Best answer by RetiredTripleHelix
View originalAmazon Cloud Drive App for PC
I am trying to install Amazon Cloud Drive app on my laptop and Webroot keeps telling me that it is infected with W32/64.Adware.Eorezo. I downloaded it from Amazon directly does anyone know about this issue? Is this a false negative?
Userlevel 7
+56
Hello and Welcome to the Webroot Community!
Can you please save a scan log and post the lines that show the file to have adware it will be near the bottom of the log: http://live.webrootanywhere.com/content/842/Saving-Scan-Logs
Thanks,
Daniel 😉
Can you please save a scan log and post the lines that show the file to have adware it will be near the bottom of the log: http://live.webrootanywhere.com/content/842/Saving-Scan-Logs
Thanks,
Daniel 😉
Userlevel 1
I had the same issue. Here are the lines from the scan log file:
Sat 2016-12-03 15:17:50.0491 Infection detected: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63] [3/00081000] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:50.0655 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:53.0540 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0218 Infection detected: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63] [3/00081000] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0218 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0219 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0471 Infection detected: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63] [3/00081000] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0471 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0628 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:56.0024 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [(null)]
Sat 2016-12-03 15:17:50.0491 Infection detected: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63] [3/00081000] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:50.0655 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:53.0540 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0218 Infection detected: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63] [3/00081000] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0218 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0219 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0471 Infection detected: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63] [3/00081000] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0471 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:55.0628 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [W32/64.Adware.Eorezo]
Sat 2016-12-03 15:17:56.0024 File blocked in realtime: c:usersxyzappdatalocal empamazondrivesetupq.exe [MD5: E491CA3E8687539EB16BCF8B21BC8C63, Size: 45237024 bytes] [528384/00000003] [(null)]
Userlevel 7
+62
Hello velor,
Welcome to the Webroot Community,
This is what I have found:
Adware:Win32/EoRezo is a type of potentially unwanted program that may install other threats when run into the computer. This is a name given by Microsoft Security Software to identify computer threat that is linked to adware or PUP. Unwanted programs are software that intends to implicate changes on the computer or browser without asking for user's approval. In this case, Adware:Win32/EoRezo may install other adware, toolbars, browser redirect, and hijack the home page of affected browser.
@ is not online to look at these Logs.
My best advise would be to Submit a Support Ticket to see what they say.
Hope this helps?
Welcome to the Webroot Community,
This is what I have found:
Adware:Win32/EoRezo is a type of potentially unwanted program that may install other threats when run into the computer. This is a name given by Microsoft Security Software to identify computer threat that is linked to adware or PUP. Unwanted programs are software that intends to implicate changes on the computer or browser without asking for user's approval. In this case, Adware:Win32/EoRezo may install other adware, toolbars, browser redirect, and hijack the home page of affected browser.
My best advise would be to Submit a Support Ticket to see what they say.
Hope this helps?
Userlevel 7
+56
And the scan log shows it was blocked in Realtime so it's best to contact Support like Sherry suggeted if you feel it's incorrect.
Daniel
Daniel
Userlevel 7
+56
The thing is it's marked Good as of December 4th so do another Clean reinstall of Amazon Cloud Drive App for PC and everything should be fine.
Thanks,
Daniel
Thanks,
Daniel
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