Best answer by Ssherjj
View originalMy webroot icon turned gray with a blue exclamation point.
Won't scan. Says no internet detected?
Userlevel 7
Hello @ ,
Welcome to the Webroot Community.
Are you seeing this issue on a Mac or Windows machine?
This usually indicates that Webroot is unable to connect out to our servers properly.
Please respond back to me here and I would be happy to assist any way that I can.
Best Regards,
Welcome to the Webroot Community.
Are you seeing this issue on a Mac or Windows machine?
This usually indicates that Webroot is unable to connect out to our servers properly.
Please respond back to me here and I would be happy to assist any way that I can.
Best Regards,
Yes, I have a macbook pro laptop. My subscription has not expired. I continue to have this problem. Thank you!
Userlevel 7
Hello @ ,
In this case I would advise uninstalling and reinstalling Webroot and that should resolve the issue for you.
If it does not, I would advise creating a support ticket or giving our team a call and they can resolve this for you free of charge.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Best Regards,
In this case I would advise uninstalling and reinstalling Webroot and that should resolve the issue for you.
If it does not, I would advise creating a support ticket or giving our team a call and they can resolve this for you free of charge.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Best Regards,
Thank you!
Userlevel 7
You are very welcome!
Please do not hesitate to let me know if you have any other question or concerns.
Best Regards,
Please do not hesitate to let me know if you have any other question or concerns.
Best Regards,
i just got my macbook back from apple. Now i have a gray icon with a blue exclaimation point. what does this mean?
Userlevel 7
+62
Hello dial6tek,
Welcome to the Webroot Community,
Please look here http://live.webrootanywhere.com/content/545/About-the-SecureAnywhere-Interface
Blue — One or more potential risks require your attention.
Also look here to see if you have your Webroot Shields enabled.
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
If you still have issues then you can Submit a Support Ticket free of charge and they can help you.
Welcome to the Webroot Community,
Please look here http://live.webrootanywhere.com/content/545/About-the-SecureAnywhere-Interface
Blue — One or more potential risks require your attention.
Also look here to see if you have your Webroot Shields enabled.
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
If you still have issues then you can Submit a Support Ticket free of charge and they can help you.
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