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New Member

IE 11 crashes, ntdll.dll

IE Crashes: error: "IE has stopped working. A problem caused the program to stop working correctly. ...."

IE then restarts.

The issue appears on 4 computers I have seen so far, all with Windows 7 Pro, IE11 and WSA 9.0.20.31

Event viewer shows:

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19036, time stamp: 0x5b077e91

Faulting module name: ntdll.dll, version: 6.1.7601.24150, time stamp: 0x5b0cb980

Exception code: 0xc0000374

Fault offset: 0x000ce9fb

Faulting process id: 0x3eb04

Faulting application start time: 0x01d40d5099ed3a0b

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Report Id: f43dbcc1-7943-11e8-ab1d-34e6d753d372

 

I have disabled WR add ons, except for WR Filtering Extension (cannot disable)Problem still exists

 

.IE crash.jpg

10 REPLIES
New Member

Re: IE 11 crashes, ntdll.dll

Following.  I am seeing the exact same error on some of our clients.  All the workstations started having this problem on 6/20.

New Member

Re: IE 11 crashes, ntdll.dll

Can confirm I'm also seeing this in IE 11 on Win7 with 9.0.20.31.

Product Manager

Re: IE 11 crashes, ntdll.dll

Hi all,

 

We're working on a fix , more information is here:- https://community.webroot.com/t5/Known-Issues-KB/Intermittent-crashes-of-Internet-Explorer-with-WTS-...

 

 

Jonathan

 

New Member

Re: IE 11 crashes, ntdll.dll

How will we know when this fix is complete?

Bronze VIP

Re: IE 11 crashes, ntdll.dll


@Jerrica wrote:

How will we know when this fix is complete?


The Web Threat Shield is now 1.7.0.19 so open IE and check the extension! 1 1.7.0.197.0.19

 

http://answers.webroot.com/Webroot/ukp.aspx?pid=4&app=vw&vw=1&login=1&json=1&solutionid=1081

 

2018-07-05_21-35-39.png

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

New Member

Re: IE 11 crashes, ntdll.dll

This is occurring for one of my users who's running Webroot SecureAnywhere Endpoint Protection v.9.0.21.18, and it causes IE to crash. Since that's how we access our document management system, it's a HUGE problem for this user. Can you help me resolve it for her? Thank you!Webroot Fault.JPG

Bronze VIP

Re: IE 11 crashes, ntdll.dll


@SuperRed wrote:

This is occurring for one of my users who's running Webroot SecureAnywhere Endpoint Protection v.9.0.21.18, and it causes IE to crash. Since that's how we access our document management system, it's a HUGE problem for this user. Can you help me resolve it for her? Thank you!Webroot Fault.JPG


Talk to your Administrator and ask them to update you to the latest version v9.0.23.32 see here:  https://answers.webroot.com/Webroot/ukp.aspx?pid=4&app=vw&vw=1&login=1&json=1&solutionid=1081

 

Thanks,

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

Administrator

Re: IE 11 crashes, ntdll.dll

I checked with our support team, and they said that the IE crash issue should not be apparent in 9.0.21.18.  They would like you to contact them so they can assist and investigate. 


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Anna - Webroot Sr. Advocate Programs Manager
Highlighted
New Member

Re: IE 11 crashes, ntdll.dll

Hello there,

 

I have a few computers with this issue and the problmes are only on the Windows 10 PCs, not Win 7 Pro. I also noticed that I have 9.0.21.18 but I have no idea where to download an upgrade. Someone here was recomeindg to upgrade to 9.0.23.34

 

Any help would be very appreciated. Thank You!