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[Infographic] How Do Consumers Rate Their Security Software?

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--Yegor P--
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Posts: 378
Registered: ‎02-02-2012

Re: [Infographic] How Do Consumers Rate Their Security Software?

No surprise at the survey results with Webroot right at the top of the heap.No other a/v provider focuses on their customers like Webroot.I have yet to field complaints from any people i have done a Webroot install for.Success is no accident.A great many people have worked very hard at every level of Webroot with an unshakable focus on creating a great line of products and keeping their customer happy.It's a sincere pleasure to be a Webroot user and supporter.

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Posts: 92
Registered: ‎10-15-2012

Re: [Infographic] How Do Consumers Rate Their Security Software?

[ Edited ]

Not too surprised but... I unfortunately can't find an internet link to these Net Promoter 2012 customer satisfaction scores. Yegor, can you provide us with a link (or links) if they still exist? Thanks!

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Re: [Infographic] How Do Consumers Rate Their Security Software?

It was a survey that was Announce 3 weeks ago but who all took part that I don't know. https://community.webroot.com/t5/Community-Announcements/It-s-Webroot-Survey-Time/td-p/56473#.Ukqq2h...

 

TH

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Re: [Infographic] How Do Consumers Rate Their Security Software?

[ Edited ]

You mean it was a survey conducted by Webroot among its own Webroot Community posters (and presumably it would have been mainly the most loyal users who would have replied) and not by an independent organisation?!? If so, this post seems a bit misleading to say the least. And how did Webroot get the results for the other AVs?

 

I'm not so surprised that you have such a high customer satisfaction rate, after all I've known and used WSA and its predecessor Prevx for 7 years now, but I am surprised if Webroot are publishing the results of their own survey and making it appear (to me at least) to have been a survey from a reputable independent organisation.

 

Maybe there's something I haven't properly understood here? Perhaps, Yegor, you can explain a bit more clearly? Thanks!

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Registered: ‎01-19-2012

Re: [Infographic] How Do Consumers Rate Their Security Software?

Sorry for the confusion - we did conduct a survey of our Community members recently, but that was for a different purpose. This study was conducted by an independent research firm and included Webroot customers as well as a panel of US home PC users (many of whom use our competitors' products).

 

As far as a public link, we are working on adding this to Webroot.com, but it will likely be a couple of weeks before it is live. Let me know if there are any additional questions about this and I'll be happy to help clarify.

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Anna - Webroot Sr. Advocate Programs Manager
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Re: [Infographic] How Do Consumers Rate Their Security Software?


akim wrote:

Sorry for the confusion - we did conduct a survey of our Community members recently, but that was for a different purpose. This study was conducted by an independent research firm and included Webroot customers as well as a panel of US home PC users (many of whom use our competitors' products).

 

As far as a public link, we are working on adding this to Webroot.com, but it will likely be a couple of weeks before it is live. Let me know if there are any additional questions about this and I'll be happy to help clarify.


Sorry Anna my mistake as I see now it was done in August in the above picture at the bottom. :smileysad:

 

Daniel

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Re: [Infographic] How Do Consumers Rate Their Security Software?

Thanks, Yakim. Obviously just a case of crossed wires between TH and myself! Yes, it would be great to have the link if and when you find it (and indeed if it still exists). As I said, I'm not surprised with the result given my experience with the product and past support.

Moderator
Posts: 489
Registered: ‎01-19-2012

Re: [Infographic] How Do Consumers Rate Their Security Software?

No problem TH, I can understand the confusion and I appreciate the chance to clarify for others who might have thought the same thing. :smileyhappy:

 

Muddy7, I will post the link to the Community when it is available. Thanks!

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Anna - Webroot Sr. Advocate Programs Manager
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Posts: 179
Registered: ‎03-26-2012

Re: [Infographic] How Do Consumers Rate Their Security Software?

Whilst this is interesting and useful stats to bear in mind, it should be noted there are customers who are happy with other security vendors in addition to Webroot.

We mustn't have skewed thinking that just because WSA is in a class of its own, it doesn't always follow that other products have failed their users in whatever form.