02-02-2017 01:34 PM - edited 02-02-2017 02:01 PM
Following reports of difficulties installing the latest Webroot SecureAnywhere Business (WSAB) update v220.127.116.11, a new agent release titled v18.104.22.168 has been deployed automatically to all of our WSAB customers on Thurs 2nd Feb 2017. This version provides relief to those customers experiencing installation problems.
Webroot apologizes for any inconvenience caused by this updated release. Our 24/7 Support team is briefed and available to customers who may have any questions or concerns about this update.
Webroot’s Business Technical Support - call 1-866-254-8400 or open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcom
02-06-2017 10:59 AM
Can you provide further information as to what conditions caused the problems with 22.214.171.124? Particular versions of Windows? A Windows Update?
We had thousands of endpoints on the "Bad" version but no apparent affects (thankfully), so I'm trying to understand what existed in customer environments where this did happen.
02-07-2017 09:09 AM
The Root Cause Analysis has been completed and the Engineering team is analyzing the results and assessing the impact on future code builds. We will provide details to customers via support tickets and make available a version for posting later this week.