Does Webroot have tools like a bootable CD or USB drive that I can use to clean/repair a machine that will not boot due to an infection? We had a system yesterday that was infected:
Infection List:
19962_UPDATER.EXE, W32.Trojan.Gen, %temp%, 494D770A052D8244C24CB77990F02D80
...and the system was frozen. When power cycled, would not boot into system repair, or normal boot. We ended up having to restore the system from an earlier backup.
I know that other vendor's products have a way to boot the system into another mode, load the AV product to scan/repair infections and then reboot normally. Does Webroot?
Thanks.
Userlevel 7
+56
We don't have one that we give out, but you can contact support and they'll help you remove infections on machines that won't boot. They will use a bootable image if need be, but they only use that in the course of the fix rather than giving it out.
Okay - we'll give that a shot if it happens again.
Thanks.
Thanks.
Userlevel 7
+56
Sure thing! Welcome to the community, btw, and please let us know if we can help with anything else.
I've got a pc with Webroot Security essentials that is infected and won't boot. The "trojan" is: W32.trojan.floxif. How can I fix the PC when it can't boot? It's keep asking to repair and runs for hours and hours with no result...how can I manually delete this virus?
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