Conflict with onOne Software

  • 12 September 2013
  • 3 replies
  • 15 views

Hey there, I work for Technical Support at onOneSoftware.com and our applications always seem to conflict with your virus protection.  I have duplicated the problem myself.  What are the steps we can take to prevent this and get our software on your  whitelist?  

Thanks,
Nathan

3 replies

Userlevel 7
Badge +6
Hey NathanK,
The fastest way would be to contact Webroot support directly, they will take your call or support ticket regardless of being a customer. They are fast and seem to be very interested in resolving any false positives. 
https://www.webrootanywhere.com/servicewelcome.asp
 
You may also be ok to call the business support line. Their support will start 8AM Mountain Time tomorrow (So I don't give the wrong impression, there are 24/7 voice-based support channels for businesses in priority situations but that doesn't apply here. The general ticket system is always fully capable 24/7 if I remember correctly.)
https://tel:18008708102
About what I expected...
Userlevel 7
Badge +6
Hi Nathan,
They will need the details and log from your example computer in order to see exactly what users are facing and whitelist the products. There's not a way to whitelist based on company since that distinction doesn't exist on the file system level.

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