To Customer Support To Customer Support
Solved

Adding second PC

  • 25 October 2016
  • 3 replies
  • 55 views
B
Rank
Userlevel 1
I am trying to add my husbands computer on as the second PC and it will not allow us.  When we go to my account and look for the gear  next to key  code it is not there and wants him to purchase a new program.  This is ridiculous I paid for 5 devices either PC's, lap tops or I phones.  Please help us
icon

Best answer by ProTruckDriver 25 October 2016, 01:43

View original

3 replies

ProTruckDriver
Rank
Userlevel 7
Hello BALyle1946, Welcome to the Webroot Community Forum :D
 
Please follow the steps below closely in terms of installing WSA on the target system/machine!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
HTH,
Dave. 😉
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
J
Userlevel 7
The gear icon is to the right of "My Account" just so we're clear 🙂
B
Rank
Userlevel 1
thank you second PC installed

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.