Best answer by ProTruckDriver
View originalBlocked Registry Files, How to Get Them Back?
I received a series of block/allow messages for files such as this: "REGISTRYMACHINESYSTEMControlSet001ServicesVSSDiagRegistry Writer" saying "This file is trying to install itself every time the computer turns on" and was unsure what they were so I blocked thinking I could simply allow them if they caused a problem. I've read that these are legitimate files and I believe the block is causing issues with my SD drive trying to format everything, but I can't find these files in the block/allow settings in Webroot. Any help would be appreciated
Userlevel 7
Hello rcoz26, Welcome to the Webroot Community Forum. :D
Sorry to hear you're having problems with some files. Please check the Quarantine to see if the file are there.
If they are not there please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Sorry to hear you're having problems with some files. Please check the Quarantine to see if the file are there.
If they are not there please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Userlevel 7
+56
Hello @ please do as ProTruckDriver has suggested and also more info on this Bug that was supposed to be fixed: https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/False-positive/td-p/281076 Also WSA cannot remove those detections so no worries there.
Ok thanks, I will do the support ticket, but are you saying that I need to reinstall WSA? And if these registry files are not deleted, why can I not find them in their corresponding file locations? My main concern here is that my SD card drive keeps asking to format cards and I read that this can be a result of missing files in windows
Userlevel 7
When you send your Support Ticket a log will be sent automatically to Support. They will tell you exactly what to do to fix the problem. 😉
Userlevel 7
Thanks, @ !
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