A webroot critical error Failed to find required file C/ProgramData/WRData/pkg/LPPlugin.dll

  • 26 May 2017
  • 2 replies
  • 235 views

How do I get rid of this?
 
A webroot critical error    Failed to find required file    C/ProgramData/WRData/pkg/LPPlugin.dll

2 replies

Hello piepmeier,
 
Welcome to the Webroot Community.
 
I would recommend an uninstall/clean reinstall of Webroot to correct this problem.
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
BD
Ok so a quick question before I do the uninstall and restall.  Best Buy set up your computer to backup to a certain location from time to time... Does this effect any of that?
 

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