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Activating new key code

SOLVED
New Member

Activating new key code

I just bought a renewal subscription for my PC, I went to "My Account" and clicked activate a new keycode. I placed the new key listed in the email sent to me and hit activate.. but received an error message saying the kay has expired.

How is that possible? Please help, I am unsure what I am doing wrong

 

Thanks

27 REPLIES
Retired Webrooter

Re: Activating new key code

Can you please Send me a Private Message with the new keycode and any email addresses you may have used so I can take a look for you?

Mike R

Social Media Manager

Retired Webrooter

Re: Activating new key code

Please let me know if you need further assistance, closing this thread out unless you need more help! Smiley Wink

Mike R

Social Media Manager

New Voice

Re: Activating new key code

I need a new key code,i took off the label it tore, now I caint make out the numbers and letters

Retired Webrooter
Retired Webrooter

Re: Activating new key code


badboy1636 wrote:

I need a new key code,i took off the label it tore, now I caint make out the numbers and letters


Was this a Best Buy purchase?

Gold VIP
Computers
Webroot

Re: Activating new key code


badboy1636 wrote:

I need a new key code,i took off the label it tore, now I caint make out the numbers and letters


Welcome badboy1636..Welcome to the Coummunity Forum. Hopefully we can set you up with some information. We need some more infor from you please!Smiley Wink

 

You could call

1.800.Geeksquad if you Purchased from BestBuy!


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds
Gold VIP

Re: Activating new key code

Hi badboy1636

 

Welcome to the Community Forums.

 

If this was a Best Buy purchase then is the keycode not printed on your receipt?

 

Regards

 

 

 

Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.18.44, imaged by Macrium Reflect v7.1

New Voice

Re: Activating new key code

I bought this today @bestbuy need a new code number. Thanks for your help

 

Gold VIP
Computers
Webroot

Re: Activating new key code


badboy1636 wrote:

I bought this today @bestbuy need a new code number. Thanks for your help

 


Thank You badboy1636 for letting us know! Please come back and browse the Community whenever you want to have fun and learn with us!Smiley Very Happy


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds
New Voice

Re: Activating new key code

How many numbers are the code.its shows group a b c 3 different codes