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New Member
laurak
Posts: 2
Registered: ‎05-31-2012
Accepted Solution

Phone locked after SIM card change, can't unlock

Hello,

 

I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks!

 

Laura

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MikeR
Posts: 1,630
Topics: 136
Kudos: 742
Solutions: 427
Registered: ‎02-15-2012

Re: Phone locked after SIM card change, can't unlock

Hey laurak,

 

Please refer to this great Knowledge Base Article that should help you with your SIM card issues.

 

Locked Device on SIM Card Replacement

 

It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.

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New Member
laurak
Posts: 2
Registered: ‎05-31-2012

Re: Phone locked after SIM card change, can't unlock

Thank you Mike! You saved my trip! :smileyhappy:

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New Member
alveena6
Posts: 2
Registered: ‎06-03-2012

Re: Phone locked after SIM card change, can't unlock

[ Edited ]

Thanks for sharing this befor gesd this i don't know about this. But now i know well. tHanks again.

 

**edit to remove unrelated third party app link**

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- admin

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