[Mac] Webroot causing random kernel panics...

[Pikachu4170]

My Mac is getting random Kernel Panics.

Crash Log:

http://pastebin.com/J3pNv4U4

Webroot SecureAnywhere is a Kernel Extension in backtrace that caused this dependency: com.apple.iokit.IOHIDFamily(1.8.1)[F0B6DA72-B1C1-3816-AC9F-5F1C12E8A7DD]@0xffffff7f87365000

[shorTcircuiT Silver VIP]

Hello Pikachu4170 and Welcome to the Webroot Community!

For an item like this, it is probably best for you to submit a Trouble Ticket (See link below in my signature).  While we have a large number of very knowledgeable people here on the Commumity, items of this nature may need the assistance of more advanced help than what we volunteers can give.

[Savage_Rott]

I too have been having Kernel Panics with Webroot installed, but mine only seem to happen when I shutdown my system, reboot or some time when I put it to sleep, other than that, it appears to be running normal.

If I shutdown the WSdaemon prior to reboot it has no caused kernel panics so far, hopefully it won't keep happening.

[JimM Retired Webrooter · Accepted solution]

Pikachu, the error in question occurs when there is some other kind of software running alongside Webroot that ties into the HID (keyboard/mouse) driver. The workaround is to disable keylogging protection or the other software that ties into the HID driver.