hello everyone,
I'm sheila and definitely not a technical person. The othe day my webroot alerted me to something about communications and I selected to block - now i am not receiving any new emails to my hotmail account. even when i try to refresh/sync.
any ideas?
Thanks
Userlevel 7
+56
Hello Sheila and Welcome to the Webroot Community!
The easiest way to remove the block is a clean reinstall of WSA and just follow the steps below and that should fix things for you!
Please follow the steps closely!
Thanks,
Daniel 😉
The easiest way to remove the block is a clean reinstall of WSA and just follow the steps below and that should fix things for you!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel 😉
Daniel,
thanks for your response and the steps to correct my issue... funny thing when I opened my surface pro to follow your instructions - i was once again receiving my news feeds and emails - so I did not have to do anything. No sure what changed - but all is well now.
Will keep the steps handy though in case i need them in the future.
Thanks again for your assistane.
Sheila
thanks for your response and the steps to correct my issue... funny thing when I opened my surface pro to follow your instructions - i was once again receiving my news feeds and emails - so I did not have to do anything. No sure what changed - but all is well now.
Will keep the steps handy though in case i need them in the future.
Thanks again for your assistane.
Sheila
Userlevel 7
+56
Great to hear!
Cheers,
Daniel 😉
Cheers,
Daniel 😉
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