Can't unistall SecureAnywhere from Mac OSX

[jtemplin]

Hello,

I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register.

Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running.

So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again.

Please help.

Thanks,

Jack

[shorTcircuiT Silver VIP]

Welcome to the forums jtemplin!

Hopefully you will find an answer quickly, but I would also suggest that you also Submit a Trouble Ticket

[MikeR Moderator]

Please try shutting down SecureAnywhere before dragging it to the Trash.

Uninstalling SecureAnywhere from a Mac

1.   Shut down SecureAnywhere by clicking the Webroot icon (green W) in the menu bar and selecting Shut Down SecureAnywhere.

2.   If prompted, confirm that you want to shut down SecureAnywhere.     

3.   Open the Finder by clicking the Finder icon in the dock.     

4.   Open the Applications directory.

5.   Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.

6.   A confirming window appears.  Click Uninstall.

7.   Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.

[jtemplin]

Hi Mike,

Webroot isn't appearing on my menu bar.

As I mentioned above, I've tried multiple ways to shut it down before throwing it in the trash.

Please advise.

BTW, I'm on Mountain Lion if that makes any difference.

Thx

[MikeR Moderator · Accepted solution]

Have you rebooted the machine since uninstalling SecureAnywhere?

We have Engineers that specialize in the Mac OS that will be back in the office tomorrow. One of them may need to take a closer look to see if remnants of the software are not uninstalling properly. If you Open a Support Ticket they will be able to help you further.

[guest]

Unconventional solution

Hey, I had the same problem. After mucking around for a while, I tried adding ".jpg" to the end of the file name in applications (which changes the file type), which of course it didn't like, and it immediately opened an uninstall prompt that worked. Yay!

[mmelkers]

Hi all-this is driving me absolutely nuts as well. The window to install is popping up every 50 seconds and I can enter the key and then am told it cang get the update-after the keycode has been verified. No drag and drop unistall to teh trash...no .jpg solution-it wont let me change the extension. I submitted a ticket but am getting really frustrated. tia

[Baldrick Gold VIP]

Hi mmelkers

Sorry to hear about your frustration.  May I suggest that you 'bump' your Support Ticket, i.e., add further information to it? 

Have to say that in my experience a lack of response from the Support Team is very atypical...but as MikeR has said previously in this thread...an OSX specialist is most likely required.    

@MikeR @akim  is there any way that we can get some focus on this issue for mmelkers...just in case the ticket has slipped through the cracks?  Thanks in advance.

Regards

Baldrick

[rcleland]

I as well can not uninstall, trash, modify, etc the WebRoot SA file in the applications folder, anything I attempt to do says "You do not have permission to the item "Webroot SecureAnywhere"  I've even tried terminal's rm command which produced the same restricted access error.

Rebooted numours times, and tried changing the permissions of the app in Get Info... thus far, it's stuck popping up every minute.

[Baldrick Gold VIP]

Hi rcleland

Welcome to the Community Forums...

What you are reporting sounds very much like previous posts regarding some issue with WSA running under OSX.  Given you are unable to uninstall WSA by the prescribed method (there is no separate removal tool) I am afraid that I can suggest at this point is that you too If you Open a Support Ticket and bring this to the Support Team's attention.

I will check out some previous thread to see if they reveal any other options but for the moment, as far as I recall from previous threads, the consensus that such issues would be best handled through the Support system, as most likely remote sessions will be needed and the Community is not equipped for that. 

I suggest that this is the best course of action. 

If however you are more technical then you could take a look at this post from another thread, where another Community member suggests a course of action that resolved, for him, what sounds like the same issue...but I would stress that you should not attempt this unless you have carefully read & understood the actions described AND feel confident of being able to undertake them safely.

Post back to keep us updated of the position of your issue, and hopefully what is done to eventually resolve it...such information is useful to have in the Community, to help other users in the future that may have the same issue.

Redgards

Baldrick