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Error window when trying to scan

  • 31 January 2016
  • 5 replies
  • 37 views
W
Rank
When i click on "scan my computer" it starts the process and then i get a message that it can not connect to the internet. I also have a blue Web Root screen. what is going on?
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Best answer by Baldrick 31 January 2016, 19:13

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5 replies

Baldrick
Rank
Userlevel 7
Hi WallyMan
 
Welcome to the Webroot Community,
 
I would recommend that you try an uninstall/clean install of WSA. If you would like try then please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if asked by the installer; you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that sorts the issue for you. If not then we can look at a plan B of action to try to resolve it.
 
Regards, Baldrick0
 
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
W
Rank
I will try that. if all else fails i will bring the machine to Best Buy and see if they can fix it. Thank you for your time,
W
Rank
this is on a MacPro book. should i just drag it to the trash bin?
Baldrick
Rank
Userlevel 7
Hi WallyMan
 
Apologies but was not aware that you were referring to a Mac...the link for the Best Buy for Subscription Download Link for Mac is HERE & the ordinary Mac Download Link is HERE.  
 
Yes, one uninstalls WSA on the Mac just like any other application but if you need guidance please see this previous post (No. 2 in the thread) which provides a detailed description of what to do.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
W
Rank
Your solution worked perfect. Thank you. 

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