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Can't Uninstall on Windows 7

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New Member

Can't Uninstall on Windows 7

Hello,

 

My aunt has recently given her old laptop to me. It has a long expired version of Webroot SecureAnywhere that I would like to uninstall, as it keeps popping up and interrupting my work. So far I haven't found the option to do so. How should I proceed? She hasn't left me her login information, and I don't know when I'll be able to contact her or whether she even remembers it.

 

Thank you for reading,

 

VIctoria

3 REPLIES
Gold VIP
Microsoft Windows
Webroot

Re: Can't Uninstall on Windows 7

Hello and Welcome to the Webroot Community!

 

Do you know how to go into Safe Mode with Networking? https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode

 

See here for more info: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-f...

 

If none of this works Please Submit a Support Ticket and they will help you remove it.

 

Daniel Smiley Wink

 


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2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png

New Member

Re: Can't Uninstall on Windows 7

Thank you, Daniel. I was able to uninstall it.

Gold VIP
Microsoft Windows
Webroot

Re: Can't Uninstall on Windows 7

Awesome!

 


Gold.gif EPA.gif  ambassadorsig.png


2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png