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Product Update: PC Agent Version 9.0.20.31

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Product Update: PC Agent Version 9.0.20.31

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Anna - Webroot Sr. Advocate Programs Manager
23 REPLIES
Popular Voice

Re: Product Update: PC Agent Version 9.0.20.31


@akim wrote:

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Hey @akim (Anna),

 

Thanks for the update. Do you know how far in advance we're supposed to receive the email? i.e. 1 day? 1 week?



I am Webgroot.



New Voice

Re: Product Update: PC Agent Version 9.0.20.31

If I install the official last 9.0.19.43 wsasme.msi on Mac Book Pro Bootcamp with Windows 10 Version 1803 (Build 17134.48) all is fine till Webroot Secure anywhere goes to take the update to 9.0.20.31. Webroot disapears because Windows blocks the Application. Also in Processes you'll don't find anything about wrsa.

 

Same Problem since a long time and webroot doesn't make anything since a long time. And yes I've spent allready a long time with > support Ticket > online support on the Pc > some time .... with no result at the end.

New Voice

Re: Product Update: PC Agent Version 9.0.20.31

Confused by "ADDED:" "conflict with certain internal deskdrives results in Windows not shutting down" 

I would hope that, that's a typo, and maybe should have been put in the "Fixed" section.

 

The Netlogon is great news, although I had to reimage a few PC's before then.

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40th president of the United States (1911 - 2004)
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Administrator

Re: Product Update: PC Agent Version 9.0.20.31


@flaux wrote:

If I install the official last 9.0.19.43 wsasme.msi on Mac Book Pro Bootcamp with Windows 10 Version 1803 (Build 17134.48) all is fine till Webroot Secure anywhere goes to take the update to 9.0.20.31. Webroot disapears because Windows blocks the Application. Also in Processes you'll don't find anything about wrsa.

 

Same Problem since a long time and webroot doesn't make anything since a long time. And yes I've spent allready a long time with > support Ticket > online support on the Pc > some time .... with no result at the end.


Hi @flaux, we are not seeing a support ticket specific to this question. If you haven't yet opened one, please do so here, and if you have, please let us know the ticket number and our support team will assist you asap.


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Anna - Webroot Sr. Advocate Programs Manager
Administrator

Re: Product Update: PC Agent Version 9.0.20.31


@mmoniz wrote:

Confused by "ADDED:" "conflict with certain internal deskdrives results in Windows not shutting down" 

I would hope that, that's a typo, and maybe should have been put in the "Fixed" section.

 

The Netlogon is great news, although I had to reimage a few PC's before then.


You are correct @mmoniz, that should have been in the "Fixed" section. Smiley Happy


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Anna - Webroot Sr. Advocate Programs Manager
Administrator

Re: Product Update: PC Agent Version 9.0.20.31

@Webgroot, we typically send the email out a couple of weeks in advance, and then post to the Community when the release starts. 


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Anna - Webroot Sr. Advocate Programs Manager
Popular Voice

Re: Product Update: PC Agent Version 9.0.20.31


@akim wrote:

@Webgroot, we typically send the email out a couple of weeks in advance, and then post to the Community when the release starts. 


Ok, thanks Anna! We'll see if we get an email prior to the release this time.



I am Webgroot.



New Voice

Re: Product Update: PC Agent Version 9.0.20.31

Hi Anna you can take a look at #117884. It's closed because we thought some days to have a solution. But we have'nt. 

 

 

Community Guide

Re: Product Update: PC Agent Version 9.0.20.31


@Webgroot wrote:

@akim wrote:

@Webgroot, we typically send the email out a couple of weeks in advance, and then post to the Community when the release starts. 


Ok, thanks Anna! We'll see if we get an email prior to the release this time.


We will await as well.


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