 10 ect...


let me know if there is already something as such and where to find it if this already exsits.


Thanks Adam.

0 Kudos

phone tracking app

Status: New
by Sr. Community Guide on ‎08-27-2015 12:30 PM

not sure if there is already one but on the webroot phone app can there be a locater for when your phone gets lost or nicked off some on. so that you can trace it?


Sorry for all the ideas i coming up with. Smiley Happy

Share your ideas - big and small!

Remember to VOTE for your favorite ideas because we're listening. Not all will be implemented, but the ones will the most votes will definitely get discussed. :)

If you are a business customer, please submit your ideas in the Feature Requests area instead.
Idea Categories
Idea Statuses