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Why device is "Not currently compatible with Webroot Secure Browsing."?

Hey there everyone,

I'm sure this has been answered before but I can't seem to make sense of the other answers so I'm just going to post because for the life of me the steps on the older post make zero sense to me so someone please help! I have a Galaxy S8 and installed the mobile security app for Webroot but I'm getting this, shown in the picture, when I have a code that has been entered and activated. So my question is why is my phone not compatible?Screenshot_20180201-175121.png

 

10 REPLIES
Silver VIP

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

Hello TwEak, Welcome to the Webroot Community Forum. Smiley Happy

 

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


Dave


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Member

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

I'm having the exact problem on my Samsung galaxy s8+. Please post a solution asap! Thank you. DJ

Moderator

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

Hi,

 

There was some difficulty providing secure browsing on your device through our Mobile Security app.  We are researching solutions, so hopefully this is just temporary.

 

In the meantime, we can still offer secure browsing on your device using our SecureWeb Browser app.  It's available here:

https://play.google.com/store/apps/details?id=com.webroot.secureweb

 

 Kind regards,

 

_______________________________________
Sophia C
Product Manager
Frequent Voice

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

My phone has the same issue. This is a recent change/problem. I also have the Webroot Secure Browsing app loaded that works, but not sure why this feature is not working on the Mobile Security app.  I have the most recent version of the Webroot mobile app loaded 5.0.0.10759. I have a Verizon/Motorola Z Play Droid Android Version 7.1.1. I'm interested in any information on the fix you can provide when available.  Thank you.

Member

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

HI Sophia,

 

Any updates for a solution for this? If not, where is it on the list of fixes?

It is intresting that android editions of ESET and Emsisoft do not has such issues...

 

Thanks,

DJ

New Member

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

I see that this issue goes back to 2/18.   Currently having this issue with 2 out of 3 moble devices.   Motorola phone and new Samsung tablet.    Talked to support and they say this issue is being investigated.   They asked the model numbers of the devices and said they would add them to the list of devices with this issue if they weren't already on it.    Also said not to worry, you are still secure.  -   Even though there is a warning that "You are at risk".   Hmmm.

Subscription will expire in 3 weeks....probably going to look into a different security software.

 

Community Guide

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

Well, I was thinking of adding some extra seats to cover my android devices, but it appears that there isn't a mobile application that full works. For several years, I used the free version on my Samsung tablet and  and had no issues. But then about 2 months ago, Webroot said that I had a couple of issues. I currently have SecureAnywhere Mobile installed. It says that Secure Web Browsing is turned off and that I need a separate application. When I say to fix this, it takes me to a page that sayd that the needed application is not compatible for this device and there is no button to install it.

 

I've searched the store for other Webroot apps thinking that I need a new app, but I'm not really finding any that seem appropriate. There are a couple that are grayed out and had an old tag. There is the one I already have (which it says may not be optimized for my device.) And one for VPNs.

 

So are Android devices no longer supported?

 

Thanks.

Gold VIP

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

Hello @Kev914,

 

Sorry to hear you are having this issue. I believe you are asking/needing the SecureWeb Browser right? Please look here at the Google Play Store

 

Just to make sure do you have this version of Webroot Mobile here?

 

Hope this helps?


Sherry




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Community Guide

Re: Why device is "Not currently compatible with Webroot Secure Browsing."?

Hi Ssherjj

Thanks for the reply.

Yes to you first link. When I click on it, it takes me to a page in the play store. I see some red text that says that this product isn't compatible with my device ( a samsung tablet.) And there is no install button (presumably because they say it isn't compatible.)

 

And yes to your second link. I have that one installed, but it said when I updated that it might not be optimized for my device. but it let me install it anyway.

 

So those were both the links that my device was taking me to.