Dell to Customers: Report ‘Service Tag’ Scams

See Also - Has Dell been hacked? Users report plague of scam 'IT support' calls
 
19th February 2016
 
He pointed concerned Dell customers to information on the company’s site that warns customers to be on alert for phone scams.
 
“We also have provided an intake form to make it easy for customers to submit information for our teams to investigate,”
 
Frink wrote in an email to KrebsOnSecurity. “We’re encouraging our customers to come to us with any information that could facilitate the investigations.  We are investigating the issue, but can only do so with assist from customers who believe that someone tried to scam them. This is a continuing investigation, which by its nature, is based primarily on input from customers. We have no indication at this time that customer information used in the scams reported recently were obtained through an external attack.”
 
So if this wasn’t the result of a rogue partner, exactly how have the scammers managed to glean so much information about Dell customers and any previous service issues? Ars Technica’s Dan Goodin posited one possibility: That the scammers exploited a vulnerability in Dell computers that became public in November.
 
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