Customers Aren’t the Only Victims: 5 Stages Of Data Breach Grief

An interesting article. Looking back on last year I can certainly remember some of the stages he talks about from the responses after major breaches.
 
2/25/2015 By Ricky Link
 
What can we learn from organizations that have experienced a data beach? For one thing, infosec teams on the front lines of cyber security are also victims.
 Data breaches are now common events that affect an organization in many ways besides attorney fees, lost business, reputational damage, and system remediation costs. Back in 1970, in a now classic book, Dr. Elisabeth Kübler-Ross wrote On Death and Dying, which identified five stages of grieving and emotions that terminally ill patients experience. It is my contention that organizations have to deal with similar data breach grief.
 
Data Breaches in 2014
CompanyMonth“Loot”
TargetJanuary40M credit cards
Neiman MarcusJanuary1.1M credit cards
MichaelsJanuary2.6M credit cards
Aaron BrothersFebruary400,000 credit cards
IRSMarch1.4M personal data records
eBayMarch233M eBay Customer Rewards
Spec’s LiquorApril550,000 bank credit cards
PF Chang’sJune33 Stores’ credit cards
Community Health ServicesJune4.5M personal data records
UPSAugust60 Stores financial data
JPMorgan ChaseAugust76M individuals contact information
Goodwill IndustriesAugust868,000 credit cards
Home DeportSeptember56M credit cards
Apple iCloudSeptemberCelebrity photos
SuperValuSeptemberUndisclosed number of credit cards
Dairy QueenOctober395 Stores credit cards
Sony PicturesNovember5 Unreleased movies, lost productivity
Source: Coalfire Systems
 
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