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leeand00
Posts: 9
Registered: ‎02-15-2012
Accepted Solution

False Threat on networkminer.exe?

I downloaded networkminer.exe from SourceForge and webroot appears to think it's a Threat of some kind.  As far as I know it's just a tool for analyzing web traffic.  It thinks the threat is Win32.LocalInfect.2, the googling of which only returns 6 results.

I also downloaded a game some kids at the hackerspace wrote in http://scratch.mit.edu/ and it also detected it as a threat, something else Win32....

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pegas
Posts: 1,677
Topics: 71
Kudos: 756
Ideas: 17
Solutions: 67
Registered: ‎02-23-2012

Re: False Threat on networkminer.exe?

Hello leeand00!

 

Can you kindly open a support ticket here https://www.webrootanywhere.com/servicewelcome.asp? describing your issue. It is the fastest way to get solved it. You can also use the "Submit a File" functionality available in WSA under System Tools. However, if you put in a ticket, Webroot support department will investigate and reply straightaway. If you submit the file, those requests are handled differently and you will not receive a response.

 

In the meantime, if you are absolutely sure it is a false positive, you can retrieve the file from quarantine. If the file is not quarantined, search for the file in Detection Configuration section and let it Allow.

 

Thanks & regards,

pegas 

Sr. Expert Advisor

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New Voice
leeand00
Posts: 9
Registered: ‎02-15-2012

Re: False Threat on networkminer.exe?

Well I don't mind waiting if it helps Webroot out.  I'll attach the files.

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leeand00
Posts: 9
Registered: ‎02-15-2012

Re: False Threat on networkminer.exe?

P.S. Your ticket link doesn't work... :mansad:

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pegas
Posts: 1,677
Topics: 71
Kudos: 756
Ideas: 17
Solutions: 67
Registered: ‎02-23-2012

Re: False Threat on networkminer.exe?

Hmmm ... strange as I can get there, anyway please go to http://www.webroot.com/En_US/support-wsa-products.html and on the right side there is a link called Open a Support Ticket, it should take you then to https://detail.webrootanywhere.com/servicewelcome.asp

Sr. Expert Advisor

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Retired Webrooter
Retired Webrooter
Kit
Posts: 359
Registered: ‎01-19-2012

Re: False Threat on networkminer.exe?

Pegas' advice is very accurate.  When you put in a support ticket and indicate "False Positive" as the reason, it gets expedited to the Threat Research team and usually handled within a few hours or less, even though we have to quote up to 72 business hours. 


Kit - Prior Webroot Quality Assurance / Prior Webroot Escalation Engineer

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New Voice
leeand00
Posts: 9
Registered: ‎02-15-2012

Re: False Threat on networkminer.exe?

Sorry apparently there is a seperate password for filing a ticket from this forum, and that threw me a bit.  Thanks for putting up with me. :smileyhappy:

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Retired Webrooter
Retired Webrooter
Kit
Posts: 359
Registered: ‎01-19-2012

Re: False Threat on networkminer.exe?

Ahh, yes, there are three primary password systems, one for your actual account, one for the Community Forums here, and one for the support system.


Kit - Prior Webroot Quality Assurance / Prior Webroot Escalation Engineer

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New Voice
leeand00
Posts: 9
Registered: ‎02-15-2012

Re: False Threat on networkminer.exe?

Good lord man!  Haven't they ever heard of a single signon?

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JimM
Posts: 2,308
Topics: 299
Kudos: 1,320
Solutions: 395
Registered: ‎01-19-2012

Re: False Threat on networkminer.exe?

That would be an excellent idea for the Ideas Exchange.  It would be nice to keep track of how many other people would like to see such a feature implemented.  Would you mind posting the idea there?

/// JimM ///
/// Former Community Manager - Now Humble Internet Citizen///
/// Also Formerly a Technical Support Escalations Engineer ///
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