Thank you so much for raising this.
I'm a product marketing manager here at Webroot, and improving the capture rate for our Product Bulletins is one of my pet projects. I've made several changes to the process, including how we pull data for the email send, but there is clearly still some room for improvement.
You should be receiving an email a week or two prior to updates from ProductUpdates@webroot.com. We have seen issues in the past where spam filters catch the email and move it to a different folder (not always spam). Gmail-based email systems and those using Barracuda seem to have the most trouble receiving our updates.
If you haven't been receiving the emails, and feel like you should have, please DM me your email address, and I'll look into it further.
And, thank you for helping us improve our communication flow.
This is the same for us. We have received no e-mail notification of a new product release. We are also highly concerned as a company that we received no notification of the issues that necessitated this release (Netlogon crashes, SMB share issues, File Explorer/Chrome software issues causing serious performance impact), which would have given us the jump on troubleshooting and notifying our clients of potential impact. We spent a week troubleshooting multiple issues, when it turns out they were known by others and Webroot.
Anna, Amber, we desperately need some form of e-mail feed that communicates with partners. It needs to communicate the following:
We need this to be consistent, on time, and clear. It might (depending on partner opinion) be useful to also automatically create a forum topic when particular announcements are made for comment, so that this is also linked in the e-mail for immediate discussion and troubleshooting information from other Webroot partners. Such a process would greatly increase customer confidence in Webroot if done properly and consistently (assuming issues are resolved in a timely fashion). We have over a thousand endpoints spread across multiple clients, and this is a sore need. I can't stress enough how important this is to us as your client; I hope this will be discussed internally.
We never received an email and now we have several endpoints on 220.127.116.11. I do get Webroot emails so I don't think the issue is on my end.
We had and now have the same issue again! Have reported this to Support.
With the impending demise of Windows 7 we really need Webroot to work otherwise we will start looking for another solution.
We're seeing issues with Windows 7 clients where the plugin appears to be frequently crashing IE. Disabling Webroot brings back functionality. Tesing pushing out a policy with just the web shield disabled.
I rec'd the below at 9:15 this morning via email:
Webroot SecureAnywhere® Agent
Over the next several weeks, we will be making a variety of improvements to efficacy and general performance for the SecureAnywhere® DNS Protection and Mac and Windows-based
Endpoint Protection agents, including Web Threat Shield.
As each agent is updated, detailed release notes will be published to our support page. Look for PC Agent 9.0.21.x, Mac Agent 9.0.8.x, or DNS Agent 1.2.2.x.
What to Expect
We will be releasing updates in a staggered fashion over the next several weeks. Mac agents will be updated first, followed by Microsoft® Windows® agents. Customers who have licensed DNS Protection will receive updated agents later in July.
No action is necessary on your part. The updates should occur silently in the background.
We made some changes on our end with our most recent Product Bulletin.
Can you please confirm you received the bulletin on your end?
I do not see anything that looks like the mail mentioned.
Can you attempt to send again, and let me know what the subject line and some of the content is, so I can be sure to confirm?
Subject line says: Product Update Bulletin: Webroot Agent Updates
Email address it came from is: Product Update Bulletin: Webroot Agent Updates