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Can't Uninstall on Windows 7

Hello,

 

My aunt has recently given her old laptop to me. It has a long expired version of Webroot SecureAnywhere that I would like to uninstall, as it keeps popping up and interrupting my work. So far I haven't found the option to do so. How should I proceed? She hasn't left me her login information, and I don't know when I'll be able to contact her or whether she even remembers it.

 

Thank you for reading,

 

VIctoria

Posts: 13,816
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Registered: ‎02-03-2012

Re: Can't Uninstall on Windows 7

[ Edited ]

Hello and Welcome to the Webroot Community!

 

Do you know how to go into Safe Mode with Networking? https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode

 

See here for more info: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-f...

 

If none of this works Please Submit a Support Ticket and they will help you remove it.

 

Daniel Smiley Wink

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Webroot® SecureAnywhere™ Internet Security Complete Beta Tester v9.0.17.24 on my main system Alienware 17R2 with Windows 10 Professional x64 Version 1703 (Build 15063.413) & Motorola Moto Z Android 7.0 Nougat with WSA Mobile Complete Beta v4.0.5.8560 which is full Cloud now as well! I also test new Windows Insider 32bit & 64bit builds on Virtual Machines.


2016-07-18_12-11-32.png Microsoft® Windows Insider MVP - Windows Security


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New Member
Posts: 2
Registered: 2 weeks ago

Re: Can't Uninstall on Windows 7

Thank you, Daniel. I was able to uninstall it.

Posts: 13,816
Topics: 924
Kudos: 19,106
Ideas: 7
Solutions: 824
Registered: ‎02-03-2012

Re: Can't Uninstall on Windows 7

Awesome!

SigGVIP.pngEPA.gifambassadorsig.png 


Webroot® SecureAnywhere™ Internet Security Complete Beta Tester v9.0.17.24 on my main system Alienware 17R2 with Windows 10 Professional x64 Version 1703 (Build 15063.413) & Motorola Moto Z Android 7.0 Nougat with WSA Mobile Complete Beta v4.0.5.8560 which is full Cloud now as well! I also test new Windows Insider 32bit & 64bit builds on Virtual Machines.


2016-07-18_12-11-32.png Microsoft® Windows Insider MVP - Windows Security


Twitter1.png  Untitled-1.png   beta_tester_transparent.png webroot_transparent.png