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New Idea

Reset Button for the Firewall

Status: Under Consideration
by Gold VIP ‎01-04-2013 09:29 PM - edited ‎01-04-2013 09:33 PM
Microsoft
Expert
Webroot
Expert

I would like to see a reset button for the Firewall Network Applications to remove all of the listed connections.

 

Reason: To remove them now it's so hard if you have many in the case before v8.0.2.96 when there was a glich it added many processes that didn't need internet access.

 

Status: Under Consideration
Although we are unable to fulfill this request right away, the idea will be deferred for future re-evaluation. Thanks for the suggestion!

I know this has been discussed before, but I thought I’d toss it out in the Ideas Exchange Forum.

 

I did a comparison of WSA’s and Norton’s system cleaner features and here’s what I discovered:

 

Norton offers “PC Tuneup” and Webroot offers “Cleanup Now.”  Both features can be automatically scheduled.

 

Norton’s “PC Tuneup” cleans up Windows temporary files, Internet Explorer temporary files, Internet Explorer history cleanup, startup manager, registry cleanup and disk optimization (a/k/a disk fragmenter).

 

WSA's “Cleanup Now” cleans up Windows Desktop (recycle bin, recent document history, start menu click history, run history, search history and start menu order history), Windows System (clipboard contents, windows temporary folder, system temporary folder, windows update temporary folder, windows registry streams, default login user history, memory dump files, cd burning storage folder and flash cookies), Internet Explorer (address bar history, cookies, temporary internet files, url history, setup log, Microsoft download folder, media player bar history, autocomplete form information and cleanup index.dat), and specific applications (Mozilla, Adobe, Sun Java and Microsoft).

 

WSA does not incorporate defrag into its repertoire.  Norton does.

 

I have heard, and respect, arguments that say that Windows already has an effective defrag option (Disk Defragmenter), and the addition of a defrag feature to WSA would constitute bloatware, but is this dispositive?  WSA presently incorporates a feature that cleans up your recycle bin, a feature that Windows already has (Disk Cleanup).  Moreover, when you consider all of the things that System Cleaner feature presently cleans up, is it really going too far to incorporate a defrag feature as well?  The WSA System Analyzer already analyzes defragmentation issues, so is it too much of a stretch to incorporate defrag into Clean Up Now?

 

Any thoughts?

Status: Under Consideration
We are looking into incorporating functionality like this via the System Analyzer (SA) feature in our Complete version. Right now SA simply diagnoses issues on the system and we would like to add remediation functionality so some identified issues can be fixed. Most likely we would invoke the Windows defrag to accomplish this task for us.

I've been looking for a product with a set of basic PC maintenance utilities to allow users to perform functions like defrag, backup, uninstall and etc. While there are plenty of options out there, including the native Microsoft utilities which are known to be weak and limited, most 3rd party products attempt to upsell users to add anti-virus/malware, emergency recovery and etc. Obviously as a Webroot subscriber I'm not interested in purchasing software that performs functions I already have and would quite probably conflict with Webroot. I'm also a pretty big fan of Webroot and have come to trust your products to the point they are running on every PC in my home. So with this in mind I'm humbly suggesting that Webroot consider adding a new product line or possibly a new set of features to your existing products to incorporate these functions.

 

I realize that this may seem beyond the scope of what Webroot's core products are aimed at and may be just too much scope creep for your engineers but it's something that customers are interested in. I "admin" all the computers in our household (8 so far) and it would be a valueadd for me to be sure. Having these necessary functions available in a standardized interface that gives me more control and better performance than Microsoft's utilities would be something I'd be willing to pay for. As it stands I'm stuck looking at vendors and products that I either don't trust (think IOBit) or contain features I already have and/or don't need.

 

Anyone else in this boat?

Status: Under Consideration

We'll keep an eye on the kudos this idea receives over time. If there is significant demand for such features, we can look at doing something like that. It seems like a logical extension of System Analyzer that we start trying to fix some of the problems it can find beyond just security troubles. Likewise, System Cleaner (in IS and Complete) serves some of the functions you may be looking for. We already have a Backup solution in Complete. This idea is valuable though, because for every feature you suggest that we don't have, those could potentially add value to the program. We just need to gauge how much people want these features and which ones in particular should come first. Thanks for the ideas! I'd like to propose that for anyone who kudos this idea, please also leave a comment clarifying which particular features you'd want to see the most.

Updates Alert

Status: Under Consideration
by Frequent Voice on ‎01-08-2013 05:17 PM

I've noticed that at-least two new features have been added to the software since I purchased it. However, I had no idea the features had been implemented because no notification or message was provided. To keep users engaged and aware of new features, add an alerts box that automatically launches on the "You are protected!" main screen, which the describes the newly added feature(s).

This will increase retention because users will see the benefits of the software rather than thinking "I guess I'm just paying for regular updates, unlike Symantec who is always adding features to their software."

What are some thoughts?

 

--

 

Robert Salazar

Status: Under Consideration
For anyone curious about a method that already exists to be notified of features in a new release, please see my prior response. However, it's evident this request is for visibility into these changes in the program itself, so we're going to move this out of a "Feature Already Exists" status and into "Under Consideration." Rob makes some points that are well taken.

This is an expanded discussion of a previous thread.  See, Backing Up PDF Files.

 

Webroot lists certain files it invites you to check off in order to back them up, including  doc, docx, xls, xlsx, jpg, jpeg, png, mpeg, avi and mp4 files. I am assuming if you check off those files, they will in fact be backed up.  Files that are not listed can be added through WSA’s customization feature, which allows you to manually add specific files.  However, this assumes we, the users, are aware of all the files we have on our computers.  If we are not, then those files will not be backed up, regardless of their importance.  Cases in point are pdf, tiff, gif, ppt, pptx, and possibly others.

 

Recent discussion has focused on modifying WSA’s backup features to include the opportunity to check off additional files rather than having the user resort to a manual entry through the customization feature.  This suggestion has garnered some support by various members of this community.

 

However, another alternative ought to be considered, and that involves the elimination of the check off feature as well as the elimination of the customization feature and simply expanding WSA’s back up to automatically include all known files.  Of course, it is possible that new file types will be born every day, but as they are discovered, they can be added by WSA.

 

I am leaning towards this latter alternative. It simplifies the process while affording the user the maximum possible back up coverage without having to resort to manual insertion through the customization feature.

 

I would invite views on these two alternatives.

 

Either way, something should be done expeditiously because the current system is flawed and needs to be fixed.

Status: Under Consideration
We're looking at making a number of improvements to Backup & Sync. One of those improvements is enhancing the way in which file types to be backed up are selected. Certain pieces of these improvements are already in process.

Bugs system improvement

Status: Under Consideration
by Sr. Community Expert Advisor on ‎10-10-2012 04:52 AM

Hi all,

 

I am a closed beta tester since Webroot acquired Prevx. In fact Webroot inherited me Smiley Very Happy

 

During such a long period I have been reporting dozens of bugs via Wilders forum before the Webroot community started. Since then I have been writing here or directly to the support. So I may dare to label myself as an experienced bug reporter Smiley Embarassed

 

Therefore I have to admit that I really miss any tracing system for the reported bugs. The current system (via support) is quite confusing because all reports and replies by the support staff are stuffed in one never ending post what is indeed user-uncomfortable.

 

In this respect Opera keeps primacy. They have very sophisticated system for reporting and tracing bugs. If you report a bug you will receive an unique ID belonging to your report so it is very easy to trace that bug later on forums, in changelogs or in the closed bug tracing system.

 

Therefore I would welcome to have similar system in Webroot support. We need to make reporting of bugs more convenient and transparent.

 

I am not complaining just trying to make a good offer Smiley Wink

 

Thanks & regards,

pegas

Status: Under Consideration
We are looking at breaking out different issues into different support threads instead of lumping them into one conversation. This idea has created some internal discussion, and we'll review it more with support and development teams.

Hungarian localization

Status: Under Consideration
by lostprophet on ‎11-09-2012 06:59 AM

As of now, Webroot products are localized to 13 languages. I (and hopefully others) would like change that, by adding Hungarian to the mix. If this gets the green light, I would translate Webroot products into Hungarian as I've done a couple of localizations in the past.

Status: Under Consideration
We are keeping a close eye on the kudos received for localized version requests to better gauge a sense of which languages to prioritize first. Users who would benefit from a Hungarian release should definitely kudo this idea. Thanks for being the first user to suggest it as an idea!

When I submit a file through webroot program, I get no feedback. At all.

 

I would like  to see a page listing all the files I have submitted, and the results, including the malware designation if such was given.

 

Really need this.

Status: Under Consideration
At the moment, you'd want to go through support, as Tony suggested, if you would like to receive a response. This topic has seen significant discussion lately, and what are likely going to do moving forward is create a web portal for file submissions. At which point, we would either modify the submission feature in the program to direct to the portal or remove it entirely in favor of the portal. I suspect the email address provided by Tony will ultimately probably start auto-replying with a link to the portal, once we have that ready. We really like your idea about having unique stats pages. We'll keep it in mind going forward.

Hi there

 

I know that the WP7 community is small (and in some circles WP7 is derided as not a serious mobile OS) but I believe that its acceptance is on the raise and therefore I was wondering if anyone knows of any plans by Webroot to include support for OS via the Mobile Security application.

 

One of the reasons I went for Essentials 2012 rather than Complete 2012 is the lack of this support.

 

Personally I hope that there are plans afoot and that the omission (IMHP) is rectified soon.

 

Any thoughts or observations about the inclusion in the Webroot apps (not about which mobile O/S is best) welcome.

 

Cheers

 

 

Balders

Hi,

 

I have just tried your new Webroot Secure Anywhere System Analyzer. I have found it quite nice  but I suggest that in future versions it should tell more about the detected problem with just one click on the warning icon instead of diving into the log file, it would be perfect Smiley Happy.

**Edit for subject line searchability

Status: Under Consideration
GREAT feedback. After reviewing this with some of the Webroot team, we agree and are working on a solution.

Parental Controls

Status: Under Consideration
by Frequent Voice on ‎04-19-2012 02:58 PM

Hi Webroot!

 

Will Webroot be adding parental controls to their software? I currently use Windows 7 Parental Controls but I would rather stick to an all inclusive security program.

 

Thanks!!

Robert Salazar

Status: Under Consideration
We are looking at incorporating parental controls into both Webroot SecureAnywhere for the PC and the mobile version. It's currently under consideration.

I think that it would be a good thing to include the option to add user-based rules to the firewall. It's like this:

At the moment, if we want to block an application from being executed, we can manually add it using the following steps: PC Security -> Quarantine -> (Detection Configuration) Configure.

However, we cannot (at the moment) do the same thing if we want to block an application's access to the Internet. We just can't manually block it from using the Internet BEFORE it is executed. In order to block an application, we would have to go the PC Security -> Firewall -> (Select) Warn if any process connects to the Internet unless explicitly allowed -> [Access the application] -> See it in the Firewall table (accessed from PC Security -> Firewall -> View Network Applications) -> Block that application -> Then revert the Firewall heuristics to their previous settings.

As you can see, the process is more complicated than it should be. I think that an "Add/Remove Rule" button should be added to the Firewall table (accessed from PC Security -> Firewall -> View Network Applications), so we could make a choice about a certain application before it is executed. Thus, there would be no need to fiddle with the Firewall heuristics every single time you want to block a certain something.

I also think it is worth mentioning that other vendors (that I shall not name) who offer similar overall protection solutions already have this feature included in their products.

In my opinion, this shouldn't be a complicated thing to do, because the code from the Detection Configuration table [PC Security -> Quarantine -> (Detection Configuration) Configure] could be reused to accomplish this.

Thank you for your time and please tell me your opinion about this.
Ovidiu

Status: Under Consideration
This idea has prompted some interesting discussions. We're going to flesh out the idea a bit more with our development and product management teams and give the idea some well-deserved consideration. Thanks for the idea!

I used this feature from the web portal all the time.  It's more secure and reduces file redundancy.  Is it still available in the new portal?

Status: Under Consideration
This feature is something we want to bring back too, and we're looking into how to best go about that. As long as we don't run into any major roadblocks, this idea will most likely ultimately be moved to In Process.

Release Version Number & Beta Version Number Post.

Status: Under Consideration
by Bronze VIP on ‎04-07-2012 08:23 AM
Apple
Windows 7

It would be nice to post a "Closed Sticky" on the forum that only the Moderators can change when updated on the following:

1. Current Release Version Number

2. Current Beta Version Number.

Add Czech language localization

Status: Under Consideration
by Sr. Community Expert Advisor on ‎07-12-2012 02:17 AM

I am having some issues with WSA ... malfunctioning Web Shield, Identity Shield, no padlock at all etc.

 

Webroot tech gurus have concluded that all my problems stem from the fact that my OS language is not supported by WSA.

 

So I have no other chance than to require inclusion of Czech language into WSA.

 

I may understand that our market is not as big and thus good as others but I have very strong argument which stands by me ... All other major players in the field of PC security have their products fully localized in Czech language. Just to name a few ... Norton, ESET, Avira, Avast, Kaspersky etc. etc.

 

Thanks & regards,

pegas

Status: Under Consideration
We are working hard on creating localized versions of WSA right now in many languages. A date for a Czech product has not yet been released, but we'll update this Idea with a status of "In Process" when we are working on it.

Blackberry Mobile Security App.

Status: Under Consideration
by Gold VIP on ‎11-28-2012 03:54 PM
Microsoft
Expert
Webroot
Expert

Hello Webroot Staff.

 

I'm posting this for consideration as a few have asked about it from Wilders Security Forums about the possibility of a Blackberry Mobile Security app for the current OS and the new version that comes out in 2013.

 

Blackberry Phone and Tablet.

 

Thanks,

 

Daniel

Status: Under Consideration
I talked to product management about this idea, and they agree that we can consider this idea if there is a significant user-base that would benefit from Blackberry coverage. It's possible the market share isn't representative of how many of those Blackberry users are in our user-base, so we'll leave the door open to it. So if you have a Blackberry, and you want to see Webroot on it, kudo this idea. We'll be keeping track.

System Insight Feature

Status: Under Consideration
by Frequent Voice on ‎11-24-2012 11:34 PM

I use NIS 2013 and Webroot. I liked them both. One thing I wish Webroot had that Norton does is "system insight" (shows when programs were installed, when viruses where found, when scans were done, and performance issues such as high memory usage/high cpu usage). 

 

Anyhow, this comes in handy for me when I need to find out:

 

1. When a virus was installed via a program (to find the culprit person).

 

2. When and what program was installed to troubleshoot Windows issues.

 

3. Verify and check if scheduled scans are taken place correctly. 

 

4. Look and see what programs were used the most, usage of memory/cpu of each program, and whether the PC turns off or goes into standby.

 

Keep in mind (for those who don't use Norton), that this is all done in a clean calendar format.

 

I love Webroot, but wish there was some type of expanded log. 

 

Ex:

 

Status: Under Consideration
The "calendar format" or general improvement to the user experience part of this idea is quite interesting, so we'll place the idea into Under Consideration for now. As far as the content goes, we have most of it already. Quarantine will tell you information about when a threat was quarantined (PC Security -> Quarantine -> View Quarantine). Windows troubleshooting programs are not logged solely for the sake of being logged as such, but they are monitored if they are not known to be good programs (System Tools -> System Control -> Control Active Processes). Scan logs can be used to check to see if scheduled scans were run on time or not (System Tools -> Reports -> Scan Log). You can get some of what you're looking for in item 4 (and a lot of stuff not mentioned in the question) in the System Analyzer report as well (System Tools -> System Analyzer -> when it finishes, View Advanced Detail -> View Full Report). With these logs and reports in mind, do you still feel a calendar format would be useful?

Request serious consideration to incorporate the remaining (all) functions from original Window Washer into Webroot Essentials, including free space space washing & clean complete computer function downlaod to start-up disc.

Thanks

Status: Under Consideration
We've been making some progress on this in a piecemeal fashion by returning the ability to schedule cleanups, which had been one of the missing features from Window Washer. So parts of the request may happen, while other parts might not. Which feature do you want to see the most? It would be great to get a sense of priority on which of these features are the most important to everyone. Thanks Smiley Happy

Anti-Theft function for PC

Status: Under Consideration
by Sr. Community Expert Advisor on ‎12-28-2012 05:28 AM

I would like to see Anti-Theft feature in WSA for PC.

 

It should work more less in the same way like for Android. It means you should be able to localize your stolen or lost PC, send commands to lock it etc. You could even implement tracking of PC using inbuilt web-cam.

 

Let's utilize MyWebroot in its full potential and further enhance WSA for PC!

Status: Under Consideration
While keeping in mind the information I mentioned earlier about having an IP Address available in the online console, which serves as a method for tracking a stolen computer, the request is clearly for a more robust feature than that. After talking this through, there are a number of factors that need to be investigated in order to determine if this is a feature that Webroot should develop. This idea will be Under Consideration while we continue analyzing those factors. Kudos always help too! This was a productive discussion Pegas, and we'll keep digging deeper into this potential feature. Thanks!

Windows 8 Custom Firewall Settings/options in WSA Products

Status: Under Consideration
by Community Guide dtouch ‎02-06-2013 04:04 PM - edited ‎02-07-2013 12:16 AM

The wsa firewall semm to have lost its flexibility in windows 8. I would like to have control over my firewall and thats why I chose to have a complete security suite and dont want to install a third party firewall nor i am not so comfortable with windows firewall settings. The wsa firewall was smooth and comfortable in custom allowing applications to connect or not in windows 7. I would like to have have the feature back in windows 8.

Status: Under Consideration
Windows 8 presents limitations to our current firewall implementation and we are currently considering our options in light of those limitations.
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