Trying to setup new smartphone with Complete Anywhere but it won't accept my Keycode.
Keycode button in Android 5.0.1 Lollipop becomes greyed out which prohibits me from registering my new mobile device.
Userlevel 7
+62
Hello ?
Welcome to the Webroot Community,
You first need to do is to check out which version of the Mobile version for Android you are entitled to install and run; please see this KB Article for details on this. Can you tell us what version of Webroot you have?
But once you have decided and downloaded it to you device please check out the following KB Articles paid version, here.
EDITED:
If you are having issues then please uninstall/reinsatll WSA Compete.https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
Hope this helps?
Welcome to the Webroot Community,
You first need to do is to check out which version of the Mobile version for Android you are entitled to install and run; please see this KB Article for details on this. Can you tell us what version of Webroot you have?
But once you have decided and downloaded it to you device please check out the following KB Articles paid version, here.
EDITED:
If you are having issues then please uninstall/reinsatll WSA Compete.https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
Hope this helps?
Userlevel 7
+62
Hi TedE,
I am sorry I just thought of this here:
You may need to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
Hope this helps?
I am sorry I just thought of this here:
You may need to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
Hope this helps?
Never mind. I had Keycode and Security Code confused. All is good now.
Userlevel 7
+62
Hi TedE,
That's great! Thanks for letting us know! I happy you got that straightened out!;)
That's great! Thanks for letting us know! I happy you got that straightened out!;)
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