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Cooee Trojan

  • 19 January 2016
  • 3 replies
  • 63 views
P
Rank
Hi all,
 
My fiancee got a new phone a couple of weeks back, N820 from ebay. in the last week it has began to download porn apps and when I have installed the webroot antivirus for android on to the phone it says its found 10 threats, quarenteened 2 of these threat but unable to remove or do anything with the rest. We have tried reseting the phone mulitple times but to no avail. I am wondering if someone could give us a hand?
 
Thanks,
 
Paul

3 replies

Baldrick
Rank
Userlevel 7
Hi paulsam
 
Welcome to the Communiuty Forums.
 
In this circumstances I would recommend that you Open a Support Ticket so that the SupportTeam can take a look at this/see if they can resolve the issue for you.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
P
Rank
Hi Baldrick,
 
Thank you for the welcome, I have started a ticket so will wait on a reply :)
 
Thanks again.
 
Paul
Baldrick
Rank
Userlevel 7
Hi Paul
 
You are most welcome.
 
Whilst we try to provide advice as and where we can in some cases, such as yours, it is more prudent to refer you on to the Professionals on the Support team.
 
If you do not mind we would appreciate it if you update us and what they say and do to assist you. Such feedback is extremely useful to us in helping users who may come here in the future with the same or similar issues.
 
Many thanks in anticipation.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2

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