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Emulator help OS X

  • 12 July 2016
  • 4 replies
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I have a virus-free emulator for my Imac, I can run it with webroot on, but I can't use the controls when webroot is on. I can use controls when webroot is off. Does anyone know how I can have working controls while webroot is on. This is for OS X 10.11.5 NOT PC
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Best answer by ProTruckDriver 13 July 2016, 01:44

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Baldrick
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Userlevel 7
Hi ROMPlayer
 
Welcome to the Community Forums.
 
I am afraid that I am not a Mac user and therefore do not have a detailed knowledge of the Mac version of WSA.
 
I therefore think that you need the services of our resident Mac guru ? in relation to this issue. I have pinged her for you and hopefully she will be around shortly.
 
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
ProTruckDriver
Rank
Userlevel 7
Hello ROMPlayer, Welcome to the Webroot Community Forum. :D
 
Please check if it is being blocked by WSA's Active Processes.
 
Open WSA GUI > Utilities (Cog Wheel) > System Control. Scroll the Active Processes and see if it is being blocked. I would also submit a Support Ticket before changing from blocked to allow or if there is nothing blocked. Support is a free service.
 


 

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
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So I have all of the files webroot is picking up for the Emulator, and there on allow, but I still can't use the controls. How do I add an exclustion for the Emulator?
Dermot7
Rank
Userlevel 7
Badge +3
? 
 
Probably best to Submit a Support Ticket  as there are likely files which need simple whitelisting. Thanks.
 

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