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Re: How Do I Change My Avatar?

  • 16 November 2017
  • 3 replies
  • 54 views
J
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 I used on my phone and it was doing fine. Then all of sudden when I turn it on the security anywhere button is off. Everytime I turn on my phone. I've never had it before. You think when put on it would stay on even when shut down my phone. Need help please!!
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Best answer by Ssherjj 18 November 2017, 00:14

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Ssherjj
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Userlevel 7
Badge +62
Hello Jenhirsch,
 
Welcome to the Webroot Community Forum,
 
Sorry it took so long to get to you.You must of got lost in the mist of things.;)
 
Webroot should always remain on even after restarting your phone.
 
Would you try to uninstall/reinstall Webroot on your device? Make note of your keycode.
To uninstall SecureAnywhere Mobile from your Android device, do the following:
 
  1. From the main SecureAnywhere Mobile panel, press your mobile device's Menu button.  
  2. In the Menu panel, tap Uninstall.  
  3. If prompted, enter your Webroot password and tap OK to continue.  
  4. In the confirmation panel, tap OK to remove SecureAnywhere from your device.
Note: If you experience problems with the uninstall, they may be due to Device Administrator settings.  Click here for more information.
 
To install Webroot download it from the Google Play Store.
 
You'll find detailed instructions here if you need them.
 
And last but not least you can always Submit a Support Ticket and they can assist you with this issue. Free of charge. They will have you up and running in no time.
 
 
 
 
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
J
Rank
Yes it did worked.. Thank you!!
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
Yes it did worked.. Thank you!!
Your most welcome Jenhirsch! Thanks for letting us know. 😃
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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