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It would be great if the WSA software could be set up to use a dedicated IP for communications to the portal. Or a way to specify one in the registry or the install.


We are behind firewalls and no traffic is allowed out without the use of a proxy. We have tried to use the proxy options for the WSA but it seems to be inconsistent and finicky. 


I woudl suggest that there was a way for customers to specify an IP address or domain name that could be used to send traffic to so we could create a smaller set of rules in our firewalls that allow the WSA traffic out.



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Daily challenge

Status: New
by Sr. Community Guide Thursday


Develop a daily challenge and call it something like Webroot Daily Challenge.  Every day a new daily challenge question with 4 multiple choice answers is generated after 12:01 am.  Each question with multiple choice answers could be based on Webroot Products, windows/Mac OS, Microsoft word, excel, dos, PowerShell, etc and questions go from easy, medium and hard.   

When you answer the question correctly, you get a point and points go toward badges (something like that) or points get accumulated as a possible streak.  When you reach 15, 20 or 30 days, a streak badge gets placed in your profile.  There should also be stats for each challenge that shows the cumulative percentage streaming from the right and wrong answers (categories) and linked to each person profile.   There also should be a leaderboard that each person can see in their own profile.


I believe the daily challenge would not only be challenging but people could learn and grow from being involved.  The daily challenge also encourages all users to participate.  I got this idea from being a member at Spiceworks and think it would work very well here.


Now we can open this idea for discussion.  Remember if you like the idea presented don't forget to "Up Vote" it located at the upper left-hand corner.



I would like to be able to activate new keycodes on existing computers from  the web control panel, actually the keycode field is read only. 


In this way it could be possible to better manage protected PC remotely as You can do with various other options like activate/deactivate.


For example it was possible with another AV I had in the past:.

"To use a license on a device that has already been connected to the portal:

  1. Go to the Licenses section.
  2. On the panel of the license, click the Usage link.

    This link is displayed when it is possible to send a key to a device. Sending a key to a device may take a long time (up to 24 hours).

  3. Next to the icon of the device on which you want to use the license, click the Use on device button.

If the application has an active key, the key you send is used as an additional key. You can add an additional key if it expires after the active key."


Status: New
by Sabrina118811 4 weeks ago - last edited 4 weeks ago

There should be a discount for full-time students. For those like me, we work and go to school; books are super expensive, and so are the laptops you need for all of these web-enhanced classes. I know the basic webroot doesn't really cost THAT much, but every penny counts when you are always broke from school, bills, and trying to build a life for yourself. Even just a small discount would be amazing. Perhaps even a discount for those who have stayed with webroot. Thanks for reading. Smiley Happy download.jpg 

I really like the WebRoot Anti-Virus and wil have more trust in it to detect malware than the previous product I used which is Avast. However, I still cannot uninstall the Avast AV because I find Avast AV's Software Updater feature quite useful.


Therefore I would like to suggest as a feature request to add a software updater, which checks your system for out-dated applications. It is not realistic to check outdated application versions for everything, but it may be a good idea to keep track of at least the mainstream applications like Adobe Acrobat Reader, Java Runtime Environment, iTunes etc. It would also be great if users can specify if it can automatically download and install updates.

junk e-mail

Status: New
by danmhess2 a month ago

I would like Webroot to have a way for me to prevent junk e-mail from coming to my e-mail in box. Yesterday, for example I had 200 junk e-mails. Today I turned on my PC and went to e-mail to find that I had 286 junk e-mails. For the past week I have sent 2262 junk e-mails to junk. I spent over an hour with Centurylink, my carrier, yesterday to have them try to help me get rid of this junk, and had no luck. They had an app that would work with Nortan, but it did not work with Webroot.  

0 Kudos

The Tracker Tool

Status: New
by New Voice Creepyolive on ‎04-16-2017 08:32 AM

The team should make it, so when you track the phone, it doesn't lock it. Locking the phone should be a separate button.

0 Kudos

Site Wide Scan History Report

Status: New
by mstout on ‎04-14-2017 01:36 PM

When attempting to view scan history for a specific site, I have realized the only what to view this data is per machine and export to .csv   This is far time consuming. I find the data alreay available when you access the individual machine, why is there no report to pull this information?

After reaching out to Webroot support I was told currently the only was to complete this task is to use a third-party application. Steps include: Account Settings > API Access > use a 3rd party application to access raw data.

Please no, this would work MUCH better if we could have a simple report under the REPORTS tab, pulling data from:
Site = (sitename) (Single / Multiple; Multiple sites might make for too large of a report to export to .csv depending on site size)
Machine = (machinename) (Radial / All buttons: select which machines you would like to specify)
Scan Time = (timeframe in which you would like to pull this report from; day/week/month)

Right click scan option for Mac

Status: New
by toomanybarts on ‎03-19-2017 06:53 PM

I have just moved over from PC to MAc and see Right CLick option to scan a folder is missing?


I did search the forums and see that you have chosen not to implement?


Right now I'm still waiting after over 2 hours for a scan to completely scan the NAS where my Internet download folder resides as there are no Right Click options on Mac.


Could we have that please?

It's kind of annoying to have to go into each of our sites individually to clean-up agents that haven't been seen in X days.

A global or automated option for this kind of clean-up would be nice.

I hope webroot will make their browser extension compatible with more browser NOT just chrome and firefox , but also yandex , opera and so on , because other than the " staple " browsers gain poppularity too! Smiley Happy 

0 Kudos

exploit protection

Status: New
by Frequent Voice on ‎02-23-2017 10:42 AM

incorporating an anti exploit component into webroot products would be a great idea imho , so you do not have to install emet or " other vendor " products. exploit protection for browsers , media players and other vunarable apps. applacation hardening. just a small  / humble suggestion , that I hope that will not be overlooked Smiley Happy thanks for reading!

0 Kudos

I would like a daily report of all systems whose virus definition file does not match the current version.


This is a NIST required feature so any government agency or security model based on NIST standards will have this as a requirement.


Additionally I would like an alert if an update fails. These two things work together.

0 Kudos

Turning off WebRoot for testing or patching

Status: New
by New Voice peterm on ‎02-14-2017 04:18 PM

Hi there. Our guys frequently need to turn off WebRoot when patching Exchange Servers and the like.

We dont have that feature enabled on our Servers Policy.

We would like to ]make the following susggestion.


That to turn off WebRoot using the right click on the icon will require entering your or the Site WebRoot GSM credentials and not just a captcha.


Thanks, regards Peter.



Status: New
by New Voice TECHEXPERT on ‎02-07-2017 08:48 AM

There should be a setting so that if you know that a website isn't reputable but it's marked as reputable, you can change it. Although you can do this on this website, sometimes the reputation change requests aren't accepted, even if they're reasonable. You should be able to change it just for you so that you can remember not to go to a site if it's dangerous. 


Also, unrelated, check out the Youtube channel, Ben Hertzman, and subscribe. Thanks!

0 Kudos

Annoying Expiration Notifications

Status: New
by New Voice DKentS on ‎02-06-2017 12:14 PM
My subscription is due to expire in 30 days and today I started receiving multiple notifications of the pending expiration and the icon in the system bar has an orange ! on it indicating some type of trouble. This is very annoying. Why not notify us once and allow us to acknowledge the notification and then not notify us any further? Or, notify us once at 30 days, once at 15 days and once at 7 days...only? I like the software but these near constant notifications are quite annoying.

I am an MSP and wouid like to have Webroot automatically remove endpoints from the console when they havent checked in for a predetermined time  eg 30 or 60 days. If I am charging on a monthly basis and a endpoint has been retired or crashed or is no longer in use, it is currently very difficult to check every site to remove these endpoints from being billed.

0 Kudos

This requirement You can do it?

Status: New
by Lee5 on ‎02-06-2017 04:24 AM

Hello , 


These requirements do not .


  1. Centralized firewall management
  2. Centralized USB management
  3. Centralized whitelist management
  4. BIOS management


Make Auto-Renewals Cheaper

Status: New
by New Voice zorak on ‎02-05-2017 07:41 PM

How about rewarding loyal customers by making auto-renewals cheaper, or at least the same price, as new purchases?


Existing customers are effectively charged a "lazy tax" if they auto-renew, especially SecureAnywhere Plus and Complete customers, who cannot purchase cheaper subscriptions without being forced to jump through hoops to retain their passwords/backups.


I know 3rd party offers can be even cheaper again, but surely auto-renewals could at least match Webroot's own discounted prices?

0 Kudos
It would be very useful if there was an app for Android smartphones that allowed users of Webroot SecureAnywhere Mobile Complete to send scan logs to Webroot without the use of a desktop or laptop. So far, in order to send scan logs to Webroot from your Android smartphone, you have to connect your Android smartphone to a laptop or desktop and use the scan log gathering/retrieval program on your desktop or laptop, this caused a problem for me when Webroot Support requested to view a scan log regarding a possible false positive, because I don't have a desktop or laptop, just a smartphone. Even for Webroot SecureAnywhere Mobile Complete users that have a desktop or laptop, if they're travelling and don't have access to a laptop or desktop, this really leaves no option for them for sending a scan log to Webroot right away.