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I purchased the renewal online, how do I get it installed on the computer?

  • 8 January 2017
  • 3 replies
  • 140 views
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frustrated, just keeps redirecting me to the page to purchace, ive already done that. i just needed to renew it, not sure why its so complicated...
 
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Best answer by Ssherjj 8 January 2017, 21:02

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Ssherjj
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Userlevel 7
Badge +62
Hello christie
 
Welcome to the Webroot Community,
 
If you have a new keycode, you can activate it as follows:
  1. Open SecureAnywhere.  
  2. Click the gear icon next to My Account. Your account panel displays. [img]https://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
If you would like to also add your keycode to your online management account, click here for instructions.
 
If you have Password Manager and Backup and Sync you will need to Submit a Support Ticket to transfer these programs ti the new keycode.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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but i cantget to that page..
Ssherjj
Rank
Userlevel 7
Badge +62
Hi christie,
 
Do you have Webroot already on your PC? If you do would you please uninstall Webroot and reinstall with your new keycode?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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