Apple Pay is double charging some customers
By Samuel Burke @CNNTech October 22, 2014: 4:49 PM ET
"I was among the first people to try out Apple Pay the moment it came available on Monday. It was convenient, fast, and it seemingly worked without incident ... until I logged in and checked my debit card bill.
As it turns out, I've been charged twice for every single purchase I've made with Apple Pay at various stores."
"So I called up Bank of America and they assured me it was a problem on Apple Pay's end. That seemed feasible, because all of the purchases I made without Apple Pay were only charged one time. Bank of America transferred me to Apple Pay customer support. The only problem:Apple's (AAPL, Tech30) representative reminded me that for security's sake -- as promised -- Apple keeps no records of names or amounts for any of the transactions.
That meant there's nothing Apple could do, the representative told me. So Apple told me to call Bank of America. It was every consumer's worst nightmare: customer service for two companies telling you to call the other."
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Personally, I find this just a bit disturbing. Sounds like a very poorly done rollout... there must have been some sort of beta testing of this prior to the main release that certainly, if performed with each institution/store that signed up to use it, SHOULD have caught.
OOOPS! Sorry we double charged you, but there just is no way to get your money back is just not a good customer experience to me, even though eventually resolved. Too much hassle and it makes me just a lot too concerned about the system at this point in time.
Sorry, I believe I will stick with good old cash and PayPal.