Did You Know?



Reply
New Voice
Bbaughn
Posts: 11
Registered: ‎11-19-2012
Accepted Solution

Critical Error message

I just uprgraded my webroot and everytime I open internet explorer I get a message that tells me:

A Webroot Critical Error Has Occurred

C:\ProgramData\WRData\pkg\LPPugin.DLL

I had to reinstall the program do to a sytem recovery. I had Antivirus with Spy Sweeper and upgraded to Webroot Secure Anywhere. Any solutions to this problem?

Please use plain text.
ProTruckDriver
Posts: 973
Registered: ‎02-03-2012

Re: Critical Error message

Hello Bbaughn, Welcome to the Webroot Community Forum. :smileyhappy:

 

You may want to read this post: http://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Two-versions-of-Webroot-installed-a...

WEBROOT SecureAnywhere Complete. Beta Tester.

No Wait For Security Updates ~ It's Done In The "Cloud"

 

Expert Advisor


Please use plain text.
New Voice
Bbaughn
Posts: 11
Registered: ‎11-19-2012

Re: Critical Error message

I did the removal tool. Thanks for the information. Now when I click "access my console" it opens a web page to create an account. I already have an account. I can not register the same key twice. In addition when i manually log into my console it shows my computer twice.

Please use plain text.
TripleHelix
Posts: 5,351
Topics: 401
Kudos: 3,245
Ideas: 5
Solutions: 419
Registered: ‎02-03-2012

Re: Critical Error message

[ Edited ]

I think to correct the web console issue you will have to Submit a Support Ticket for they can get your account in one place since you had two different versions of Webroot and the new My Webroot web console or you can wait till tomorrow and a staff member will be happy to help you.

 

TH


EDIT: I forgot to Welcome you to the Webroot Community Forums so Welcome! :smileywink:

coollogo_com-133794099.gif


asapvip.png   SigSVIP.png    Sr.Expert Advisor Jan 23 2014.png


Webroot® SecureAnywhere™ Internet Security Complete 2014 Beta Tester v8.0.4.70 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit all on VM's. 


MVP.gif.pngMicrosoft® MVP Consumer Security 2012/15


New to the Community? Register now and start posting!

Please use plain text.
MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: Critical Error message

Hi Bbaughn,

 

Please respond to your support ticket with the specific error messages you are receiving and the keycode you are using.

Please use plain text.
New Voice
Bbaughn
Posts: 11
Registered: ‎11-19-2012

Re: Critical Error message

I sent my keycodes via the support ticket.

Please use plain text.
MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: Critical Error message

[ Edited ]

Please log in to your MyWebroot account and let me know if your Passwords tab says "Set up Passwords" or "Go to Passwords".  Please click "Set up Passwords" if it is available. If it is not, please uninstall SecureAnywhere, followed by a reboot and then a fresh reinstallation of SecureAnywhere.

 

Please try to log in to your toolbar after you have completed these steps and reply with your results.

 

 

 

 

Please use plain text.
New Voice
Bbaughn
Posts: 11
Registered: ‎11-19-2012

Re: Critical Error message

I clicked on passwords tab and nothing showed up. preparing to uninstall and reboot.

Please use plain text.
New Voice
Bbaughn
Posts: 11
Registered: ‎11-19-2012

Re: Critical Error message

I did the uninstall, reboot, and reinstall as directed. I still can not log in using the toolbar. I went back to mysecureanywhere checked the passwords tab and still nothing. I have no problem logging into the secureanywhere, but nothing else works.

 

My iphone app says wrong information

 

the toolbar says: email not found

 

The "access your web console still brings me to a create an account. When i input the information it says that the key is already registered.

 

TY for your support,

 

Brian B

Please use plain text.
MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: Critical Error message

I have added these notes to your support ticket and I will check for the tecnhicians response. You can add a response with a phone number and a good time to call to the support ticket as well. A remote session may be necessary to troubleshoot further.

Please use plain text.