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Is there a way to use agents commands to force an endpoint to update to the latest agent version?

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Administrator Administrator
Administrator
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Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

That is indeed still the process, @jcail.

 

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Frequent Voice

Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

Thanks @JP!

 

Do you know if there is a feature request already to turn that into an agent command??  The url is handy, but I'm a lazy admin, I just want to right click and say update agent.  Smiley Wink

 

Thanks,

 

Jesse

Administrator Administrator
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Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

I totally get it, @jcail. I would want to do the exact same thing if I were in your shoes Man Wink

 

I haven't found any Feature Request with that in mind, so you're more than welcome to submit one yourself!

Frequent Voice

Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

For anyone who comes across this thread, this is still the correct procedure as of 10/2/2017:

 

Pick your host -> Agent Commands -> Advanced -> Download and run a file -> Paste this URL:

http://anywhere.webrootcloudav.com/zerol/wsasme.exe

 

 

Also - I submitted a feature request for an upgrade agent entry on the agent commands menu.  Go vote for it here:  

https://community.webroot.com/t5/Feature-Requests/Add-Update-Upgrade-functionality-to-Agent-Command-...

Administrator Administrator
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Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

Thanks so much for that, @jcail!

 

I've given it the first kudos Smiley Happy Here's to many more!

Highlighted
Frequent Voice

Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

I have tried this on several devices and they still won't update.
Frequent Voice

Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

This still works for me:

 

Agent Commands

Advanced

Downlaod and run a file

In the URL field paste this in:  http://anywhere.webrootcloudav.com/zerol/wsasme.exe

Hit the "Download and Execute" button.

 

What is your Poll Interval?  If it is set at a high value like "Daily", it could take a long time or potentially lapse.  If you have a decent internet connection, there's no reason to not have your poll interval set to 15 minutes.  That will give you a better interval for running commands - especially if you're doing some clean-up.  I've got 24 sites - all running at 15 minute poll intervals - no issues.

Frequent Voice

Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

Also - there's a feature request to give this a little more automation - just a nice to have:

 

https://community.webroot.com/t5/Feature-Requests/Add-Update-Upgrade-functionality-to-Agent-Command-...

Frequent Voice

Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

It was our external firewall blocking it. Allowed below sites and it's now working.

*.webrootcloudav.com
*.p4.webrootcloudav.com
*.s3.amazonaws.com
WSAWebFilteringPortal.elasticbeanstalk.com
*.webroot.com
Frequent Voice

Re: Is there a way to use agents commands to force an endpoint to update to the latest agent version

Ha!  Pesky firewalls!  Glad it's working!