We have web watcher programinstalled on 2 of the computers and have had this for 3 years now. It blocks websites we set up so kids can't access. It has worked wonderful for these years. We never had a problem with norton or webroot when we initially changed. But for the last 6 weeks webroot has been disabling the program on the two computers. We have gone through tech support and sent the webroot files from the computers as requested. We have also followed instructions on restoring the quarantine files in webroot and the other steps tech said to do so webroot would stop disabling. Why in the world can't webroot have a sure fire way to ignore a program that is legit? I understand webroot is viewing it as a key logger program because it is. But it is a legit program we installed and monitor our kids. This isn't right.
Obviously If you have access to the computers you are monitoring they are your computers.
This is terrible. Tech support is not resolving. We spent a lot of money to change to webroot. Norton didn't do this. Sure it detected the program and disabled it but after we set an exclusion for it in norton the program ran fine.
This is wrong and we need to spend the money to switch back to norton.
Best answer by JimM
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