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New Voice
Posts: 7
Registered: ‎06-07-2014

hotmail and windowslive split?

My emails have been split some how?  I have an account to hotmail.com and an account to live.com.  My webroot now has 2 securities?  On my google browser with internet exployer, I have the web root in the web browser and I can long in that way.

My computer webroot doesn;t allow me to long in.  the email is live.com account and wheni go to ask for password it asks for a security question which has been changed?  SO I can't log in?

when i put in my hotmail.account I can log in and get my secuirty passwrod changed.

 

HELP  I need for my computer to BEHAVE and send emails to both accounts/ they should be the same?

Posts: 5,195
Topics: 211
Kudos: 5,002
Ideas: 9
Registered: ‎02-03-2012

Re: hotmail and windowslive split?

Hi justoverit

 

Welcome to the Community Forums.

 

My apologies but I am a bit confused when you say..."On my google browser with internet exployer, "...which browser are we speaking about here IE or Goggle's Chrome browser.  And also, when you say "My computer webroot doesn;t allow me to long in."...where exactly on your computer are you trying to log in?  To the Password Manager or are you trying to log into the Web Console?

 

If you can precise this then we will certainly try to help you.

 

Regards

 

 

Baldrick

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Webroot SecureAnywhere Complete Beta Tester v8.0.8.77...+ VoodooShield v2.0....working together as the NEW perfect combination! And backed up by Macrium Reflect v6

New Voice
Posts: 7
Registered: ‎06-07-2014

Re: hotmail and windowslive split?

Thank you.  I sent a screen shot back to you of what I am seeing.

It's in ie google not crome broswer.  There's a bunch of emails

and passwords that are not mind?  I sent screen shot.

 

And my account with web root has 2 different security questions for 2 different registered emails?

hotmail.com and live.com which sould be the same email?

 

And my webroot that I have had for a year, now says 6 scans?  Really in a year it only scanned 6 times?  I scan daily?

Does that help, I am trying to be clear.

Thank you for repying.

Posts: 5,195
Topics: 211
Kudos: 5,002
Ideas: 9
Registered: ‎02-03-2012

Re: hotmail and windowslive split?

Hi justoverit

 

No problem...that is one of the reasons we are here...to try to help fellow users...:smileyvery-happy:

 

OK, I think that I get the picture.  Can you go into your Account in the Web Console and check to see which computer are registered to it.   There should just be the machines that you use under your account.  Let us know if you see any unexpected or unknown machines registered.

 

If it is what I think it is, and I am not saying that it is, then I think that you will need to Submit a Support Ticket so that the Support Team can check out the settings for your account in the back office systems.

 

But first let us know what yo usee in the Web Console.

 

Regards

 

 

Baldrick

 

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Webroot SecureAnywhere Complete Beta Tester v8.0.8.77...+ VoodooShield v2.0....working together as the NEW perfect combination! And backed up by Macrium Reflect v6

New Voice
Posts: 7
Registered: ‎06-07-2014

Re: hotmail and windowslive split?

Hi,

 

That's the problem.  I can't into my web console?  I think I've been hacked.  I can only get into the web browser.  WhenI try and get into my web console my password doesn;t work and when I try and retrive the password, I can;t because my security question has been changed.

I did do a ticket but that could take until Monday. So I thought I'd check here.

Posts: 8,726
Topics: 604
Kudos: 7,454
Registered: ‎02-03-2012

Re: hotmail and windowslive split?

It`s best to contact support in this case as Baldrick said and be sure to have a good email address for them along with the old ones.

 

Thanks,

 

Daniel

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Webroot® SecureAnywhere™ Internet Security Complete Beta Tester v8.0.8.77 on my main system Alienware 17R2, Windows 8.1 Pro x64 & HTC One M8 Android Lollipop 5.0.1 Phone v3.6.0.6675.


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Posts: 5,698
Kudos: 4,600
Registered: ‎10-28-2012

Re: hotmail and windowslive split?

Hello there :smileyhappy: 

 

If you don't mind.. can I ask a quick question or two?  Where did you purchase the copy of Webroot?

 

Directly from Webroot?

 

From a retailer?

 

From Best Buy specifically?

 

From Ebay or Amazon?

 

Thanks!


David, (shorTcircuiT)

      

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WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
Posts: 5,195
Topics: 211
Kudos: 5,002
Ideas: 9
Registered: ‎02-03-2012

Re: hotmail and windowslive split?

Hi justoverit

 

Support do work 24/7 but of course due to the weekend they may not be as responsive/quick to get to you as they would be in the week.  If you have not heard anything by mid tomorrow I would suggest that you update your Support Ticket with a 'bump', and make sure that you follwo Daniel's good advice about the email addresses.

 

As long as WSA is behaving normally you should be protected normally, and then when they do contact you hopefully they should be able to sort you out relatively quickly.

 

Regards

 

 

Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v8.0.8.77...+ VoodooShield v2.0....working together as the NEW perfect combination! And backed up by Macrium Reflect v6

New Voice
Posts: 7
Registered: ‎06-07-2014

Re: hotmail and windowslive split?

Thanks to all for replys!

I bought from bestbuy, geek squad.

But the really werid thing is this BLACKOPS thingy poped up on my desktop as well?  Looks like a geeksquad ticket but I've never seen a ticket state blk ops?

 

And the other thing about my webroot is the days went away?  You know how you can sse when to renew?  it's gone?

 

New Voice
Posts: 7
Registered: ‎06-07-2014

Re: hotmail and windowslive split?

Thanks, I will try and contact them again tommorrow with a bump like you suggest if not call on monday.

 

Webroot appears to be working , can manually scan, it removed nine (9) threats though?  that's alot in a short time.