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Cant update to 9.0.17.24!! Help

  • 3 July 2017
  • 1 reply
  • 116 views
T
I try updating my Webroot Antivirus to the latest version but it says "Secure Anywhere could not be updated at this time" . I tried restarting my computer , disabling the antivirus and turning it back on but it doesnt work. I have also tried going in the settings and doing it manually but that didnt work. Please help me

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello the12sammy,
 
Welcome to the Webroot Community,
 
Please do a uninstall/clean reinstall of Webroot and this should update you to the latest version.

 
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If you still have issues you can always Submit a Support Ticket free of charge with a active subscription.
 
Thanks,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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