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How do I get rid of the qftlt malware Webroot scan is not cleaning up the problems?

  • 13 January 2016
  • 4 replies
  • 26 views

 I continuelly get interupted when working on line by the qftlt malware why is webroot  not able to clean this up
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Best answer by Ssherjj 13 January 2016, 23:03

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Userlevel 7
Badge +62
Hello medgould,
 
Welcome to the Webroot Community,
 
My advice would be to Submit a Support Ticket because this does sound difficult to remove this yourself. Support is free of charge with a Webroot subscription.
 
Hope this helps?
It may not be dificult to do if I had the time research it and then implement the fix.  But is that not what I have paid webroot to do is keep these and other productivity leaching apps off my computer.
 
 
Userlevel 7
Badge +62
Hi there.
 
This is most likely PUA which Webroot doesn't detect. Alot of PUAS are detected but not some of them. @ would you show medgould the KB article for this? I'm not at a computer right now.
 
 
Userlevel 7
Badge +56
What you have is what we call a PUA see here for more info: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744 and if in the end do as Sherry said and Submit a Support Ticket.
 
Thanks,
 
Daniel 😉

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