Intermittent (10 min?) screen total black for 1 - 2 sec then immediately OK for screen and process. On & off line. Performed system restore and defrag. Possible hardware issue in connector or video board; retightened connectors. No results yet.
Is there an infection wth above symptoms?
Hello ?,
Welcome to the Webroot Community.
I experienced these same symptoms once. It turned out to be the video cable I was using, in this case, DVI.
Don't know if that will be of any help but I thought I'd mention it. Please let us know how you get along. :)
Edit: Doesn't sound like a virus, have you scanned with Webroot? Sounds hardware related, imho. ;)
Have a good one,
bd
Welcome to the Webroot Community.
I experienced these same symptoms once. It turned out to be the video cable I was using, in this case, DVI.
Don't know if that will be of any help but I thought I'd mention it. Please let us know how you get along. :)
Edit: Doesn't sound like a virus, have you scanned with Webroot? Sounds hardware related, imho. ;)
Have a good one,
bd
Userlevel 1
First attempt was a Webroot scan. Fast & easy. Failed to note such in my description.
Video/graphics connection(s) fault is attractive. Just realized issue started after my last dust cleaning when I redressed a few wires. Will exhaust all such connection/connector possibilities.
Thank you.
Video/graphics connection(s) fault is attractive. Just realized issue started after my last dust cleaning when I redressed a few wires. Will exhaust all such connection/connector possibilities.
Thank you.
You're welcome ?,
If you have a dedicated video card you also may want to be sure that it didn't become unseated during cleaning and that it is properly inserted into the PCI/AVG/PCI-e slot that it sits in. ;)
Please let us know what resolves your issue. It may benefit a future user who experiences the same issue. :)
Have a good day,
bd
If you have a dedicated video card you also may want to be sure that it didn't become unseated during cleaning and that it is properly inserted into the PCI/AVG/PCI-e slot that it sits in. ;)
Please let us know what resolves your issue. It may benefit a future user who experiences the same issue. :)
Have a good day,
bd
Userlevel 1
Many thanx for the clues but, alas, no success.
Further data: KB & Mouse OK during Black screen. Double checked all connections & wiggled cables inside tower & outside. Do not have hardware to swap. Intermittantcy is now happening much more frequently, especially when URL changes or considerable video download occurs. Also, off-line especially if in Task Manager. Video function is part of mother-board. Reran Webroot and updated (actually all were up-to-date) applicable SW such as ShockWave.
Based on need for upgrade from XP OS and possible need for a new mother-board I just purchased a refurbished tower for less than the costs of such + I get a 2 year warranty. This leaves me salvagable items and a somewhat useable back-up PC.
Again - many thanx to all.
Further data: KB & Mouse OK during Black screen. Double checked all connections & wiggled cables inside tower & outside. Do not have hardware to swap. Intermittantcy is now happening much more frequently, especially when URL changes or considerable video download occurs. Also, off-line especially if in Task Manager. Video function is part of mother-board. Reran Webroot and updated (actually all were up-to-date) applicable SW such as ShockWave.
Based on need for upgrade from XP OS and possible need for a new mother-board I just purchased a refurbished tower for less than the costs of such + I get a 2 year warranty. This leaves me salvagable items and a somewhat useable back-up PC.
Again - many thanx to all.
Hello ?, thanks for posting back.
You're welcome. Sorry we couldn't help you sort it out but it sounds as if some new hardware/OS was in order anyway seeing that you still had XP. You're newer PC will be much more secure. If you didn't try swapping out the video cable, I would still give that a try. That worked for me, anyway.
Regarding your new PC. If you plan on installing Webroot you can use the following method:
Please follow the steps closely!
If you do need to deactivate your old PC to free up a license, please see the following KB Article.
Hope this info helps, :)
bd
You're welcome. Sorry we couldn't help you sort it out but it sounds as if some new hardware/OS was in order anyway seeing that you still had XP. You're newer PC will be much more secure. If you didn't try swapping out the video cable, I would still give that a try. That worked for me, anyway.
Regarding your new PC. If you plan on installing Webroot you can use the following method:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for install to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Install with the new installer, enter your Keycode.
- Let it finish it's install scan
- Reboot.
If you do need to deactivate your old PC to free up a license, please see the following KB Article.
Hope this info helps, :)
bd
Userlevel 1
Again - many thanx!
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