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False positive verizon

02/20/2018: webroot detected Trojan on cellphone: com.customermobile.preview.vwz.

Pushing remove threat button does nothing.

Appears likely to be false positive from verizon.  

What should I do next?

Community Manager

Re: False positive verizon

Thanks for letting us know about this issue. The best way to get this issue sorted out is by contacting our customer care team. They'll be able to address this in the most secure and efficient manner possible. 


You'll be able to create a ticket with the link provided and they'll help you right away. 


Thank you!

Community and Advocate Manager
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