Symantec cloud portal goes titsup after database crash

  • 12 April 2016
  • 1 reply
  • 174 views

Userlevel 7
Badge +54

Outage outrage when it lasted more than 24 hours...

 
       


 
12 Apr 2016 at 13:25, John Leyden Symantec.cloud is in the middle of rebuilding its portal this lunchtime following a prolonged outage spanning more than 24 hours.
 
The snafu stemmed from a database crash. Problems first surfaced at 1000 UTC (1100 BST) on Monday and dragged on until lunchtime on Tuesday, as detailed in a series of updates to Symantec.cloud’s client portal (extract below) from Tuesday breakfasttime.
Our engineers have advised that the database restoration process is nearing completion with error checking and analysis to follow. Our infrastructure team continue to investigate all possible options to bring the service to production as quickly as possible. Please accept our profuse apologies for any inconvenience caused.
 
Full Article

1 reply

Userlevel 7
Ooooops. Well, I am sure that there will be some red faces over at Symantec...but then again this does not happen very oftens so I suppose we should cut them some slack. ;)

Reply