Keycode registered but progam still requests activation

Hello jsuurkula, welcome to the Webroot Community!
 
I have a couple of questions, and also a few things to check so we can try to either fix this or know how to fix this.
 
First:
Q: Where did you purchase your copy?  
Q:Did your purchase from Best Buy and is it a Best Buy Subscription version?  (IF the back of the box, at the lower left corner has a Best Buy Serial Number, you have the Best Buy Subscription Software version.)
 
OK, now to check a couple things.
 

• Please log into the Account Console
• Click your email address at the upper right
• Select Manage Key Codes on the drop down

Q:On the key code listing, is the key code you are trying to use in your WSA software listed here?
Q:Is it expired or does it show active and valid?
 
If the key code IS indeed listed, and is not expired, lets try to do a copy/paste:
 

• Select (hilite) and copy the key code.
• Open WSA
• Click the gear tool next to My Account
• Paste the key code into the white box
• Click Activate

 
 
I hope this helps, but please do reply and let us know if it does, and if not please provide answers to the questions marked with "Q"