By Mark SuttonPublished October 20, 2014
Abu Dhabi Commercial Bank (ADCB) is set to offer voice biometrics to authenticate customer transactions.
The bank will deploy voice print recognition solutions from Nuance Communications, to replace PINs and passwords in telephone banking services.
The voice recognition, which will be available in English, Arabic and Hindi, will match a spoken passphrase with a registered voiceprint.
"ADCB has always been committed to bringing in new technology and innovation to customers' advantage and introduction of this new system is an extension of this commitment. Our decision to invest in this new technology was primarily driven by the key objective of enhancing the everyday banking experience for our customers" said Arup Mukhopadhyay, Head-Consumer Banking Group of ADCB.
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